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Wally's Nissan of Latham

Latham, NY

4.7
2,978 Reviews

976 New Loudon Rd

Latham, NY

12110

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2,978 Reviews of Wally's Nissan of Latham

September 19, 2024

John C is a really down to earth no xx salesman. We went in to get a repair for our 2024 Nissan Pathfinder and I saw my dream car on that lot. John was out there by himself and immediately noticed w More

by cristiejofitzpatrick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
The guy who runs the money part, and the GM. They are all pretty great , John Capelli, Ryan ‘RUSH’ Rocheleau
September 18, 2024

Wally's is a business that is willing to help. It is always a pleasant experience everytime I'm there and I have been a customer since 2017 and I refuse to go anywhere else. More

by chevonnebarrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Nadim, Kelly Vincent, Will Smith
August 10, 2024

Wally’s of latem was amazing ! General manager Wayel was outstanding in getting just what I wanted! Mike the sales person was the best sales person I’ve had the pleasure to deal w More

by rizzomike45
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Costello
Aug 17, 2024 -

Wally's Nissan of Latham responded

Thank you, rizzomike45, for your incredible review! We're thrilled to hear that your experience with Wayel and Mike was outstanding. We appreciate your kind words and look forward to serving you in the future! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

July 05, 2024

Everyone at Wally's Nissan was very professional and helpful. All questions and concerns were answered to our satisfaction. Ryan, our salesperson could not have been helpful. His work ethic was awesome. More

by Jlansinn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Messier, Ryan ‘RUSH’ Rocheleau
Jul 09, 2024 -

Wally's Nissan of Latham responded

Hi Jlansinn, thank you for taking the time to leave a review for us at Wally's Nissan Of Latham. We're happy we could meet your expectations!

July 04, 2024

This is the 4th vehicle my family has purchased at this location, but the first under the Wally's banner. Ryan was responsive to my needs but in no way pushy and did not try to up sale me on anything I did More

by sschipano1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan ‘RUSH’ Rocheleau
Jul 06, 2024 -

Wally's Nissan of Latham responded

Dear sschipano1, Thank you for leaving a fantastic review at Wally's Nissan of Latham! We especially appreciate your continued loyalty, with this being the 4th vehicle your family has purchased from us. It's wonderful to hear that Ryan "Rush" Rocheleau provided a positive buying experience. We take pride in our no-pressure sales approach, and we're thrilled that Ryan was responsive to your needs and focused on finding the perfect car for you, not on upselling unnecessary extras. While your finance experience received a 4-star rating, is there any specific area where we could have improved? Your feedback is valuable and helps us ensure exceptional service in all departments. Thank you again for choosing Wally's Nissan of Latham! We look forward to serving your family's automotive needs for many years to come. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

June 30, 2024

Made the process very easy and stress free to buy my first car and the atmosphere was very inviting. More

by khalise
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Vasseur
Jul 02, 2024 -

Wally's Nissan of Latham responded

Dear khalise, Thank you for leaving us a wonderful 5-star review at Wally's Nissan of Latham! We appreciate your business and are especially happy to hear that your first car buying experience with us was "very easy and stress-free." Creating a welcoming atmosphere and a smooth buying process are our top priorities, so it's fantastic to know we achieved that for you. We're proud of Bryan Vasseur for making you feel comfortable and informed throughout the process. Congratulations on your new car! Is there anything else we can do to ensure a continued positive experience? Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

June 29, 2024

The best guide, A super kind and considerate seller helped me at all times and offered all kinds of necessary information. More

by Ely.matos.pr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Vasseur
Jul 02, 2024 -

Wally's Nissan of Latham responded

Dear Ely.matos.pr, Thank you for leaving us a fantastic 5-star review at Wally's Nissan of Latham! We truly appreciate your business and are thrilled that you had a positive experience. It's especially rewarding to hear that Bryan Vasseur provided exceptional service, being a "super kind and considerate seller" who was helpful and informative throughout the entire process. We strive to deliver a smooth and transparent buying experience for every customer, and your kind words confirm we achieved that for you. Is there anything specific Bryan did that stood out to you? We're always looking for ways to improve and your feedback is valuable. Thank you again for choosing Wally's Nissan of Latham! We look forward to serving you again in the future. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

June 20, 2024

lied about papaerwork monthly payment wrong finance term wrong and warranty added without my consent More

by cwillsey45
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike Skinner, Jeff Nadim
Jun 29, 2024 -

Wally's Nissan of Latham responded

Dear cwillsey45, We understand your dissatisfaction with your recent vehicle purchase at Wally's Nissan of Latham. We've reviewed your file and the discussions with our General Sales Manager. Since you've had the opportunity to discuss your concerns and receive clarification on the paperwork, we consider this matter closed from our end. We wish you all the best with your new vehicle. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

June 18, 2024

Sold me a car with trash inside of it, bald tires, bad brakes and oil change sticker that reads 15k but car has 30K worth of miles. Never received any of the paper work I signed at purchase. Follow my pos More

by I'veBeenTaken4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eric Elky, Jeff Nadim, John Capelli
Jun 29, 2024 -

Wally's Nissan of Latham responded

We take customer feedback seriously and apologize for the issues raised in this review regarding a recent used vehicle purchase. We are currently investigating concerns about vehicle condition, missing paperwork, and mileage discrepancies. Our commitment is to provide transparency and quality vehicles. We will take necessary actions to address these shortcomings and prevent similar situations in the future. For any customer who may have experienced similar concerns, please call us at (518) 278-0766 to discuss further. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

June 17, 2024

Very accommodating and straight forward. Communication was great and done when this said it would be. More

by RASCHE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Gagliardi
Jun 18, 2024 -

Wally's Nissan of Latham responded

Dear RASCHE, Thank you for leaving us a 5-star review at Wally's Nissan of Latham! We truly appreciate your feedback and are thrilled to hear that you found our service to be accommodating, straightforward, and completed on time. We also appreciate you recognizing that our communication was excellent. We strive to deliver a transparent, efficient, and positive experience for every customer, and your kind words affirm that we're on the right track. We're especially happy to learn that Phil Gagliardi provided you with exceptional service. We'll be sure to pass on your positive feedback to him. Thank you again for choosing Wally's Nissan of Latham. We look forward to serving you again in the future! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

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