Peter Bloom

New to the area and was looking for a reputable place. Experience was phenomenal, from the GM introducing himself and helping me, right down to the guys in service knowing their stuff and having me back o Experience was phenomenal, from the GM introducing himself and helping me, right down to the guys in service knowing their stuff and having me back on the road in hours. Grabbed a quick water and coffee as I toured the place in my downtown, good vibes all around. Staff greeted me, but was super causal, not that typical car dealer hocus-pocus, just that wholesome family owned feel. Appreciate their attention to detail, 10 out of 10 would recommend. More

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Sales and service have gained a lifetime customer. They are honest and demonstrated 100% competence. They are honest and demonstrated 100% competence. More

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Beware! !!! This dealer is a full of rat’s Get away from them !!!! I just bought a car there and they try to scam me , trying to put all the protection ju !!! This dealer is a full of rat’s Get away from them !!!! I just bought a car there and they try to scam me , trying to put all the protection just to get their commission and I had the loan directly with my bank and this guys don’t want a take it becomes I got a lower interest rate The costumer service is trash and even worse if you are a minority these people are extremely racist. They treat Hispanic people as if were are take something from them it’s not my fault they can’t afford to get one of the cars they sale. More

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Unfortunately, I did not read reviews prior to my experience with Ford, which would have set my expectations(to nothing it appears). I was told that Peter Bloom was the General Manager and while he experience with Ford, which would have set my expectations(to nothing it appears). I was told that Peter Bloom was the General Manager and while he has made some comments on these reviews, even he seems to have given up on answering anyone which is a huge red flag. On the advice of corporate, I was told to contact him directly as service issues aren't always reported to managers. However, he wasn't available to take my call - on paternity leave until "sometime in October" and no backup. I was told maybe a salesperson can help? I think not. My car had a recall a number of years ago to replace the axle. We took it to Stevens Ford back then, who stated they didn't see any cracks, so they installed brackets instead. Well, recently as I was driving the car, on the highway - the axle broke! After I had it towed to my mechanic, they discovered that it was covered under the recall and suggested I return it to the dealership that handled it. I contacted Stevens, who denied they did the recall. It was only after I produced the original paperwork did they state they would look at it, but it would be a two week wait. We had it towed to their location at their direction. Well it sat for two weeks and we didn't hear a peep. When we eventually called they said that they were not sure how to put it on a lift, because the axle was broken. Another week goes by, they still aren't sure how to put it on a lift. We call the following week and the guy handling it was on vacation, so they forwarded the call to someone else that had no idea what the status of the car was. Called the following week, again told not sure how to get it on the lift. Suggested I call Corporate to handle the matter or AAA to have them come back and fix the angle of the axle to get it on the lift. Apparently, when they delivered the car, it was placed in an awkward position because of the axle (Hello.... original recall. They were so worried about the safety of it getting on a lift, did they never stop to think I could have had a serious accident on the highway with a broken axle, luckily I was getting off an exit when it did. They also said they called corporate for service help but did not get a response. Corporate had no record of them ever calling in. It became a big game of finger pointing I would suggest to anyone here with a complaint to contact corporate to make it formal. Although they are individually owned, Ford tracks the amount of complaints for this location to keep its franchise license. One of the service people I dealt with had the nastiest attitude towards me, impatient and dismissive. Basically, no help. When I called to get an update, they told me parts were ordered and they would get to it at that point. They never called, provided updates or even give us a sense of timing for completion or what was going on. When I questioned this behavior, I was told I was correct, that I should be getting updates, but no one on the Ford side ever did. Well, I should have been given a loaner car, after I waited more than a month - but they never did. I recently had a recall with another car(BMW) I own and the experience could not have been any different - like night and day. When we did go pick up the car, they left the lights on, and the car was dead. It took over an hour of jumpstarting and charging the car to even get it off the lot. Additionally, the hubcap covers were placed in the car when they were at the mechanics shop, somehow between delivery to Ford and our pickup, they disappeared. It will cost me approx 30 each to replace. Based on my experience and the reviews of others, I would not recommend this dealership - seems like they have customer service issues, poor employee performance and attitude and general disregard for their customers. My guess is they will get away with it for some time due to the lack of inventory as a result of COVID, desperate people do desperate things. However, when the market sways in time - they won't have enough stability or reputation to maintain any business. More

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