Stevens Ford of Milford

Brought in my company car Ford Taurus 2009 AWD to be serviced for a making a noticeable rattling noise when accelerating from 25 to 40 miles per hour. I also had the car with low but not empty gas tank serviced for a making a noticeable rattling noise when accelerating from 25 to 40 miles per hour. I also had the car with low but not empty gas tank (digital read said 30 miles until empty). Two weeks later, I was called to pick up the fixed car. They had to take apart the transmission to fix it. When I got to the car, I saw horrific scratching on the back driver side panel. It looked like Garth from Wayne's World got a hold of the airgun. One person from the place denied it happened there. A manager said it was their responsibility and made a date for me to return the car to have that fixed. I got into my car to find the gas was drained to 0 miles before empty. I thought this was okay since they told me they test drived the car to confirm it worked. Well, I tried to drive the car off the lot but the car would not accelerate over 20 miles per hour. After getting a full tank, I returned to the dealership and had the tech that did the repair ride with me. He admitted to not test driving the car because it was too low on gas by the time the repair was complete. He also noticed how much worse the car was when compared to before he started the repair. It took 6 weeks to get the car back and it only worked for four hours before the accelerating problem reoccured and I was stuck driving no more than 20 miles per hour. The total cost to screw up and temporarily repair my company car at this Milford dealership was over $8000. My company decided to send my car to a Ford Dealership in Naugatuck who had the car repaired in 2 days for well under $2000. I also had a bad sales experience. I deserved it for even considering buying a car from the dealership. Based on the experiences I had, I am a Honda owner and very happy. More

I went there to check out a Lincoln vehicle, and McCoy was my sales representative. I told them the vehicle I wanted to check out and that I wanted to have a test drive done on it. At first he was leadi was my sales representative. I told them the vehicle I wanted to check out and that I wanted to have a test drive done on it. At first he was leading me towards a 2010 version of the car even though I clearly stated I wanted to see the 2011 version. Then he asked me why, and I had to explain to him.... AGAIN... how I simply wanted to see the 2011 version. Then he made an expression suggesting he was ticked off, and went ahead and had someone make a copy of my license. After that he was asking me questions all pertaining to why I am interested in the particular car I was looking for and why I wanted to test drive it. I wanted to leave, but thought since I came all the way, why not just have the test drive done. So I went ahead with the test drive. I actually had to walk to the car - it was a 2 minute walk - McCoy didn't even think about bringing the vehicle to the dealership door like the courteous dealerships. McCoy, however, did have a lot of knowledge about cars in general as he was an old-timer and seemed to have been around a lot. That's the only positive I found out of this whole experience - his experience and his answers to a lot of questions I had. The overall quality of this dealership seemed cheap, but they did have a HUGE selection cars in their parking lot. Overall, my experience with this dealership was just like the weather that day - grey and gloomy with the grumpy McCoy. More

I went to Stevens Ford to purchase some parts for my Mercury. I was told that the parts were not in stock (as my car is a few years old) so the parts would have to be ordered. I prepaid for the items an Mercury. I was told that the parts were not in stock (as my car is a few years old) so the parts would have to be ordered. I prepaid for the items and waited for the parts to arrive. As it turns out, I only needed one of the three parts. I went back to the dealership to return the other 2 parts (which were marked up in price way beyond what is tolerable) and I was hit with an 18% restocking fee! Since the parts were almost $400 to begin with, I was being charged $70. I told the parts guy "Ron" that I was not informed of this fee when making the purchase and that 18% is an extremely steep fee, but was told that he could do nothing about it and that I would need to speak to the manager. So, I waited until Monday to speak with the manager "Paul" and recounted the entire series of events. I also told him that the receipt that I was given after my return was made, incorrectly stated that I was charged 15% instead of the 18%. I was given the old line about how this is a new Ford policy and that their computers are not up to date with the new policy. After explaining my loyalty (having been a Ford owner for my entire 15 years of driving experience), I informed him that their policy is the type of thing that sours a person into going with another car manufacturer. Paul would not budge, restating that it's company policy and that their computers are to blame for not effectively communicating this new policy. In the end, for $70, Ford has lost a young (I'm 30 years old) loyal customer who would have likely bought another 8 Ford cars in my lifetime. Instead I am taking my business elsewhere. Buyer Beware at Ford!!! Particularly at Steven's Ford! More