Stevens Ford of Milford

My wife and I went to this dealer to purchase a new Ford Explorer (our third in 12 years) in January of 2012. Initally we met with Shawn, a young sales guy who was nice, worked hard and found us a vehicle. Explorer (our third in 12 years) in January of 2012. Initally we met with Shawn, a young sales guy who was nice, worked hard and found us a vehicle. We then signed the paperwork on January 28,2012 to buy a new Explorer with a CJ. CJ was a consummate professional, and we felt comfortable with our purchase. On January 30th, 2012 I called to see what the delivery date would be for the car, and we were informed that CJ had left to become the GM of Branford Ford, which did not surprise us since he a good guy and very capable. I asked who I need to speak to in order to get our car delivered and they indicated that a Bob in sales would handle it. When I was transferred to him I explained what had happened and after doing so Bob asked how he could help me. I explained again what had happened and Bob indicated that he was not the sales person that sold me the vehicle, could not help me and hung up. I called back the dealership, explained to the receptionist what happened and was told that "Bob treats all customers and even employees like that" and was told not to be offended. I asked what the next step was and they attempted to transfer me to Ron, who they indicated was now the sales/ general manager. Ron was too busy to speak with us, so I was transferred back to the reception, who then transfered me back to Bob, who told me once again that he could not help me and hung up. At that point, we called Ford regional customer service, who apologized but indicated that the dealership was independently owned and that they could not really do anything. While we tried to decide what to do Ron called us the next day. I was expecting that he was calling to apologize for the mixup but instead he was furious that we had called the Ford Customer Service line and had spoken poorly of the dealership. He indicated that he was refusing to deliver the vehicle that we purchased, and that irrespective of the fact that we had a signed contract he was not going to deliver the vehicle and he hung up the phone. As a loyal Ford owner for many years now we were taken aback by all of this behavior and wondered if this is why US Automakers have trouble selling cars. When we looked at the other reviews for this dealer you will see that it is no wonder why they have a 2.9 out of five rating. At least they are consistently bad. Be careful if you choose to deal with these guys. Thankfully, we were able to reconnect with CJ at Branford Ford (a consistently 5.0 rated dealership), a longer drive but well worth it. He and his team were able to deliver the vehicle that we wanted within a week at the same price. We have since brought the car back to Branford for scheduled service and their service dept is also very good. More

I filled out the survey I received this morning regarding the work that was done on my 2004 Taurus on Thursday March 22. Although these surveys are helpful to you I still felt the need to write to you regard the work that was done on my 2004 Taurus on Thursday March 22. Although these surveys are helpful to you I still felt the need to write to you regarding the service I received. The work needed to be done on my car was extensive therefore the car needed to be kept overnight. Stevens made arrangements with Enterprise for me to have a loaner till my car was ready. Enterprise picked me up promptly, took me to their office where I was given a 2012 Chevy Impala to drive while my Taurus was being repaired. Kudos to Joanne Voitkevics your service advisor. Joanne is without a doubt an absolute treasure to deal with. She is professional, knowledgeable and her personality couldn’t be nicer. I just think she goes above and beyond what is expected of her as service advisor. The work was done in one complete day so I was able to get my Taurus back Friday morning thanks to the guys in the service department. They did a good job. Also, thanks to Ron DeWeese for being so knowledgeable regarding car parts and being patient explaining what parts go where and why it’s needed. He is professional with a wonderful personality.In the near future I will be ready to purchase a new car and I will be coming to Stevens Ford for that purchase. You run a tight ship and you have a magnificent crew. I commend them all. I will also tell my friends and co-workers what a great business Steven’s Ford is and I thank you very much for the excellent service I have received. Keep up the good work. P.S. Can’t say I liked the Chevy much………I’ll stay with Ford. Regards, Krystyna Morman Krystyna (Tina) Morman Financial Assistant - Post Award Offfice of Finance and Administration Yale School of Public Health 47 College St., Lower Level, Room 26 New Haven, CT 06520 203-785-2831 ? 203 785-7296 ? krystyna.morman@yale.edu? More

Thanks for taking the time to show me around the store and take several test drives, I am in the market and looking to trade in next year and Ron was great, he did not try to pressure me into buying now, and take several test drives, I am in the market and looking to trade in next year and Ron was great, he did not try to pressure me into buying now, and he helped me to determine that an Explorer was a better fit for my family than the Escape that I thought I wanted, looking forward to getting my new Explorer at Steven's in the spring. Thanks for taking the time and helping me make the right choices. More

Brought in my company car Ford Taurus 2009 AWD to be serviced for a making a noticeable rattling noise when accelerating from 25 to 40 miles per hour. I also had the car with low but not empty gas tank serviced for a making a noticeable rattling noise when accelerating from 25 to 40 miles per hour. I also had the car with low but not empty gas tank (digital read said 30 miles until empty). Two weeks later, I was called to pick up the fixed car. They had to take apart the transmission to fix it. When I got to the car, I saw horrific scratching on the back driver side panel. It looked like Garth from Wayne's World got a hold of the airgun. One person from the place denied it happened there. A manager said it was their responsibility and made a date for me to return the car to have that fixed. I got into my car to find the gas was drained to 0 miles before empty. I thought this was okay since they told me they test drived the car to confirm it worked. Well, I tried to drive the car off the lot but the car would not accelerate over 20 miles per hour. After getting a full tank, I returned to the dealership and had the tech that did the repair ride with me. He admitted to not test driving the car because it was too low on gas by the time the repair was complete. He also noticed how much worse the car was when compared to before he started the repair. It took 6 weeks to get the car back and it only worked for four hours before the accelerating problem reoccured and I was stuck driving no more than 20 miles per hour. The total cost to screw up and temporarily repair my company car at this Milford dealership was over $8000. My company decided to send my car to a Ford Dealership in Naugatuck who had the car repaired in 2 days for well under $2000. I also had a bad sales experience. I deserved it for even considering buying a car from the dealership. Based on the experiences I had, I am a Honda owner and very happy. More

I went there to check out a Lincoln vehicle, and McCoy was my sales representative. I told them the vehicle I wanted to check out and that I wanted to have a test drive done on it. At first he was leadi was my sales representative. I told them the vehicle I wanted to check out and that I wanted to have a test drive done on it. At first he was leading me towards a 2010 version of the car even though I clearly stated I wanted to see the 2011 version. Then he asked me why, and I had to explain to him.... AGAIN... how I simply wanted to see the 2011 version. Then he made an expression suggesting he was ticked off, and went ahead and had someone make a copy of my license. After that he was asking me questions all pertaining to why I am interested in the particular car I was looking for and why I wanted to test drive it. I wanted to leave, but thought since I came all the way, why not just have the test drive done. So I went ahead with the test drive. I actually had to walk to the car - it was a 2 minute walk - McCoy didn't even think about bringing the vehicle to the dealership door like the courteous dealerships. McCoy, however, did have a lot of knowledge about cars in general as he was an old-timer and seemed to have been around a lot. That's the only positive I found out of this whole experience - his experience and his answers to a lot of questions I had. The overall quality of this dealership seemed cheap, but they did have a HUGE selection cars in their parking lot. Overall, my experience with this dealership was just like the weather that day - grey and gloomy with the grumpy McCoy. More

I went to Stevens Ford to purchase some parts for my Mercury. I was told that the parts were not in stock (as my car is a few years old) so the parts would have to be ordered. I prepaid for the items an Mercury. I was told that the parts were not in stock (as my car is a few years old) so the parts would have to be ordered. I prepaid for the items and waited for the parts to arrive. As it turns out, I only needed one of the three parts. I went back to the dealership to return the other 2 parts (which were marked up in price way beyond what is tolerable) and I was hit with an 18% restocking fee! Since the parts were almost $400 to begin with, I was being charged $70. I told the parts guy "Ron" that I was not informed of this fee when making the purchase and that 18% is an extremely steep fee, but was told that he could do nothing about it and that I would need to speak to the manager. So, I waited until Monday to speak with the manager "Paul" and recounted the entire series of events. I also told him that the receipt that I was given after my return was made, incorrectly stated that I was charged 15% instead of the 18%. I was given the old line about how this is a new Ford policy and that their computers are not up to date with the new policy. After explaining my loyalty (having been a Ford owner for my entire 15 years of driving experience), I informed him that their policy is the type of thing that sours a person into going with another car manufacturer. Paul would not budge, restating that it's company policy and that their computers are to blame for not effectively communicating this new policy. In the end, for $70, Ford has lost a young (I'm 30 years old) loyal customer who would have likely bought another 8 Ford cars in my lifetime. Instead I am taking my business elsewhere. Buyer Beware at Ford!!! Particularly at Steven's Ford! More