Pedro Sotolongo-coell

I purchased my vehicle from greenway Kia east on August 17 2024. It is my belief the The dealership purposely and conciously put me on the worst finance option for financial gain on their behalf for higher 17 2024. It is my belief the The dealership purposely and conciously put me on the worst finance option for financial gain on their behalf for higher "kickbacks" from the finance company. They also added extra fees and warranties at a cost of almost $5000 again for higher kickbacks which I clearly declined in the purchasing office. As a result of their actions I am now stuck in a high interest car loan as well as my monthly payment being hundreds of dollars higher than with the credit appropriate financing. The dealership said the only finance company that approved the deal was the one they presented me, and that they were going to "help" me and presented a deal that consisted of purchasing the car on that day at the high interest and monthly payment and return to them after 90 days to refinance the car at a lower interest and payment, that was a lie. I returned after the 90 days and instead of honoring their commitment they wanted me to purchase a new vehicle instead. When I told them that is not what I want, they told me to come back in another 90 days. Upon reviewing my contract I discovered all of the added fees as well as my contact email being changed to the general managers email. When contacted dealership no one in upper management was willing to see me and sales staff that assisted in my sale all refused to speak to me. More

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All staff members and sales representatives and managers treated me with great respect and admiration. They help me with all the functionality of the vehicle and setting with the app. Highly recommend this treated me with great respect and admiration. They help me with all the functionality of the vehicle and setting with the app. Highly recommend this dealership. More

by jluvm2012 Verified Customer Verified Customer

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All sales associates treated me with the upmost gratitude and respect. They took care of everything and explained the car functions very easily. and respect. They took care of everything and explained the car functions very easily. More

by jluvm2012 Verified Customer Verified Customer

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Sales person and staff where very helpful and knowledgeable in all my needs that I wanted for a Kia. Explain everything about the telluride and helped in setting up all apps and systems in my pho knowledgeable in all my needs that I wanted for a Kia. Explain everything about the telluride and helped in setting up all apps and systems in my phone. Highly recommend this dealership. More

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Very Excellent service & great people to deal with. Everything went super smooth with my purchase Everything went super smooth with my purchase More

by 203luigi Verified Customer Verified Customer

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Awesome customer service and professionalism. Made my car buying experience so easy. Will be referring all my friends and family. Made my car buying experience so easy. Will be referring all my friends and family. More

by Deanna Haley Verified Customer Verified Customer

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Told online rep what cars I was wanting to look at along with stock numbers. They said they would have them ready when I arrived, drove over an hour which they knew how far I was coming from and they had ne with stock numbers. They said they would have them ready when I arrived, drove over an hour which they knew how far I was coming from and they had neither car. After we walked out another rep came to our car said give him a chance to find the car at a sister dealership. They found one an hour away. We agreed on price as long as the car was what we wanted. We left to give them time to get car and left a 500$ refundable deposit and was told they would have everything done and ready when we came back. When we came back my wife asked to see paperwork where we had agreed on a price and discovered the paperwork had been reprinted and the agreed upon number had increased by over 2k. When it was brought to their attention they changed it back. We then sat another 2 hours waiting for paperwork to be done. When we finally got to the financial person my wife asked to see the number again to make sure it hadn’t changed, he told her we would get to it, we took that as being very rude and once again my wife asked to see the numbers. he did finally hand her the papers. I got the car I wanted however we felt the dealership was being underhanded and we felt they would have started the paperwork, which wasn’t the case. Also, they ran our credit twice, the dealership did a hard inquiry and then Kia did. We ended up pretty much closing the dealership that night. More

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They lie about giving you an extra key. They write we owes for things they will not fix. Stay away They write we owes for things they will not fix. Stay away More

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Is very nice and mr Pedro help us to have a very nice car at Our home at Our home More

by Jose rodriguez Verified Customer Verified Customer

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Greenway KIA East has always been friendly and professional with well trained mechanics who expertly service my vehicle and keep it in tip top shape professional with well trained mechanics who expertly service my vehicle and keep it in tip top shape More

by ROBOCHAPLAIN Verified Customer Verified Customer

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