Paula Mooney
Paula Mooney at Kenny Ross Ford South

Paula Mooney | Page 3

Service Manager

Kenny Ross Ford South

3200 Library Rd
Castle Shannon, PA 15234

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4.9
60 Reviews

Dealership Experience

21 yrs, 2 mos

Industry Experience

26 yrs, 4 mos

4.9

60 Reviews

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60 Reviews of Paula Mooney

February 02, 2026

Dealership Rating
Employee Rating

Was excellent. The best service ever. Period. Of all time. No doubt about it. Word! More

by jreneau2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2026

Kenny Ross Ford South responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 01, 2026

Dealership Rating
Employee Rating

I love that you’re open on Saturdays and wow, Paula is amazing! Very , very , good with customers. Super friendly. Kept me updated throughout the whole process. Told me approximately how much longer and d More

by NINPORUE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2026

Kenny Ross Ford South responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 01, 2026

Dealership Rating
Employee Rating

Paula is a sweetheart! She is so patient and She went out her way for me to have a great experience! More

by irinitazz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2026

Kenny Ross Ford South responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

January 21, 2026

Dealership Rating
Employee Rating

Very easy to make appointments with dealership and service center. Excellent customer service and did not wait long More

by joanld18
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ali Duvuvei

January 18, 2026

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Employee Rating

Kenny Ross is the best Ford dealership in the Pittsburgh area. They have great prices and service. More

by hondablumie1955
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

January 16, 2026

Dealership Rating
Employee Rating

Service was convenient and fast. Drop off was seamless, and I appreciate that they called the uber for me. Also, the coffee machine in the waiting area is really nice!!! More

by CHRISRUSCITTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ali Duvuvei

January 16, 2026

Dealership Rating
Employee Rating

I had a problem geting a call back from Kayla, in the end ispoke with her and my questions were answerd. Then i called her the next day about extra service we talked about but didnt get a call back! Lucky f More

by wayneroth78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kayla Rockey

January 13, 2026

Dealership Rating
Employee Rating

Pleased with issue resolution. Paula stood behind their warranty and service. Tip of the cap to Tyler. More

by Kinsella217
Recommend Dealer
Yes

Other Employees Tagged: Tyler Byrd

January 13, 2026

Dealership Rating
Employee Rating

Everyone was very pleasant when setting up the appointment. The service was done very well and in a timely manner. Very pleased. More

by ROBERTADAMS11065
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

January 07, 2026

Dealership Rating
Employee Rating

The service at Kenny Ross ford south is always easy to deal with and a pleasure to work with. Kayla kept me informed of my service appointment and notified me promptly when my vehicle was ready to be pick More

by DARBYJ99
Service Price Transparency
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Recommend Dealer
Yes
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