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Paula Mooney

Overview Reviews (20) Inventory (196)

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Paula Mooney

Service Manager

Kenny Ross Ford South

3200 Library Rd
Castle Shannon, PA 15234

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5.0

20 Reviews

Overview Reviews (20) Inventory (196)

Dealership Experience

20 yrs, 9 mos

Industry Experience

25 yrs, 11 mos

5.0

20 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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20 Reviews of Paula Mooney

October 30, 2025

Dealership Rating

Employee Rating

Kenny Ross south honored the drivetrain warranty on my f150 . Transmission needed rebuilt/replacement. Service manager Paula Mooney kept me completely updated on the repair process. Well done. f150 . Transmission needed rebuilt/replacement. Service manager Paula Mooney kept me completely updated on the repair process. Well done. More

by HICKORYTOM

Verified Customer

Service Price Transparency

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keegan Elliott

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Nov 06, 2025 -

Kenny Ross Ford South responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 26, 2025

Dealership Rating

Employee Rating

Always able to get an appointment and the team is very helpful. I really like the video they provide of the service and recommendations. helpful. I really like the video they provide of the service and recommendations. More

by BIGBADNATE9

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeremy Houser

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Nov 06, 2025 -

Kenny Ross Ford South responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 17, 2025

Dealership Rating

Employee Rating

Kayla is always friendly, professional and respectful Will always answer questions in a understandable way Thanx again Will always answer questions in a understandable way Thanx again More

by twchrcencdtc

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kayla Rockey

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Oct 22, 2025 -

Kenny Ross Ford South responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 05, 2025

Dealership Rating

Employee Rating

Service was fantastic, I had a electrical, problem on my Ford bronco 2021, that was resolved with a pinpoint diagnosis, that was coming up a faulty wheel speed sensor and was corrected by installing a new c Ford bronco 2021, that was resolved with a pinpoint diagnosis, that was coming up a faulty wheel speed sensor and was corrected by installing a new circuit More

by DAVID.MACKIEWICZ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kayla Rockey

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Oct 08, 2025 -

Kenny Ross Ford South responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 02, 2025

Dealership Rating

Employee Rating

Keagan got me. In and out fast- very pleased- will definitely use again- good work! In and out fast- very pleased- will definitely use again- good work! More

by chuck.yeager

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keegan Elliott

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Oct 02, 2025 -

Kenny Ross Ford South responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 29, 2025

Dealership Rating

Employee Rating

Paula and Amir made a stressful vehicle situation much smoother when dealing with warranty issues. smoother when dealing with warranty issues. More

by slp3107

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Amir

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Sep 10, 2025 -

Kenny Ross Ford South responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 17, 2025

Dealership Rating

Employee Rating

My service is always awesome, quick & efficient! GM John Eberlein & his team are always professional. GM John Eberlein & his team are always professional. More

by KIMMIE960

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Eberlein, JoAnne Kranik, Michael Buch, Anthony Naret, Ali Duvuvei, Myles Leach, Kayla Rockey, Mark Slekar, Keegan Elliott

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Aug 19, 2025 -

Kenny Ross Ford South responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 14, 2025

Dealership Rating

Employee Rating

Paula scheduled me an appointment for the next day. The service was done quickly. I like the video that the technician does. The service was done quickly. I like the video that the technician does. More

by capt-tom

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 15, 2025 -

Kenny Ross Ford South responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 08, 2025

Dealership Rating

Employee Rating

Vehicle drop off was a huge help. Scheduling was easy and aptmts were available timely Scheduling was easy and aptmts were available timely More

by ntburd

Verified Customer

Workmanship

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kayla Rockey

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Aug 12, 2025 -

Kenny Ross Ford South responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

July 27, 2025

Dealership Rating

Employee Rating

Fast and easy experience. Facilities were clean and everyone was very helpful. Great overall experience! Facilities were clean and everyone was very helpful. Great overall experience! More

by mrose4310

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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2025 Ford Bronco Sport | new

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2025 Ford Bronco Sport

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Four-wheel Drive

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2025 Ford Explorer | new

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2025 Ford Explorer

new

Agate Black Metallic exterior

Automatic

Four-wheel Drive

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2025 Ford F-150 | new

$56,500

2025 Ford F-150

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Agate Black Metallic exterior

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Four-wheel Drive

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View Vehicle Details

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