Paul Treseler | Page 9

Paul was very informative and kept me posted on the progress of what they were doing to the car and when it would be done. progress of what they were doing to the car and when it would be done. More

by JOTASH Verified Customer Verified Customer

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Paul is great! Car is back to normal. Highly recommend. Will return for next service. Thanks again. Car is back to normal. Highly recommend. Will return for next service. Thanks again. More

by kpp1833 Verified Customer Verified Customer

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Excellent service, pleasant atmosphere. Knowledgeable staff. A pleasure to go there! Quick and efficient. Thanks Knowledgeable staff. A pleasure to go there! Quick and efficient. Thanks More

by HURLEY.ALLEN Verified Customer Verified Customer

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Clean and professional! Very nice waiting room. Nice showroom. Knowledgeable sales people. Good display of new vehicles. Very nice waiting room. Nice showroom. Knowledgeable sales people. Good display of new vehicles. More

by DONDUCK56 Verified Customer Verified Customer

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Paul as usual was outstanding. Accommodating, polite and courteous. Keeps you informed of that status of your vehicle Accommodating, polite and courteous. Keeps you informed of that status of your vehicle More

by EGERVINO Verified Customer Verified Customer

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A recall notice was issued and it was taken care of within 1 hour . I have found the dealer is very knowledgeable and efficient within 1 hour . I have found the dealer is very knowledgeable and efficient More

by JEGAN1250 Verified Customer Verified Customer

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I was impressed by the way that my issue was handled and the professional manner in which I was treated. the professional manner in which I was treated. More

by KENTENG Verified Customer Verified Customer

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Paul Treseler's service to me is excellent. He makes an appointment for me as promptly as possible. I am taken care of as scheduled each time. No delay ! He is very professional in his He makes an appointment for me as promptly as possible. I am taken care of as scheduled each time. No delay ! He is very professional in his work and is an asset to Cadillac of Norwood. He makes it a pleasure for me to have service on my car when need it. More

by jimpatneagle Verified Customer Verified Customer

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I’ve been a loyal Cadillac service customer at your dealership for many years, and Paul has generally been good over that time. But this recent experience was a complete failure. After repairing the dealership for many years, and Paul has generally been good over that time. But this recent experience was a complete failure. After repairing the power steering pump, the dealership returned my car without completing the required inspection sticker. Worse, as soon as I drove off, the engine started making a loud ticking noise—like a clock. I immediately brought the car back. They kept it for over a month and finally told me they didn’t want to fix it, claiming it was too hard to source parts. Ironically, I was able to locate the necessary parts myself from a supplier in North Carolina for the last several repairs and even provided them with the contact information. Still, they insisted that if the car needed an engine, it could cost up to $20,000—despite never actually performing a proper diagnostic. That’s completely unacceptable. These 32-valve Northstar engines were installed in millions of Eldorados and xxx models—they’re not rare or hard to find. Cadillac refusing to service its own vehicles is disappointing and reflects poorly on the brand. I came to pick the car up on Saturday, 7/19/2025, and the battery was dead. I was told they couldn’t retrieve the car because the techs were getting ready to leave. I finally got it today and immediately brought it to a local repair shop. You’ve lost my trust and my business. John Danese More

by JOHND13 Verified Customer Verified Customer

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Got an appointment within two days of calling. They were ready for me when I arrived, and the wait time was exceptional. They were ready for me when I arrived, and the wait time was exceptional. More

by DKW25 Verified Customer Verified Customer

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