Paul Odeki

I had an extremely disappointing experience with O’Meara Ford’s service department and will not be returning. I brought my Ford F-150 Lightning in for a standard 20,000-mile service and to address a few Ford’s service department and will not be returning. I brought my Ford F-150 Lightning in for a standard 20,000-mile service and to address a few issues I was experiencing. Instead of receiving helpful, expert service, I was charged $250 for a so-called diagnostic fee that ultimately amounted to simple settings adjustments buried in the vehicle’s menu system. When I questioned the charge, I was told it took the technician hours to figure out the settings. Frankly, that explanation is unacceptable. This is a Ford dealership. Understanding Ford vehicle systems should be baseline expertise, not something billed as hours of diagnostic labor. The interaction felt condescending, as if the expectation was that I should feel foolish for not knowing something they should absolutely know. When I politely asked if the fee could be removed, given that no actual repair work was done, I was told “absolutely not.” I run my own business, and I would be embarrassed to charge a client for something I should have known how to handle efficiently. The idea that this took three hours is simply not credible. To make matters worse, the actual 20,000-mile service was either not performed or not properly documented, as it did not appear clearly on the final bill. This documentation matters, especially for future resale, and that oversight alone is unacceptable. As a result of this experience, I will never return to this dealership. I was planning to look at a Toyota Sienna they had on the lot and intended to purchase one. Instead, I left, went to a different dealership the same day, and bought the exact model elsewhere because I did not want to give my business to a dealership with such poor customer service. You have lost a customer, and I will be advising others in my circle who own Ford vehicles to stay away from this dealership as well. More

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Great customer service! Had an oil and fuel filter change. This was done in a timely manner. Had an oil and fuel filter change. This was done in a timely manner. More

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Called ahead to schedule a service, when I got there they said they couldn't actually do it. It wouldn't have been that big a deal, but when I asked why they made me go thru the hassle of driving to the shop said they couldn't actually do it. It wouldn't have been that big a deal, but when I asked why they made me go thru the hassle of driving to the shop instead of just telling me over the phone the service tech made up a lie instead of just telling me they made a mistake. Not a pillar of integrity. More

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They were very nice and accommodating. When my car broke down I was in CO on vacation and had to be back to work in NE. They made it happen. Paul in service was great. When my car broke down I was in CO on vacation and had to be back to work in NE. They made it happen. Paul in service was great. More

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Great service and communication from staff, quick turn around time, clean dealership and nice atmosphere around time, clean dealership and nice atmosphere More

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The service was great, I had a bad experience and brighton ford. They had my truck for a month and nothing was happening and no updates. Once I got my truck back from brighton I immediately called om brighton ford. They had my truck for a month and nothing was happening and no updates. Once I got my truck back from brighton I immediately called omera and they were able to help me in the area I needed amd gave me the updates on what was going on with my tru k. Once they found out what was wrong they were quick to get the work done and get my truck back to me in a timely manner and I greatly appreciated all the work they did More

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Service Dept. is great. They listen and ask questions to help make tour visit a good one. is great. They listen and ask questions to help make tour visit a good one. More

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