Nick Trujillo

As a long-standing and loyal customer of O'Meara Ford, having purchased my Ford Taurus new from your dealership when it had only eight miles on the odometer, I am writing to express significant disappoint having purchased my Ford Taurus new from your dealership when it had only eight miles on the odometer, I am writing to express significant disappointment regarding recurring incidents during my vehicle’s service appointments. My commitment to supporting local businesses, including yours, is unwavering, and I have consistently chosen O'Meara Ford for my service needs. However, on multiple occasions, most recently following my service appointment yesterday, I have retrieved my vehicle only to find the radio pre-programmed with stations that were not set by me. It is particularly concerning as I specifically ensure the radio is turned off prior to service precisely to avoid such unauthorized modifications. This recurring issue, now experienced for the second time, feels like a profound disrespect for my personal property and privacy. While I did not formally report the initial incident, its repetition necessitates this communication. Such actions erode the trust I place in your service department and detract significantly from an otherwise satisfactory experience. I request that this matter be brought to the immediate attention of all service personnel. It is imperative that staff understand the serious implications of tampering with customer property without explicit permission and that a clear directive be issued to prevent any recurrence of this behavior. Furthermore, I request a formal, written apology for these incidents and a firm assurance that effective measures will be put in place to guarantee such an invasion of privacy will not happen again. I kindly ask that this formal complaint be escalated to your management team for their review and appropriate action. I intend to follow up on this matter. Thank you Steven E. Moore More

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Nick is awesome! He takes pride in his customer service and advises my vehicle correctly fitting my needs! He takes pride in his customer service and advises my vehicle correctly fitting my needs! More

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Eugene Katz gave great customer service he got my tire repaired on my 2020 ford escape THANK YOU repaired on my 2020 ford escape THANK YOU More

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I went to get an oil change. The guy told me when I first got there it would be $119 because the price went up. Then online when they said it was done the price was $112 and some The guy told me when I first got there it would be $119 because the price went up. Then online when they said it was done the price was $112 and some change. So I brought $113 in cash, I'm not one to carry cash around so I made sure to double check the amount. When I went to pick up my car and pay, a different guy gave me the papers and said it was $114 and some change. Obviously I didn't have enough in cash, luckily I was able to find some extra dollars in my purse and was able to pay. I was a little irritated I was told 3 different prices and the man was not very nice when I told him I only brought enough for the price it told me online. I would just tell anyone who is getting work done here to be cautious that the price may change multiple times. More

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Best service I’ve ever received at a dealership. Nicholas Jarmillo the service advisor went above and beyond to get me in and fixed. Nicholas Jarmillo the service advisor went above and beyond to get me in and fixed. More

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Very efficient very well done very completed in a timely manner the service tax were very knowledgeable and very helpful manner the service tax were very knowledgeable and very helpful More

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I have been doing business with O'Meara Ford for over 20 years. Never have had a bad experience. I am driving a 2001 Ford Taurus with over 340, 000 miles. That is a testament to their service department to years. Never have had a bad experience. I am driving a 2001 Ford Taurus with over 340, 000 miles. That is a testament to their service department to keep it running. The people I have dealt with in the service department over the years have always been great to work with and have kept me informed if my car had to be kept for extended maintenance. I highly recommend O'Meara Ford for their service department or if you want to buy a new car. More

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Eugene, Nick are Amazing! They're the reason l still want my oil changes done with Omeara! Simple They're the reason l still want my oil changes done with Omeara! Simple More

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Friendly, honest, knowledgeable and timely. Professional. I never worry about taking my car into O’Meara Ford. Professional. I never worry about taking my car into O’Meara Ford. More

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Nicholus from quick service was very helpful polite and fixed my problem right away. Probably the best service person I have had fixed my problem right away. Probably the best service person I have had More

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