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Paul Lynch
Paul Lynch at Ford of Latham
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Paul Lynch

GM

Ford of Latham

702 Troy Schenectady Road
Latham, NY 12110

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3 Reviews
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3 Reviews

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3 Reviews of Paul Lynch

April 14, 2025

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Employee Rating

Horrible service department and manager. .water pump breaks at 33k miles and they wouldn’t back up their product More

by Hank
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Recommend Dealer
No

Other Employees Tagged: Amanda Denyse, Ronald Draves

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Apr 17, 2025

Ford of Latham responded

Hank, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

March 18, 2025

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Car barely out of warranty and water pump already leaks. :..water pumps should last longer than 33k miles…I’ll never buy another vehicle from a dealership that doesn’t stand behind their product More

by Hank
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Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Ronald Draves

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Mar 21, 2025

Ford of Latham responded

Hank, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

March 10, 2025

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Car has only 33k miles on it and is barely outside of warranty and the dealership refuses to stand by their product..water pump is already going bad More

by Hank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Amanda Denyse, Ronald Draves

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Mar 13, 2025

Ford of Latham responded

Hank, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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