Mike, Kevin, and Louis were excellent!
They were easy to work with, no high pressure to buy tactics, and we got the car the same day - something I didn't expect to happen! They were the lo
They were easy to work with, no high pressure to buy tactics, and we got the car the same day - something I didn't expect to happen! They were the low price seller but didn't act like it. Kevin, especially, worked hard to answer all our questions and my wife is a tough cookie when it comes to making a deal but she was happy. We had a great, eye-opening experience with buying a new car at Longo Toyota and I would not consider going anywhere else for my next new or used vehicle. And, I will tell all our friends the same. Actually, our mechanic was the one who recommended Longo Toyota and now I know why. .
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by Kevin
Sep 18, 2024 -
Longo Toyota responded
Thank you so much for sharing your experience with us! We're thrilled to hear that Mike, Kevin, and Louis provided you with such exceptional service. It’s great to know that their approach made your car-buying experience both easy and enjoyable, without any pressure. We’re especially glad that Kevin was able to address all your questions and that your wife felt comfortable throughout the process. Your trust means a lot to us, and we appreciate you spreading the word about Longo Toyota. We look forward to serving you again in the future!
Arina Romanovskaya Made things way more complicated and
frustrating when it didn’t need to be & was rude.
I purchased a new rav 4 from them and she was annoying and hard to work with. I would never purcha
frustrating when it didn’t need to be & was rude.
I purchased a new rav 4 from them and she was annoying and hard to work with. I would never purchase from Longo Toyota again just because of her.
On the other hand Her manger Paul was super cool , nice & friendly.
It sucks they made it so hard for no reason. Because I wanted to buy a new Camry also.
For my 2nd car I ended up going with another Toyota dealership and I ended up having a great / smooth translation with them.
And super quick.
It was a night and day difference between Longo Toyota and the other Toyota dealership I went too.
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by Sean
Jul 09, 2024 -
Longo Toyota responded
We wanted to acknowledge your posting on DealerRater and extend our apology. We know deal structures can be complex, especially when names are changed, pre-approval drafts have a variance, name only on the vehicle registration, pending proof of insurance, with multiple funding opportunities such as Navy Federal and School First. Thank you for sharing your viewpoint with our Sales Director Paul Kim.
Jul 20, 2024 -
Sean responded
Unfortunately it’s not that complicated nor should it be.
Especially when the user has brought the proper legal documents to show proof that everything is in order and correct. And even more so when the sales representative has the user call up the banking Institute five separate occasions and the banks say that it’s OK everything will clear and be OK with 5 separate representatives saying it’s OK.
Then the sales person says “ I have been selling cars and I’ve never seen someone put two people onto one title. The bank will 100 reject this”
Then 4 days later the check clears and everything goes though.
Instead of the sales person (Arina Romanovskaya ) apologizing for the huge inconvenience, it had caused making me go back multiple times. Knowing I live a couple of hours away
She acted like nothing ever happened.
I can tell Arina Romanovskaya was not happy when the banking Institute representatives all said the exact same thing that it was. She would purposely rephrase the question multiple times confusing both parties trying to get a different response. That was inaccurate. - when she wasn’t getting the response that satisfied her she just got more and more upset.
The proper course of action from the beginning should have been hey this is all super new to us.
As a precondition we’re are going to do X , X and X , if everything goes though then X will happen and knowing you live a bit away we can offer vehicle delivery .
But instead I had to talk with Paul and within 3 minutes of speaking with him we were both on the same page and understanding of the situation. When I had requested to talk to Paul Arina got upset and made a remark saying how she’s “never had anyone attempt to talk to her manger before .” I had to ask Paul to meet me in the middle and explain things that Arina wasn’t explaining, then I had to request for the vehicle to be delivered.
The delivery was going to take too long to get. I still had to come down and pick it up.
Also your reply shouldn’t have the customers personal banking information to try and DOX them.
Overall I’m very disappointed and dissatisfied with the dealership and how they tend to handle / communicate overall.
My service advisor Eric Chung was great as usual.
He was able to take care of my service needs and keep me updated on the status the whole way. Longo would be the only dealer I trust to service my ca
He was able to take care of my service needs and keep me updated on the status the whole way. Longo would be the only dealer I trust to service my car and I will be coming to service my Toyota as long as I am alive.
I will only work with two people at Longo. Eric Chung for service and HEECHER Yoon for SALES. Keep up the great work Longo! You should be proud of these two employees.
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by Albertpark855
Service Price Transparency
Mar 13, 2024 -
Longo Toyota responded
You've certainly named a few of our rockstars @ Longo Toyota- Thank you so much for sharing with others about your visits not only to our service department but also sales. We're humbled
Didn’t feel happy for me or for the deal.
Everything was business even though I put more than half down.
Everything was business even though I put more than half down.
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by Jazz437
Jan 19, 2024 -
Longo Toyota responded
We wanted to acknowledge your posting and extend our apology for any dissatisfaction you may have. Although we know buying | leasing a vehicle is a very big decision, today’s market is very demanding, especially on the Toyota Highlander. We were able to discuss your visit thoroughly with all those involved and the expectation of wanting more of a price reduction in the cost on a very sought after model, was something we were not able to offer. We’re sorry for any disconnect you have and your feedback has been noted
Longo and it's employees are a level above every other
auto dealer in the U.S. They found me EXACTLY the truck I was looking for, despite the extreme pandemic fueled shortages. In particular, our salesper
auto dealer in the U.S. They found me EXACTLY the truck I was looking for, despite the extreme pandemic fueled shortages. In particular, our salesperson Kevin Lam was wonderful and professional. Ask for him and you won't be disappointed.
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by Kevin
Sep 13, 2021 -
Longo Toyota responded
Congratulations from all of us @ Longo Toyota and we're so delighted to read of the caring attention Kevin provided during your visit. Enjoy what you drive and keep spreading the word about Longo | Kevin, we can never have enough business. Team Longo
Toyota Experience
Isaac Baños was a Great salesman in our venture for a second car , as a matter of fact this has been our 3 Rd car we have purchased through him. It's
Isaac Baños was a Great salesman in our venture for a second car , as a matter of fact this has been our 3 Rd car we have purchased through him. It's always a pleasure and very pain free procedure ! We will recommend him highly ! Thanks Longo Toyota and ISAAC !
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by Viola63
Apr 18, 2016 -
Longo Toyota responded
Good Morning It's Longo and we wanted to say THANK YOU for sharing with others about your experience. We know how important it is not only to meet our guest expectations but exceed them and I'm delighted to read that one of our team members did just that.
Once again, thank you for being the most important part of our business Make it a great day and keep spreading the word about Longo, we can never have enough business.
Kary Loefler
Guest Relations Director
kary.loefler@longotoyota.com
626.580.6057
2014 Camry SE
We called to see if a vehicle we wanted was available; we were told by Patty G. it would be and it was when we arrived. Isaac Banos assisted us and wa
We called to see if a vehicle we wanted was available; we were told by Patty G. it would be and it was when we arrived. Isaac Banos assisted us and was thorough, professional, and did his best to expedite our sale. I am very satisfied. The car wash was adequate but missed areas around the back and front windows.
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by mc
Apr 04, 2016 -
Longo Toyota responded
Hello MC,
My name is Kary Loefler, Guest Relations Director for Longo Toyota - From all of us here, at Longo we wanted to THANK YOU so much for posting this great review. We know you have many choices when selecting a dealership and we're very honored you have selected Longo for your car care needs.
Sincerely,
Kary Loefler
Great experience
This was my first time ever visiting Longo and I had such great help from ALL of the employees. My purchase went so well and I was provided with the b
This was my first time ever visiting Longo and I had such great help from ALL of the employees. My purchase went so well and I was provided with the best deal to suit my budget. I would most definitely recommend seeing Fred Williams if you're thinking about buying a car. He was so amazing and provided legendary service!
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by BSGoodall
Mar 30, 2016 -
Longo Toyota responded
WOW - HI BSGoodall - It's Longo Toyota/Scion and we just wanted to say GOOD MORNING and THANK YOU so much for posting this wonderful review. I will be meeting with all the team members you've mentioned in this review later today. I know they will be very happy to know about your experience.
Thanks again and keep spreading the word about Longo
Kary Loefler
Guest Relations Director