Paul Holden

Jan 25 2025, Called prior to showing up to see vehicle. Dan was very nice on the phone. He had the car running and full of gas, ready for the test drive. Had some issues with the paperwork, the finance man Dan was very nice on the phone. He had the car running and full of gas, ready for the test drive. Had some issues with the paperwork, the finance manager could not explain the discrepancy in the numbers initally refusing to reprint the sales agreement. I just simply wanted him to explain what numbers added up to the sales price, He kept saying it was some tax but could not explain it, he finally changed the numbers to the correct ones so we could go forward with the purchase. Still waiting for dealer to honor their 'we owe' signed portion of the contract. Dealer stated they could not find an owners manual and offered a website to look at, basically gave up. Buyer had to source owners manual and ask for a check back. If the buyer could get a OEM owner's manual there is no reason why the dealer could not. Still waiting for check for the difference between loan amount and contract. Update. Feb 7, 2025, asked multiple times over the last 2 weeks for the dealer to refund the overpayment of the loan. Dealership stated after the loan clears they would issue the check and claimed after 2 weeks the loan still did not clear. I called Navy Federal Credit Union and found out the check was deposited into the dealerships account two days after they received it. Navy Federal is awesome. Knowing this I called the dealership back and demanded they issue the check and stated if they continue to refuse I would be filing a complaint with the Consumer Financial Protection Bureau and CT State Attorney General and then they immediate had the check ready. In CT the dealership is legally obligated to return the excess amount to the buyer so I am not sure the point of refusing to refund the customer's overpayment. All that for 70 dollars. Seems kinda ridiculous, I mean wouldn't you rather provide a good buying experience so the customer returns and tells his friends he had a good experience? Buyer beware and also be cautious of all the positive reviews. Seems weird all the local dealerships are rated 4.7 out of 5 on google!?? More

by ADIDONNA21 Verified Customer Verified Customer

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everyone in Secor Subaru was kind, polite and courteous, and gave me exactly what I needed and gave me exactly what I needed More

by danmirles Verified Customer Verified Customer

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Secor Subaru is the best car dealer I have ever encountered. Everyone who works there is top-notch and helpful and kind. encountered. Everyone who works there is top-notch and helpful and kind. More

by sukeyhoward2 Verified Customer Verified Customer

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I was greeted warmly and treated with respect throughout the car-buying process. This was a pleasant experience from start to finish. the car-buying process. This was a pleasant experience from start to finish. More

by johansen-ashworth Verified Customer Verified Customer

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Kyle and the dealership alwats are professional, willing to listen and answer questions as ybey discuss the plan for the car. He has an excellent rappor with the customers. to listen and answer questions as ybey discuss the plan for the car. He has an excellent rappor with the customers. More

by MARIA.MOULTHROP Verified Customer Verified Customer

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This is the third vehicle we have purchased from Secor, and again we were quite pleased with this transaction. We feel we were treated fairly, and we are very happy with our new Outback. Dan was great to w and again we were quite pleased with this transaction. We feel we were treated fairly, and we are very happy with our new Outback. Dan was great to work with on the sales side, and worked to find the exact car we wanted. Austin explained all our options for protection of our new car, and he handled our financing needs in a friendly and efficient manner. More

by ARCHIES74 Verified Customer Verified Customer

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They said they vacuumed my car, but did not. Kyle, Becky, and the service techs are excellent. Kyle, Becky, and the service techs are excellent. More

by alisonbreichard Verified Customer Verified Customer

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This was the easiest, most pleasant car buying experience I have had. Everyone was helpful and knowledgeable . Larry was the best! I have had. Everyone was helpful and knowledgeable . Larry was the best! More

by catherinetylr Verified Customer Verified Customer

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Secor Subaru in New London represents quality and service (in all departments) rarely found these days. (in all departments) rarely found these days. More

by jsigel Verified Customer Verified Customer

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I've been a Secor Subaru customer and satisfied Subaru owner since 2000. There's a reason for that: Customer focus by a dealer that sells a product that practically sells itself. Great product, great deal owner since 2000. There's a reason for that: Customer focus by a dealer that sells a product that practically sells itself. Great product, great dealer, great service, great everything. Highly recommended! More

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