Paul Goodwin | Page 5

The best service in PA and every team member provides excellent customer service. Join the Mercedes Benz family!! excellent customer service. Join the Mercedes Benz family!! More

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We have been dealing with Mercedes Benz of the Lehigh Valley for the past 7 years and so far have purchased 3 Mercedes’ Benz vehicles. We since moved to South Carolina and yet still continue to come ba Valley for the past 7 years and so far have purchased 3 Mercedes’ Benz vehicles. We since moved to South Carolina and yet still continue to come back to MBLV for service. Great people and the new facility is fabulous. Great WOW factor. Thank you More

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Always great service from the advisor’s to sales. They know how to treat their customers know how to treat their customers More

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Everyone was courteous and made me feel welcomed. The work was done correctly and the car was returned to me in like new condition. work was done correctly and the car was returned to me in like new condition. More

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The facility is beautiful, the personal are knowledgeable and friendly and service is performed in a timely manner and friendly and service is performed in a timely manner More

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Very good service safty is #1 priority problem was found and fixed 1 inch Krack on my rim thank you Ryszard and fixed 1 inch Krack on my rim thank you Ryszard More

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Well take care of my issues and very friendly staff, price was not bad as lots of people think (at least on this dealer) well take care of me provide a vehicle and pick me up at my house. price was not bad as lots of people think (at least on this dealer) well take care of me provide a vehicle and pick me up at my house. More

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They do a good job but the remodeling has certainly had an effect on their performance. Hopefully this will be completed very soon. I’m thinking they didn’t have a choice. an effect on their performance. Hopefully this will be completed very soon. I’m thinking they didn’t have a choice. More

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I was there to get my car inspected in May 2021 like I do every year since I've had the car. I was asked who does the maintenance on the vehicle because they didn't have any service records on my vehicle. I every year since I've had the car. I was asked who does the maintenance on the vehicle because they didn't have any service records on my vehicle. I explained that my husband does the oil changes and I go elsewhere for tires. After waiting there for over two hours (sitting in the same spot) they said they have been looking for me and couldn't find me. I was told that my car did not pass inspection because my front spring arms needing to be replaced due to excessive wear. They gave me a quote of $1300. They said this is not covered because my warranty expired. My warranty expired in February and 4,000 miles ago. I asked to see if they could cover this under warranty because this type of wear doesn't happen overnight. The salesman arrogantly replied "your husband should have noticed it since he does the maintenance". I explained to him again that my husband does the oil changes and since I wasn't having any issues with the vehicle such as vibrations or irregular wear on my tires there was no need to have the car serviced. The salesman spoke to me like I was an uneducated women and belittled me. He made me feel like so embarrassed because he said this infront of other customers and staff with a smirk. I was so upset that I didn't even want to be there anymore. I left that day in tears without getting the needed service in order to pass my inspection because of this employee. I recently went to a mechanic and showed them the print out from Mercedes to get my car inspected because I was never going to go back to Lehigh again. The gentleman very politely said he would check it out. Just as I suspected there is nothing wrong with the spring arms. I asked him if he was sure because the dealership said there was. He said there wasn't and that he checked everything. I feel that the salesman at Mercedes was trying to take advantage of me because I am a women. More

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Customer service, quality of workmanship and guarantee of work, communication is outstanding, loaner car program or shuttle service or amenities if you choose to stay and wait. Mercedes Benz-Porsche of The L work, communication is outstanding, loaner car program or shuttle service or amenities if you choose to stay and wait. Mercedes Benz-Porsche of The Lehigh Valley More

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