Paul Brown | Page 3

Brian Appleton has always taken care of all of the issues, great doing service with him!!! I never have any concerns when bringing my car in and having him process the work. issues, great doing service with him!!! I never have any concerns when bringing my car in and having him process the work. More

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We came into the dealer not expecting to buy a car but Alex made it very easy and they made us a such a great deal it was hard to pass up. Alex made it very easy and they made us a such a great deal it was hard to pass up. More

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I trusted the wrong people I purchased a 2020 MDX from Acura of Peoria 11 days ago. So far it has been nothing but a nightmare and has cost me greatly. Before visiting this deal I purchased a 2020 MDX from Acura of Peoria 11 days ago. So far it has been nothing but a nightmare and has cost me greatly. Before visiting this dealership I was very clear on what I was trying to accomplish and the budget I desperately needed to stay within. They assured me that between all their end of year rebates, my veteran rebates, etc. that they could definitely help me. I was already pre-approved through USAA and through Acura Financial. Upon arrival everyone seemed super friendly and helpful. Test drove the MDX and was given a paper showing what my monthly payments would be if I purchased it. Was still a little higher than where I wanted to be, but enjoyed the vehicle and their customer service so I went for it. Moments before entering the finance office where you sign everything, I was told it had to be a 36 month lease instead of a purchase due to a variety of factors and that my payment would "only go up by $30 per month." It made sense to me, because I was rolling over negative equity from my trades and this "was the best way to bury that." Not a problem. I go into the finance office where I am then informed it has to be a 48 month lease, not a 36 month lease, but was affirmed that I can "trade it in within 2.5 years and still have the negative equity gone." A little reluctant now, but went against my better sense and agreed. Then I find out a few days later that the payment they quoted doesn't include tax, which is charged on leases and not on trades, so my payment has now increase another $85/month which I'm certainly not happy with. Fast forward to 6 days after the purchase. I drive to dealership to drop off the extra set of keys to my trades as promised. When I arrived, I was informed that they messed up somewhere on the numbers and that Acura Financial requires me to put $1,500 down. At this point I'm fairly pissed off. Fast forward to 10 days after purchase. Trades are still not paid off. I contact the dealership and they said they overnighted a check the day before and that "it can take a few days for the banks to process them." Due to this, I am now forced to make those car payments. Recap: I went from trading in two cars to reduce down to one for budget purposes due to an extreme family emergency. Was quoted $995/mth for a payment with NO MONEY DOWN. Still high, but less than my two cars combined and will help save some money. Went from that to a 36 month lease at $1,025/mth. Then within moments to 48 month lease at $1,025/mth. Then to find out a few days later that once tax is added to the lease the payments are $1,140/mth. Way more than my prior two vehicles combined. Now stuck in a lease, am informed I need to come up with $1,500 for a down payment. Money that I have already spent on my family emergency, not to mention it's the holidays. So I have to charge a credit card. Trade-in vehicles aren't paid off in 10 days as they're supposed to, so now I have to borrow money from a friend to pay $1,025 in car payments for the two vehicles that are no longer in my possession but are still in my name and on my credit. Moral of the story: DON'T TRUST THESE PEOPLE!!!! They will take advantageous of your situation. They'll tell you what you want to hear and then edge up the costs little by little until you're in a world of financial hurt and don't know what to do. Dear Acura of Peoria. Thanks for taking advantage of this disabled veteran who is going through a very difficult time. Thank you for putting me in a worse spot than I was 11 days ago. I hope you're happy and can sleep well at night knowing you made whatever money you were looking to make. More

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Each and every person I dealt with on the phone and in person was great. Kelly Shykes was the first great representative that reached out to me and got my purchase started. Best car buying experience I’ person was great. Kelly Shykes was the first great representative that reached out to me and got my purchase started. Best car buying experience I’ve ever had!! Look forward to a long relationship with Periora Acura!!! More

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Everyone went the extra mile! I took my time deciding on my next purchase. Paul and Aaron were very kind and I never felt harassed or pushed. Both were very professional and acco I took my time deciding on my next purchase. Paul and Aaron were very kind and I never felt harassed or pushed. Both were very professional and accommodating. This is my third Acura purchase and I look forward to my forth in the future. More

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No Hassle-Smoothest Transaction Probably one of the most easiest car buying experiences there is. I didn’t feel pressured and the staff was very friendly and accommodating to any nee Probably one of the most easiest car buying experiences there is. I didn’t feel pressured and the staff was very friendly and accommodating to any needs. I would highly recommended purchasing a vehicle from this dealership! Thank you Paul and Aaron for assisting me and the purchase of my new Range Rover! More

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Great experience Great staff and overall a super auto dealer to come to. George and Paul were great to talk to and ask questions about the RDX, financing, etc. Great staff and overall a super auto dealer to come to. George and Paul were great to talk to and ask questions about the RDX, financing, etc. More

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Keep up the great customer experience Great service and great customer service it is very important to make sure that your customers are happy and satisfied with their vehicle being servi Great service and great customer service it is very important to make sure that your customers are happy and satisfied with their vehicle being service there keep up the good job More

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Have leased my last three Acura’s from this dealership. Alex was very nice to work with in leasing our new TLX. He was very pleasant, knowledgeable and delivered on his promises. He was very accommodating Alex was very nice to work with in leasing our new TLX. He was very pleasant, knowledgeable and delivered on his promises. He was very accommodating and took whatever time we needed in picking up the car and understanding its features. I would not hesitate to work with him in the future or recommend him to others. More

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Come here for an up-front, honest deal without the games Tired of being treated like you have the intelligence and negotiating skills of a two toed sloth? This is the place for you. I typically despise pur Tired of being treated like you have the intelligence and negotiating skills of a two toed sloth? This is the place for you. I typically despise purchasing from a dealership, especially when dealing with add-on "options" and trade values. Aaron Seabaugh and Paul Brown worked hard to secure a fair deal, having me walk away feeling like a valued customer instead of a sales conquest. These guys get it and work to secure future customers instead of just maximizing profit on a single deal. They're in it for the long haul and I appreciate being treated with respect during the transaction. I definitely recommend stopping in here and keep in mind they have access to pretty much any car on a Berkshire Hathaway lot (just contact them first before inquiring on a car). https://www.berkshirehathawayautomotive.com/ Don't lose faith in the industry, there are still decent places to shop for your next vehicle. More

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