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Paul Bonilla

Overview Reviews (133) Inventory (203)

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Paul Bonilla

Service Writer

Salerno Duane Chrysler Jeep

267 Broad St
Summit, NJ 07901

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4.4

133 Reviews

Overview Reviews (133) Inventory (203)

4.4

133 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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133 Reviews of Paul Bonilla

June 21, 2025

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Employee Rating

This dealership is 1st Class across the board! ! Whether sales or service, my experiences are always excellent. ! Whether sales or service, my experiences are always excellent. More

by sbruno780

Verified Customer

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Workmanship

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Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Salerno, Francisco Rojas, Matthew Fuchs

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June 19, 2025

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Easy drop-off, timely service and phone call to ensure agreement on recommended service. Even advised some services were not needed yet. agreement on recommended service. Even advised some services were not needed yet. More

by kstrater

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Fuchs, Bill Tegethoff, Felicia Wardrick

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May 31, 2025

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Quick, pleasant and professional … I’m not writing any more words, this is ridiculous, but the service was great, thx more words, this is ridiculous, but the service was great, thx More

by jrwlmh

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Fuchs, Bill Tegethoff, Felicia Wardrick

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May 24, 2025

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I brought a 2022 jeep in for a tuneup and got it back leaking oil all over my driveway and a check oil pressure alert. Sucks!!!! leaking oil all over my driveway and a check oil pressure alert. Sucks!!!! More

by timklag

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Matthew Fuchs, Bill Tegethoff, Felicia Wardrick

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May 30, 2025 -

Salerno Duane Chrysler Jeep responded

We're truly sorry to hear about your recent experience. After looking into the situation, we discovered that the issue was caused by the oil cap not being properly rechecked after the oil change, which led to the leak and the oil pressure alert. This was an oversight on our part, and we take full responsibility. As soon as we were made aware, we went to your home to return the vehicle and clean up the oil on your driveway. While we’re glad we could respond quickly, we know this situation shouldn’t have happened in the first place. We truly value your business and appreciate your patience. If there's anything more we can do to make this right, please don't hesitate to reach out directly.

May 07, 2025

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It was a very efficient and client-friendly experience! i appreciate the speed and fast turnaround and professionalism by all. i appreciate the speed and fast turnaround and professionalism by all. More

by ducharme.thomas

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Fuchs, Bill Tegethoff, Felicia Wardrick

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May 16, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you for your wonderful feedback and 5-star review! We're thrilled to hear that you had an efficient and client-friendly experience. It's great to know that our team's speed, turnaround, and professionalism met your expectations. We truly appreciate your kind words and look forward to serving you again in the future!

April 20, 2025

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Left car night before got all done by noon time. All were very knowledgeable and courteous. All were very knowledgeable and courteous. More

by schicktennis

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Fuchs, Bill Tegethoff, Felicia Wardrick

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May 16, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you for your kind words and 5-star review! We're glad everything was completed by noon and that dropping off the night before worked well for you. It's great to hear our team was knowledgeable and courteous—we’ll be sure to share your feedback with them. We appreciate your support!

April 13, 2025

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Good customer service 👍🏾 I was very pleased with the way I was treated, from the outside staff to the inside.. way I was treated, from the outside staff to the inside.. More

by bbarnette44

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Fuchs, Bill Tegethoff, Felicia Wardrick

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Apr 24, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you so much for the kind words! We're glad to hear you had a great experience from start to finish—our team inside and out truly appreciates it. We’re always here to provide top-notch service and look forward to seeing you again!

March 26, 2025

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Everyone was professional and courteous. The service department did and excellent job. They met all of my expectations. Thank you. The service department did and excellent job. They met all of my expectations. Thank you. More

by berickson493

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Fuchs, Bill Tegethoff, Felicia Wardrick

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March 22, 2025

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Employee Rating

air suspenson still leaking when the truck sits over nite the compressor come on still leaking the compressor come on still leaking More

by rjv726

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 27, 2025 -

Salerno Duane Chrysler Jeep responded

So sorry to hear that! Thank you for bringing this to our attention. We recommend reaching out to our service department if you haven't already so they can assist you further and discuss the next steps to resolve the issue. They would be more than happy to help you get this sorted. Please feel free to contact them at your earliest convenience.

March 08, 2025

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Employee Rating

The service people are always very helpful. Appreciate all their input regarding my vehicles and recommendations. Appreciate all their input regarding my vehicles and recommendations. More

by kim76

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Fuchs, Bill Tegethoff, Felicia Wardrick

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