Paul Bonilla

Salerno Duane Chrysler Jeep responded

We're truly sorry to hear about your recent experience. After looking into the situation, we discovered that the issue was caused by the oil cap not being properly rechecked after the oil change, which led to the leak and the oil pressure alert. This was an oversight on our part, and we take full responsibility. As soon as we were made aware, we went to your home to return the vehicle and clean up the oil on your driveway. While we’re glad we could respond quickly, we know this situation shouldn’t have happened in the first place. We truly value your business and appreciate your patience. If there's anything more we can do to make this right, please don't hesitate to reach out directly.

Salerno Duane Chrysler Jeep responded

Thank you for your wonderful feedback and 5-star review! We're thrilled to hear that you had an efficient and client-friendly experience. It's great to know that our team's speed, turnaround, and professionalism met your expectations. We truly appreciate your kind words and look forward to serving you again in the future!

Salerno Duane Chrysler Jeep responded

Thank you for your kind words and 5-star review! We're glad everything was completed by noon and that dropping off the night before worked well for you. It's great to hear our team was knowledgeable and courteous—we’ll be sure to share your feedback with them. We appreciate your support!

Salerno Duane Chrysler Jeep responded

Thank you so much for the kind words! We're glad to hear you had a great experience from start to finish—our team inside and out truly appreciates it. We’re always here to provide top-notch service and look forward to seeing you again!

Salerno Duane Chrysler Jeep responded

So sorry to hear that! Thank you for bringing this to our attention. We recommend reaching out to our service department if you haven't already so they can assist you further and discuss the next steps to resolve the issue. They would be more than happy to help you get this sorted. Please feel free to contact them at your earliest convenience.

Salerno Duane Chrysler Jeep responded

Thank you for the amazing review! We’re so glad to hear you had such a positive experience with our service, and we really appreciate your kind words about the front desk team. We’ll make sure to pass on the compliment to them!

Salerno Duane Chrysler Jeep responded

Thank you for the great review! We're so glad to hear that you had a smooth and efficient experience with us. It's wonderful that we could get you a ride to work while your service was being taken care of. We always aim to make things as convenient as possible for our customers. If you need anything else, don't hesitate to reach out. Thanks again for choosing us! 😊🚗