Patrick McCulloch | Page 5

Time estimate for recall work was 2-4 hours. I Was at the dealership 7 hours most for the recall. I verified that a battery check was part of the12 point check done when all service was perfor I Was at the dealership 7 hours most for the recall. I verified that a battery check was part of the12 point check done when all service was performed. I was told yes checked automatically when I made the phone appointment but at the dealership I was told it was not. I did ask to have the battery checked. After 6+ hours I was told the battery should be replaced and given a $550 cost. I agreed to a new battery. When I was called to check out the actual cost was over actually over $700 I was only THEN told there is $99 charge to CHECK the battery even though I asked if it was an auto check. Since I was buying a new one from the dealership I feel it is very poor service and reflects poorly on Audi and your dealership to charge for this battery check. Really, If I didn’t buy the overpriced batter from you I could understand paying for the battery check — I feel I was gouged. Service sells to repeat car buyers. Yours is a disappointment. More

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Thank you to Oscar and the service team at Audi Pittsburgh. Wonderful care and attention to detail! Much appreciated. Pittsburgh. Wonderful care and attention to detail! Much appreciated. More

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Patrick is always professional and helpful. He clearly explains the service needed on my car and shares all the options available. He clearly explains the service needed on my car and shares all the options available. More

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I recently brought my Audi Q5 in for service after a check engine light came on, and I couldn’t be more pleased with the experience at #1 Cochran Audi Pittsburgh. From the start, Patrick McCullough, check engine light came on, and I couldn’t be more pleased with the experience at #1 Cochran Audi Pittsburgh. From the start, Patrick McCullough, my Service Advisor, was professional, responsive, and kept me well informed throughout the entire process. What began as a simple diagnostic visit turned into addressing a few additional issues, but everything was clearly explained and handled efficiently. I also want to recognize Audrey Rush, the service technician who worked on my vehicle. She did an excellent job, and the quality of the work and attention to detail truly showed. The entire team made the process smooth and stress-free. I’m very satisfied with the service I received and would absolutely recommend Cochran Audi to anyone needing reliable and professional vehicle service. More

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Very attentive to my issues. They had my car inspected ahead of the planned time. They had my car inspected ahead of the planned time. More

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As always, outstanding service. Love the video from the tech- great explanation and recommendations. I always feel appreciated as an Audi owner and service customer. Love the video from the tech- great explanation and recommendations. I always feel appreciated as an Audi owner and service customer. More

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Patrick always helps us with the car. He is very knowledgeable and friendly. We very much appreciate all his help! He is very knowledgeable and friendly. We very much appreciate all his help! More

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Great service, everyone that works at this dealership are very professional. I would highly recommend audi very professional. I would highly recommend audi More

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I was kept in the loop about everything that was going on with my car. Everyone in the dealership was amazing with my car. Everyone in the dealership was amazing More

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Have liked servicing my car here over the last year or so. Pat was professional and I was satisfied so. Pat was professional and I was satisfied More

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