Mary Jo Barthen

The team is awesome! Were able to accommodate an emergency fiat tire the day I called and did my upcoming inspection to save me a future trip and appointment. Always fri Were able to accommodate an emergency fiat tire the day I called and did my upcoming inspection to save me a future trip and appointment. Always friendly and professional More

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Great service, everyone that works at this dealership are very professional. I would highly recommend audi very professional. I would highly recommend audi More

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Always professional polite and thorough and willing to help. The dealership is impressive. Location is perfect for me. help. The dealership is impressive. Location is perfect for me. More

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The staff here has been great. They answered all my questions and got me taken care of! Would Recommend to everyone I know. They answered all my questions and got me taken care of! Would Recommend to everyone I know. More

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Curious, professional, and timely is how I would explain my experience with Patrick. He provided me with a “Lift” ride so it allowed me to miss a minimum amount of work. my experience with Patrick. He provided me with a “Lift” ride so it allowed me to miss a minimum amount of work. More

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David and Oscar were great to work with, and both had a great customer focused mindset. Thank you. great customer focused mindset. Thank you. More

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Good people. ..professional ethic...accommodating....expert service and repairs....no overselling...on time returns....clear explations.....videos of all work ..professional ethic...accommodating....expert service and repairs....no overselling...on time returns....clear explations.....videos of all work More

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Patrick and the team are very responsive, courteous and attentive to your requests and neefs. attentive to your requests and neefs. More

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Great store. Great service. Very satisfied. Very professional always and fare. Buying another car from them. Great service. Very satisfied. Very professional always and fare. Buying another car from them. More

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- Bought my 2019 A4 from them with 2. 5k miles on it. - They did 4 years of Audi Care maintenance on it. The transmission went bad at 37k miles. - Out of warranty? Yes. - I ask wheth 5k miles on it. - They did 4 years of Audi Care maintenance on it. The transmission went bad at 37k miles. - Out of warranty? Yes. - I ask whether Audi would do anything to help me, and I was flatly told no. I spent 2 weeks trying to get updates, bouncing around phone systems, leaving messages that weren’t acknowledged. Had they answered my questions and not been shady, I wouldn’t have badgered them the way I ended up doing. I NEVER have to treat a business like that. I have done support work and know what is expected and would never want to go this route. Every timeline they gave me for it being finished was wrong and never updated me when it changed — hence the badgering. Their original estimate ended up being wrong by a week. The one bright spot is they got me a loaner, after bugging them, at about a week and a half at their location (the pick-up notice said it had a full tank — it actually had about 1/3 of a tank and the car was filthy on the outside). When I picked up my car, it had bird droppings on it and the low-fuel warning light was on. Super classy right there. I’m selling the car tomorrow to recoup the $8k+ repair bill. Considering that Audi is clearly violating Right To Repair regulations with this car (a local independent import expert couldn’t even determine which type of transmission fluid it takes and, therefore, didn’t want to touch it, period), it’s a painful but easy decision to sell it and never buy Audi again. Audi of Pittsburgh can breathe a sigh of relief because I will never call them or darken their door again. Likely no one else who asks me about them or Cochran will, either. I loved driving the car, but everything else involved has been a nightmare. Worst business relationship ever. Zero Stars would be more accurate. More

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