Patrick McCulloch | Page 10

Patrick is great, very friendly and responsive. Services is easy to schedule and usually done with in a day Services is easy to schedule and usually done with in a day More

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Dealership was fine. Easy to make an appointment. Drop off simple. Waited for inspection, tire rotation and first warranted maintenance. Complained about squeaking wiper b Easy to make an appointment. Drop off simple. Waited for inspection, tire rotation and first warranted maintenance. Complained about squeaking wiper blades. Immediately said they’d replace them. Got the bill: $104 for a pair of wiper blades!! Sure didn’t leave me feeling very positive. More

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Patrick is always very attentive and helpful. I was even able to get my inspection done the same day. I was even able to get my inspection done the same day. More

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No issues - I got the car back the same day. No major work was needed. No major work was needed. More

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Convenient, friendly staff, great work. I appreciate the videos that show the work being done. Patrick always does a nice job explaining what to expect. I appreciate the videos that show the work being done. Patrick always does a nice job explaining what to expect. More

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Patrick takes service to the next level. Very customer focused and always professional. Five stars! Very customer focused and always professional. Five stars! More

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- Bought my 2019 A4 from them with 2. 5k miles on it. - They did 4 years of Audi Care maintenance on it. The transmission went bad at 37k miles. - Out of warranty? Yes. - I ask wheth 5k miles on it. - They did 4 years of Audi Care maintenance on it. The transmission went bad at 37k miles. - Out of warranty? Yes. - I ask whether Audi would do anything to help me, and I was flatly told no. I spent 2 weeks trying to get updates, bouncing around phone systems, leaving messages that weren’t acknowledged. Had they answered my questions and not been shady, I wouldn’t have badgered them the way I ended up doing. I NEVER have to treat a business like that. I have done support work and know what is expected and would never want to go this route. Every timeline they gave me for it being finished was wrong and never updated me when it changed — hence the badgering. Their original estimate ended up being wrong by a week. The one bright spot is they got me a loaner, after bugging them, at about a week and a half at their location (the pick-up notice said it had a full tank — it actually had about 1/3 of a tank and the car was filthy on the outside). When I picked up my car, it had bird droppings on it and the low-fuel warning light was on. Super classy right there. I’m selling the car tomorrow to recoup the $8k+ repair bill. Considering that Audi is clearly violating Right To Repair regulations with this car (a local independent import expert couldn’t even determine which type of transmission fluid it takes and, therefore, didn’t want to touch it, period), it’s a painful but easy decision to sell it and never buy Audi again. Audi of Pittsburgh can breathe a sigh of relief because I will never call them or darken their door again. Likely no one else who asks me about them or Cochran will, either. I loved driving the car, but everything else involved has been a nightmare. Worst business relationship ever. Zero Stars would be more accurate. More

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Pat MCcullough is No. 1 in my book! Great service and timing. I shop in the area while car is serviced. Ideal! 1 in my book! Great service and timing. I shop in the area while car is serviced. Ideal! More

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We always get excellent service at Cochran Audi. Patrick always makes sure we are well informed and that we leave very satisfied. He's been great to us. The communication is excellent. I like the vi Patrick always makes sure we are well informed and that we leave very satisfied. He's been great to us. The communication is excellent. I like the videos from the technician. More

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The service guy was very helpful in finding the part that I need for car. I need for car. More

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