Pat Hickey

Extremely frustrated with this dealership, got a Ford F150 from them. The day that I bought it, the vehicle went straight to service because there was a nail in the tire not a big deal. Less than one wee F150 from them. The day that I bought it, the vehicle went straight to service because there was a nail in the tire not a big deal. Less than one week after having it needed to come back to service I got the vehicle back and it is now back into service for rear end problems. I’ve had this truck for less than a month and it’s been service longer than I have had it. These issues should have been fixed prior to selling this vehicle. You guys need to do the right thing I need to take this vehicle back or get me in a different truck. This is unacceptable from a dealership/company. Nor is it fair I get stuck with a truck with a bunch of issues. More

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Bad to horrible experiences with service. I should have never given them as many chances. Zero accountability from the service writer, the service Manager or the owner/GM Pat Hickey. More tha I should have never given them as many chances. Zero accountability from the service writer, the service Manager or the owner/GM Pat Hickey. More than 2 months later there has been zero attempt to correct their mistakes other than surface level apologies and a promise to look into it...2 months later still no resolution. More

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Consistent in Service Delivery. Had problem with Parts dept that I do not consider resolved. Had problem with Parts dept that I do not consider resolved. More

by FRED.WENGRZYNEK Verified Customer Verified Customer

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Once the sale was completed I couldn’t get anyone to answer questions, provide proof of certified used car, certified warranty and manufacturer warranty remaining. Also charged for LoJack, Zaktek, and answer questions, provide proof of certified used car, certified warranty and manufacturer warranty remaining. Also charged for LoJack, Zaktek, and unknown service contract. Still no one will provide explanation. I think I’ve spoken with a minimum of 6 managers. More

by ggoldb Verified Customer Verified Customer

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Great service and good customer service and good people too and my sales man Michael has been very helpful and nice too and my sales man Michael has been very helpful and nice More

by stevenmjoyce594 Verified Customer Verified Customer

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Our experience was very great and fast! John helped us figure out a problem we needed solved and was very attentive. Great service John helped us figure out a problem we needed solved and was very attentive. Great service More

by Mortiz9172 Verified Customer Verified Customer

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Peoria Ford is the best dealership in the valley. Pat Hickey and his crew can never do wrong! Pat Hickey and his crew can never do wrong! More

by TANNER PIKE Verified Customer Verified Customer

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My technician Ben was great! Very professional as well as punctual. My service was completed in 20 minutes and with the convenience of being at my own home 🏡. It doesn't get mu Very professional as well as punctual. My service was completed in 20 minutes and with the convenience of being at my own home 🏡. It doesn't get much better than this kind of excellent service. More

by ANGEL ARCY DAUDET Verified Customer Verified Customer

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Jorge was very informative and mindful of my time. I recommend him to everyone and will always come to him. I recommend him to everyone and will always come to him. More

by Blake Verified Customer Verified Customer

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Steve was great Very cordial and professional I would recommend him and Peoria Ford All the staff did a great job recommend him and Peoria Ford All the staff did a great job More

by CHRIS.ENGLAND07 Verified Customer Verified Customer

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