Pam Koglman | Page 33

NEVER AGAIN!!!!!!!!!!!!! I went here because they had the truck I was interested in on the lot, in fact it was in the showroom. I made an appointment for 3pm and I arrived at I went here because they had the truck I was interested in on the lot, in fact it was in the showroom. I made an appointment for 3pm and I arrived at 3:05pm. Even though I had an appointment, I had financing, and the only thing to do was negotiate a price, I didn't leave the dealership until almost 9pm. Then, by the time the truck was done in prep and I was taking delivery, it became clear that none of the steering wheel controls worked. This of course meant that I had to bring the truck back and that led to bringing it back again because the module was no good and one needed to be ordered. In addition, part of my sales deal was that I was to be extended a 10% discount on an accessory purchase. However, I was never extended that 10% and I came to learn from the parts guys while waiting for service to be completed that anyone who buys a vehicle automatically gets a 10% discount, which meant I was totally deceived. Then, I was contacted by my sales lady and she told me that I was being sent a gas card for all of my inconvenience. At that point, I asked how I can shut off (permanently) the auto start/stop feature which I never knew about or was told about. Her first response was to copy the owners manual and send it to me, which was the exact opposite of what I requested. Well, after two weeks of waiting, I let it be known that I did not get the gas card and I was not given the information that I asked for, which finally pushed me to say that I was not happy and will not ever buy from Ganley or this sales lady again. Apparently, this must've lowered the service level even further because it's been almost 3 months and I still have not received the gas card (I assume I never will), and the only info on the auto start/stop that I was given was "I can only tell you what the mfg allows us to as a dealership". Thus, I'm stuck with this stupid and annoying auto start/stop which I didn't even know was on the truck. Bottom line....out of all the vehicle that I have bought over the years, I've never had such a bad experience. Unfortunately, I still have to go to this place because I bought the service package, but so far the service dept has been pretty good. I truly hope nobody else has to experience this type of garbage. As for me, this was enough to convince me to never buy here again. Last, I assume the dealership will read this and may consider contacting me. I would advise against it. You will not like the response that you will get from me. More

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New car We have been working with Ganley to upfit a car we own or purchase a new one for my husband who had a massive stroke three years ago and just got his We have been working with Ganley to upfit a car we own or purchase a new one for my husband who had a massive stroke three years ago and just got his driving privileges restored. The dealership has been wonderful to work with. We are so excited to have my husband driving again and Ganley made the car piece easy for us. More

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Pam is awesome!! For my first brand new car purchase I expected nervousness and pain. Pam upon reception made this process so easy, I cant believe it happened so fast. For my first brand new car purchase I expected nervousness and pain. Pam upon reception made this process so easy, I cant believe it happened so fast. She made my wife, Heather, and I so comfortable and I will refer her to everyone I know in the hunt for a vehicle. I picked Ganley Ford West because the location but in the future it will be because of Pam and the service I received from the team. Thank you -Dan More

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Great experiance They made me feel comfortable almost instantly. So helpful. I was unsure about buying a new car. They walked me through the process. It became easy They made me feel comfortable almost instantly. So helpful. I was unsure about buying a new car. They walked me through the process. It became easy and worry free. More

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No title Nothing to add other than the above. This isn't my first rodeo; I've purchased there new Ford Taurus cars in 2000, 2004, 2008, 2010, 2011, 2012, 2013 Nothing to add other than the above. This isn't my first rodeo; I've purchased there new Ford Taurus cars in 2000, 2004, 2008, 2010, 2011, 2012, 2013, 2014, and now 2015. More

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pam was very good and personable and attentive too what I was looking for and needed but wasn't pressured too buy or lease I had a 2013 and didn't need too trade or lease but after all the checking and w I was looking for and needed but wasn't pressured too buy or lease I had a 2013 and didn't need too trade or lease but after all the checking and work effort put in and the results that was made I decided too try a lease for the first time in my life --even those I might of been able too use a ford plan the deal was good enough too try the lease.. I thank you for your time and effort put in for this deal appreciate the effort and help also put forth too see if my sister was able too do something but under the circumstance and cost involved too her we were unable too help too much owed on a older vehicles with too many miles (and also thank you roger ) Thanks again and in closing I do like the ford Edge(2014) ever since my youngest daughter shown them too me, roomy(frt and back) and my seats all the way back and tilted handles nice back-up camera is great More

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Pam and the Ganley Ford West Sales Team worked with me to find just the car I was looking for and at a price that met the competition. this was an unplanned purchase due to an auto accident and Pam went out find just the car I was looking for and at a price that met the competition. this was an unplanned purchase due to an auto accident and Pam went out of her way to help me obtain a replacement at a right price!! My original car was purchased at Ganley Ford West and this experience was the best so far! And with over 35 years of car buying behind me, that speaks volumes. Keep up the good work and THANKS!!! More

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Ganley West is a family dealership from us, and it's nice to stay in the Ford family. I've had a lot of success with the garage as well. Will definitely come back to Ganley West for future cars. nice to stay in the Ford family. I've had a lot of success with the garage as well. Will definitely come back to Ganley West for future cars. More

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