Owen Long
Owen Long at W&L Subaru

Owen Long | Page 6

Service Advisor

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.8
321 Reviews
4.8

321 Reviews

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321 Reviews of Owen Long

September 18, 2025

Dealership Rating
Employee Rating

They are big on promises, short on delivery. Installing a battery $490.00 isn't high. It is highway robbery. More

by kchep331
Recommend Dealer
No

Other Employees Tagged: Owen Long

Sep 19, 2025

W&L Subaru responded

Thank you for the feedback. We will definitely take your thoughts on the battery pricing into consideration as we evaluate our pricing structures to stay competitive in this marketplace. Thank you again, and have a great day.

September 18, 2025

Dealership Rating
Employee Rating

Almost pleasant, helpful and professional. The staff, in all departments, are exceptional! Every single time More

by abower0
Recommend Dealer
Yes

Other Employees Tagged: Owen Long

Sep 19, 2025

W&L Subaru responded

Thank you so much for the 5-star rating!

September 18, 2025

Dealership Rating
Employee Rating

Everyone was extremely helpful and professional. The process went quite smoothly. W&L's customer service is top notch! More

by gm.neese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2025

W&L Subaru responded

Thank you for the 5-star ratings!

September 17, 2025

Dealership Rating
Employee Rating

Everyone was kind and patient with me. They answered all my questions. They were honest about their work. The video of the inspection was fantastic More

by tammygolazeski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 18, 2025

W&L Subaru responded

We are delighted to hear of your excellent experience in service! Thanks you so much for sharing your feedback!

September 17, 2025

Dealership Rating
Employee Rating

My 3rd poor visit to W&L. I’m done. I will not be returning or recommending. They don’t listen or communicate effectively, they didn’t fix the problem came in for and didn’t k More

by Gaiagreenjewelry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 18, 2025

W&L Subaru responded

Thank you for your feedback. We apologize if there were any communications issues on our end. We take your feedback seriously and will look into your comments to see where we can improve.. Thanks again and have a great day.

September 16, 2025

Dealership Rating
Employee Rating

Very unpleasant experience. The whole service department was disappointing. Honesty and professionalism are very important to me More

by winginmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 18, 2025

W&L Subaru responded

Thank you for sharing your feedback. We are sorry to hear that your last visit was disappointing. We couldn't agree more that professionalism and honesty are key, and we will definitely look into what happened to make improvements going forward. Thanks again and have a great day.

Sep 20, 2025

winginmom responded

Thank you letting me know you are taking my concerns seriously. If you need more information you can contact me at 570-435-0170.

September 16, 2025

Dealership Rating
Employee Rating

Friendly,courteous and professional every time we have service. The mechanic showed ull everything that was done,and the service rep was helpful. Can't imagine a more pleasant experience. More

by dubil3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 18, 2025

W&L Subaru responded

Thank you so much for the 5-star ratings!

September 14, 2025

Dealership Rating
Employee Rating

Excellent customer service . l really appreciate the service that picked my car up and provided a loaner car.. he was very courteous/professional. More

by deekin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 16, 2025

W&L Subaru responded

Thank you so much! We're delighted that you enjoyed the free loaner and the free customer service valet program!

September 10, 2025

Dealership Rating
Employee Rating

Owen was a very polite service rep . Great attitude and explained everything that was needed with my car. More

by sherbill
Workmanship
Service Communication
Recommend Dealer
Yes
Sep 11, 2025

W&L Subaru responded

We appreciate your feedback! Thank you so much!

September 02, 2025

Dealership Rating
Employee Rating

I drive further to this dealer because of how Alex C. & Owen & Tony treat me as a customer. They are worth the drive. The service is top notch & they have more than one waiting room, one waiting room wi More

by kmsabins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Capolupo, Keayon Williams, Pete Picciurro , Tony Barrenechea

Sep 02, 2025

W&L Subaru responded

Thank you so much for making the trip to our dealership! We are delighted that you enjoy our quiet lounge! See you next time!

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