Owen Long
Owen Long at W&L Subaru

Owen Long | Page 3

Service Advisor

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.8
320 Reviews
4.8

320 Reviews

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320 Reviews of Owen Long

January 16, 2026

Dealership Rating
Employee Rating

Prompt service . scheduled job done in a short time. The staff was courteous an answered my questions with knowledge. More

by Bigmamma75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck

Jan 17, 2026

W&L Subaru responded

Thank you so much for sharing your thoughts online!

January 12, 2026

Dealership Rating
Employee Rating

Efficient and accommodating I feel like they are always happy to answer my questions and aren't pushy. More

by sjmx2
Recommend Dealer
Yes

Other Employees Tagged: Owen Long

Jan 14, 2026

W&L Subaru responded

Thank you for reviewing your experience in our service department!

January 08, 2026

Dealership Rating
Employee Rating

My experience with the dealership was excellent. The staff was friendly, knowledgeable, and never pushy. The process was smooth from start to finish, and I’m very happy with my purchase. More

by Ulyssesmercado3
Recommend Dealer
Yes

Other Employees Tagged: Owen Long

Jan 09, 2026

W&L Subaru responded

Thank you so much for your business! Have a great day!

January 08, 2026

Dealership Rating
Employee Rating

Very accommodating and professional Was very satisfied with the purchase of my new 2026 forester wilderness More

by dannyneyhard
Recommend Dealer
Yes

Other Employees Tagged: Owen Long

Jan 09, 2026

W&L Subaru responded

Thank you so much for your 5-star review!

January 04, 2026

Dealership Rating
Employee Rating

Service department is excellent. Sales not a good experience. New young salesman. Needs more training. More

by kash15ski
Recommend Dealer
No

Other Employees Tagged: Owen Long

Jan 05, 2026

W&L Subaru responded

Thank you for your feedback. We’re truly sorry that your interaction with our sales team fell short. Your comments are important to us, and we will be reviewing this situation directly with the salesperson involved to ensure proper coaching and improvement. Thanks again for sharing your thoughts and have a great day.

January 02, 2026

Dealership Rating
Employee Rating

Very polite and straightforward. Owen was there for any questions I had. I have never been disappointed when dealing with Wand L! More

by stepheng101
Recommend Dealer
Yes

Other Employees Tagged: Owen Long

Jan 05, 2026

W&L Subaru responded

Thank you so much for sharing your thoughts online! Have a great day!

January 01, 2026

Dealership Rating
Employee Rating

I like that. They came and got my car and they brought it back. They called and left me know different stuff More

by cardot
Recommend Dealer
Yes

Other Employees Tagged: Owen Long

Jan 05, 2026

W&L Subaru responded

Thank you for reviewing your service experience!

December 28, 2025

Dealership Rating
Employee Rating

I think W&L Subaru goes above and beyond in their service to their clients! They are always polite and courteous- have never run into anyone there that didn’t have a friendly. The service agents always expl More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keayon Williams , Becky- not sure of others

Dec 29, 2025

W&L Subaru responded

Thank you for taking the time to review your experiences with our dealership! If you need anything at all just let us know!

December 26, 2025

Dealership Rating
Employee Rating

Matt listened carefully to my service request. The process was smooth. W&L Subaru always provides top notch service, and the people there treat you like family. More

by Bill &Judy G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Matt Gilbert , Adam has always taken extra care of my 2019 Outback. Whether he does the actual work or supervises, the work comes out excellent.

Dec 29, 2025

W&L Subaru responded

Thanks so much for your review!

December 22, 2025

Dealership Rating
Employee Rating

I had the car at the shop 3 times for problems with the console. The technician didn't test his work so the problems continue. I have no idea when the screen is going to change and what it will display nex More

by Jmacmillen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chad Koch

Dec 23, 2025

W&L Subaru responded

Thank you for sharing your feedback. We know how frustrating it is to deal with an issue that continues after multiple visits, and we’re sorry you’ve had that experience. We’re committed to getting this resolved for you. When you have a moment, please contact us at 570.473.3432 so we can go over the next steps together. Thanks again, and have a great day.

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