Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Owen Long
Owen Long at W&L Subaru
Refer Me

Owen Long

Service Advisor

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

Contact Me
4.8
204 Reviews
4.8

204 Reviews

Write a Review

204 Reviews of Owen Long

February 15, 2025

Dealership Rating
Employee Rating

Great service & Tony is always so helpful In answering any questions that I have. Thanks Tony! More

by nancymcbride1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Tony Barrenechea, Keayon Williams

Report | Print

February 13, 2025

Dealership Rating
Employee Rating

Very pleased with the sevice at W&L as well as all employees we had contact with...Keep up the great professional work. !! More

by mzarick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: did not get the names of folks that actually worked on car, but no issues or complaints.

Report | Print
Feb 14, 2025

W&L Subaru responded

Thank you so much! We are thrilled that you enjoyed your experience in our service department!

February 05, 2025

Dealership Rating
Employee Rating

Your service is exceptional Pete went above and beyond fir me. And so sid the employee that delivered my license to me. You guys are great. THANK YOU 😊 More

by sharonpeifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Tony Barrenechea, Keayon Williams , Gavin Faust

Report | Print
Feb 06, 2025

W&L Subaru responded

Thanks for the review! We're very pleased you had such a great experience with Pete in service!

February 04, 2025

Dealership Rating
Employee Rating

Owen was great. As was my mechanic Dustin both displayed top tier customer service and care. More

by J.ruiz5709
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dustin Bollinger

Report | Print
Feb 05, 2025

W&L Subaru responded

Thank you so much for the review!

February 03, 2025

Dealership Rating
Employee Rating

Been going through dealerships for over 35 years. Never had this much dedication to customers. Would recommend anyone to deal with W&L Subaru just for the experience! Top Notch ⭐️ More

by STEPHANIETHOMAS945
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Meghan Balum, Gregg Bassett, Andy Long, Scott Mertz, Cliff Clymer, Roy Beck, Tony Barrenechea, Keayon Williams

Report | Print
Feb 04, 2025

W&L Subaru responded

Thank you so much for taking the time to share your thoughts online! It was our pleasure helping you! If you need anything at all just let us know!

January 31, 2025

Dealership Rating
Employee Rating

Work started at appointed time, good communication about work in progress, Owen handled details in a professional and timely manner. More

by pabunker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 31, 2025

W&L Subaru responded

Thank you for the 5-star ratings! If you need anything at all, just let us know!

January 29, 2025

Dealership Rating
Employee Rating

Staff is very friendly. Waiting area is very clean and comfortable. They keep you up to date on what services are due to be performed, More

by glsmms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 29, 2025

W&L Subaru responded

Thank you for the 5-star ratings! Have a great day!

January 19, 2025

Dealership Rating
Employee Rating

Would be nice if they would take care of an on going problem and brush it under the carpet! More

by bwheimbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Jan 21, 2025

W&L Subaru responded

Thank you for the feedback. We sympathize with your concerns. For more information on the details of your recent visit, including explanations of why we were unable to take care of your issue, please give us a call at 570.473.3432. We'll be happy to help. [Note: the service department does not see replies to these messages on Dealerrater.]

January 15, 2025

Dealership Rating
Employee Rating

Brand new car with multiple issues. Has been at the service center multiple times for 2 weeks at a time. Communication was not great with service advisor. Appreciate loaner car More

by mdauberman
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Tony Barrenechea, Dan Bennick Jr.

Report | Print
Jan 15, 2025

W&L Subaru responded

Thank you for the feedback. We sympathize with your frustration and we are sorry your new car has had these issues. Excellent communication is something we strive for, and we apologize if we missed the mark with your service visits. We appreciate your patience, and if there is anything else we can do for you just let us know. Thanks again, and have a great day.

January 11, 2025

Dealership Rating
Employee Rating

This is my second time working with Owen Long. He is definitely an asset to your company. He is very pleasant to talk to and seems to truly care about the customers. More

by kws50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 13, 2025

W&L Subaru responded

Thanks for your feedback!

1
2
...
21

Dealership Inventory (610 Vehicles)

used 2022 Mazda CX-5 car, priced at $27,653
2022 Mazda CX-5
used
Eternal Blue Mica exterior
Automatic
All-wheel Drive
$27,653
View Details
used 2021 Subaru Crosstrek car, priced at $27,891
2021 Subaru Crosstrek
used
Crystal Black Silica exterior
CVT
All-wheel Drive
$27,891
View Details
used 2023 Ford Bronco car, priced at $50,893
2023 Ford Bronco
used
Cactus Green / Gray exterior
Four-wheel Drive
$50,893
View Details
used 2022 Subaru Outback car, priced at $25,963
2022 Subaru Outback
used
Ice Silver Metallic exterior
CVT
All-wheel Drive
$25,963
View Details
new 2025 Subaru Forester car, priced at $29,735
2025 Subaru Forester
new
Crystal White Pearl exterior
CVT
All-wheel Drive
$29,735
View Details
used 2023 Subaru Outback car, priced at $32,991
2023 Subaru Outback
used
Crystal White Pearl exterior
CVT
All-wheel Drive
$32,991
View Details
View All Inventory