Owen Long
Owen Long at W&L Subaru
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Owen Long

Service Advisor

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.8
213 Reviews
4.8

213 Reviews

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213 Reviews of Owen Long

March 05, 2025

Dealership Rating
Employee Rating

This is our 3rd vehicle from W&L and won’t be our last! Everyone from sales to finance and service are wonderful! More

by stephj918
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 06, 2025

W&L Subaru responded

Thank you so much for the repeat business!

March 02, 2025

Dealership Rating
Employee Rating

Awesome ! Very pleased with the overall service experience. I was in and out in 45 minutes. Thank you ! More

by chadmitch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christian Perles

Mar 03, 2025

W&L Subaru responded

Thank you for your review!

March 02, 2025

Dealership Rating
Employee Rating

Excellent service department the best I’ve ever been to. Everyone was so helpful. I would recommend them to everyone. More

by 49-klutzes-vacuum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2025

W&L Subaru responded

Thank you so much for the 5-star ratings!

March 02, 2025

Dealership Rating
Employee Rating

I had an unexpected problem with my car - I called W & L and spoke with Owen. He had me bring the car in, set me up with a loaner car and was out of the dealership in 5 minutes. Communication was great th More

by amg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck

Mar 03, 2025

W&L Subaru responded

It was our pleasure helping with you vehicle's issue! Thank you for sharing your feedback!

February 27, 2025

Dealership Rating
Employee Rating

Everyone I dealt with in your service department was very professional. I was given a loaner car so the time issue was not a factor. My car seems to be working fine now. If it wasn't for the distance I would More

by clif_g1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Mar 03, 2025

W&L Subaru responded

Thank you for the kind words! We are delighted that you enjoyed our free service loaner car program!

February 22, 2025

Dealership Rating
Employee Rating

Fantastic dealership and very nice people to work with and and very nice and clean place to go to very accommodating people and place!! More

by bm8561
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Mertz

Feb 24, 2025

W&L Subaru responded

Thanks so much for sharing your feedback!

February 22, 2025

Dealership Rating
Employee Rating

The service was quick and very easy. I really like the video they sent me showing me The underside of my vehicle. In the video they also told me what my tire brake readings were. They to More

by vaughn_j_kleese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 24, 2025

W&L Subaru responded

Thanks so much for taking the time to review your experience in our service department! It was our pleasure helping you!

February 19, 2025

Dealership Rating
Employee Rating

W and L is by far the best car dealer we have ever dealt with. More

by mtasc770
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keayon Williams

Feb 19, 2025

W&L Subaru responded

Thank you so much for your review! If you need anything at all just let us know!

February 18, 2025

Dealership Rating
Employee Rating

Our scheduled maintenance went smooth. Owen kept us informed throughout the process. The dealership was clean and comfortable. More

by tonyk10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2025

W&L Subaru responded

Thanks so much for the 5-star review!

February 15, 2025

Dealership Rating
Employee Rating

Great service & Tony is always so helpful In answering any questions that I have. Thanks Tony! More

by nancymcbride1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 17, 2025

W&L Subaru responded

Thank you for the feedback! We're pleased you had such a great experience!

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