Owen Long
Owen Long at W&L Subaru
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Owen Long

Service Advisor

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.8
228 Reviews
4.8

228 Reviews

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228 Reviews of Owen Long

March 29, 2025

Dealership Rating
Employee Rating

This was my first service after buying my new car. I was very pleased, I didn't realize it was included until Owen explained it when I dropped it off. He followed up with a call the next day to let me More

by kathycon06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 29, 2025

W&L Subaru responded

Thanks so much for taking the time to review your experience with our service department! Have a great day!

March 29, 2025

Dealership Rating
Employee Rating

The tech was great, thorough, friendly, and knowledgeable. I greatly appreciated the video summary of the quick inspection of my car. The wrong car was delivered back to my home but it was quic More

by Hoffman236
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 31, 2025

W&L Subaru responded

Thank you for the review! And thank you for your patience and understanding about the mixup!

March 28, 2025

Dealership Rating
Employee Rating

Amazing experience. Everyone was pleasant and helpful. Service completed in a timely manner. Exceeded my expectations!!! More

by SLSTAVINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Becky Kline

Mar 28, 2025

W&L Subaru responded

Thank you so much for the review! Have a great day!

March 28, 2025

Dealership Rating
Employee Rating

This dealership is Outstanding in the way they do business. Thank you for such an easy, pleasure transaction. Keep up the great work. More

by dennis.reber
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kyle Bennar, Dan Bennick Jr.

Mar 28, 2025

W&L Subaru responded

Thank you so much for sharing your experience online!

March 27, 2025

Dealership Rating
Employee Rating

Owen was helpful in setting up our Starlink connection. There was a problem requiring us to bring the vehicle in. Owen promptly addressed the issue and we were on our way. More

by joytel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Barrenechea, Colby Coxe

Mar 28, 2025

W&L Subaru responded

It was our pleasure helping you with your Starlink! Thanks for posting, and have a great day!

March 26, 2025

Dealership Rating
Employee Rating

I always receive quick and excellent service . .. I love how they always answer all of my questions and concerns More

by lhassell2
Recommend Dealer
Yes

Other Employees Tagged: Owen Long

Mar 26, 2025

W&L Subaru responded

Thanks so much for the review!

March 26, 2025

Dealership Rating
Employee Rating

Great service love that they come get my vehicle at GEISINGER and deliver it when finished. Thanks to Roy beck for receiving my texts in the morning where I park More

by treic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2025

W&L Subaru responded

Thanks so much for the review! We're delighted you enjoy our free customer pickup-and-delivery valet for service!

March 23, 2025

Dealership Rating
Employee Rating

Friendly employees. My car was taken in for service on time. Comfortable waiting area. There was no charge for inspection. I appreciated the car being washed. More

by lgbaysore
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2025

W&L Subaru responded

Thank you for the review! We're glad you enjoyed the free automatic car wash!

March 22, 2025

Dealership Rating
Employee Rating

Like that they wash my car after service. Don't like that you have to make an appointment to have an oil change and tire rotation. No express service. More

by Ruth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2025

W&L Subaru responded

Thank you for the review Ruth, and have a great day.

March 22, 2025

Dealership Rating
Employee Rating

The dealership has been wonderful from purchasing the vehicle to servicing the vehicle. They keep you informed every step of the way and take their time answering all my questions. More

by dwheeler2211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2025

W&L Subaru responded

Thanks so much for the 5-star ratings! If you need anything at all just let us know!

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