Owen Long
Owen Long at W&L Subaru
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Owen Long

Service Advisor

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.8
185 Reviews
4.8

185 Reviews

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185 Reviews of Owen Long

November 16, 2024

Dealership Rating
Employee Rating

Convenient, clean, have a lot of cars to choose from and very helpful, friendly staff. More

by joekan84
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andy Long

Nov 18, 2024

W&L Subaru responded

Thanks for your review!

November 16, 2024

Dealership Rating
Employee Rating

Everyone has been so helpful. I would rate this dealership second to none .We appreciate the awesome service we received. More

by COWGIRL4EVA16
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Nov 18, 2024

W&L Subaru responded

Thanks so much for the review!

November 15, 2024

Dealership Rating
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The team did an excellent job. I needed new tires and an alignment due to a flat tire. They took care of me and gave me a loaner overnight since it was near the end of the day. More

by ilhoward
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Roy Beck , Pete Piccurio, and another man who managed my service but I can’t remember his name.

Nov 18, 2024

W&L Subaru responded

Thank you for the review! We're glad you enjoyed the free service loaner!

November 08, 2024

Dealership Rating
Employee Rating

thanks Roy and Owen for their great help to service my Subaru Forester 2017. They went above and beyond, their professionalism and attention to detail were truly impressive. It’s clear that they take prid More

by Bing
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Roy Beck

Nov 08, 2024

W&L Subaru responded

Thank you so much for the 5-star ratings! Have a great day!

November 02, 2024

Dealership Rating
Employee Rating

Part ordered but not delivered. Not notified causing unnecessary 40 minute drive to W&L. Upon completion of work on rescheduled date, hood not completely closed and required stoppin More

by bodnerbmd
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Nov 04, 2024

W&L Subaru responded

Thank you for the feedback. You are right, it sounds like we could have done better here. We apologize for the lack of communication you experienced. We will do our best to use your comments here as a coaching tool to make improvements where necessary. Thanks again and have a great day.

October 27, 2024

Dealership Rating
Employee Rating

Good job got it done in a good time frame so far so good will keep going back More

by mikekristy12
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 28, 2024

W&L Subaru responded

Thank you for your review!

October 24, 2024

Dealership Rating
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Excellent service. Very friendly and able to get my car done quickly. Highly recommend them More

by cmcillwain
Service Price Transparency
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Recommend Dealer
Yes
Oct 24, 2024

W&L Subaru responded

We appreciate the feedback!

October 24, 2024

Dealership Rating
Employee Rating

Very courteous and knowledgeable Based on my experience I would recommend W&L service department to friends More

by dengel1053
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Workmanship
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Recommend Dealer
Yes
Oct 24, 2024

W&L Subaru responded

Thank you for the 5-star ratings!

October 19, 2024

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Employee Rating

The staff was very knowledgeable, helpful and friendly. I went in for annual swevice and left with a new car. More

by drd44
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Becky Kline, Bailey Kester

Oct 21, 2024

W&L Subaru responded

Thanks for the feedback!

October 18, 2024

Dealership Rating
Employee Rating

W and L was Clean. The people ,kept me informed about problems with my vehicle. They were efficient and courteous , More

by lasnyder
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 21, 2024

W&L Subaru responded

Thanks so much for your review and ratings!

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