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Owen Long
Owen Long at W&L Subaru
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Owen Long

Service Advisor

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.8
206 Reviews
4.8

206 Reviews

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206 Reviews of Owen Long

February 19, 2025

Dealership Rating
Employee Rating

W and L is by far the best car dealer we have ever dealt with. More

by mtasc770
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keayon Williams

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Feb 19, 2025

W&L Subaru responded

Thank you so much for your review! If you need anything at all just let us know!

February 18, 2025

Dealership Rating
Employee Rating

Our scheduled maintenance went smooth. Owen kept us informed throughout the process. The dealership was clean and comfortable. More

by tonyk10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 19, 2025

W&L Subaru responded

Thanks so much for the 5-star review!

February 15, 2025

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Employee Rating

Great service & Tony is always so helpful In answering any questions that I have. Thanks Tony! More

by nancymcbride1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Tony Barrenechea, Keayon Williams

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Feb 17, 2025

W&L Subaru responded

Thank you for the feedback! We're pleased you had such a great experience!

February 13, 2025

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Employee Rating

Very pleased with the sevice at W&L as well as all employees we had contact with...Keep up the great professional work. !! More

by mzarick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: did not get the names of folks that actually worked on car, but no issues or complaints.

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Feb 14, 2025

W&L Subaru responded

Thank you so much! We are thrilled that you enjoyed your experience in our service department!

February 05, 2025

Dealership Rating
Employee Rating

Your service is exceptional Pete went above and beyond fir me. And so sid the employee that delivered my license to me. You guys are great. THANK YOU 😊 More

by sharonpeifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Tony Barrenechea, Keayon Williams , Gavin Faust

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Feb 06, 2025

W&L Subaru responded

Thanks for the review! We're very pleased you had such a great experience with Pete in service!

February 04, 2025

Dealership Rating
Employee Rating

Owen was great. As was my mechanic Dustin both displayed top tier customer service and care. More

by J.ruiz5709
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dustin Bollinger

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Feb 05, 2025

W&L Subaru responded

Thank you so much for the review!

February 03, 2025

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Employee Rating

Been going through dealerships for over 35 years. Never had this much dedication to customers. Would recommend anyone to deal with W&L Subaru just for the experience! Top Notch ⭐️ More

by STEPHANIETHOMAS945
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gregg Bassett, Andy Long, Scott Mertz, Cliff Clymer, Roy Beck, Tony Barrenechea, Keayon Williams , Meghan Balum

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Feb 04, 2025

W&L Subaru responded

Thank you so much for taking the time to share your thoughts online! It was our pleasure helping you! If you need anything at all just let us know!

January 31, 2025

Dealership Rating
Employee Rating

Work started at appointed time, good communication about work in progress, Owen handled details in a professional and timely manner. More

by pabunker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 31, 2025

W&L Subaru responded

Thank you for the 5-star ratings! If you need anything at all, just let us know!

January 29, 2025

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Employee Rating

Staff is very friendly. Waiting area is very clean and comfortable. They keep you up to date on what services are due to be performed, More

by glsmms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 29, 2025

W&L Subaru responded

Thank you for the 5-star ratings! Have a great day!

January 19, 2025

Dealership Rating
Employee Rating

Would be nice if they would take care of an on going problem and brush it under the carpet! More

by bwheimbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 21, 2025

W&L Subaru responded

Thank you for the feedback. We sympathize with your concerns. For more information on the details of your recent visit, including explanations of why we were unable to take care of your issue, please give us a call at 570.473.3432. We'll be happy to help. [Note: the service department does not see replies to these messages on Dealerrater.]

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