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Otto Sandoval-Carpio
Otto Sandoval-Carpio at Lithia Hyundai of Reno
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Otto Sandoval-Carpio

Detailer

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.7
25 Reviews
4.7

25 Reviews

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25 Reviews of Otto Sandoval-Carpio

December 18, 2024

Dealership Rating
Employee Rating

Lithia Hyundai of reno the best dealer in Reno. But I don't like service center not qualified for maintenance , I schedule oil change and an air filter change, but technician did not do anything at More

by DANNYMN75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lance Smith, Cuong Ngo, Donald Ostrom, Hai Ngo, Chantel Hughes, Bryan Mazariegos, Trisha Stone

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November 05, 2024

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Employee Rating

last oil change too over 2 hrs and there was the smell of burning oil for a while after as if someone had spilled some on the exhaust system. More

by KIM71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 07, 2024

Lithia Hyundai of Reno responded

Kim, A normal oil change with Multi-Point inspection will take anywhere between 60-90 minutes, but it shouldn't take over two hours... Please accept our humble apology for any inconvenience we may have caused you, and thank you for bringing this to our attention so that we may avoid this happening again. We value our customers above all, and my goal is to keep our business relationship strong. If you give me a call at 775-682-3352 I'll be happy to take care of the spilled oil on the exhaust system. Sincerely, Scott Robertt Customer Relations Manager Lithia Hyundai of Reno 775-682-3352 SRobert@Lithia.com

October 10, 2024

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Employee Rating

Very efficient and helpful staff. They are quick and communicative about all aspects of the service. More

by JWORD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Donald Ostrom, Everett Clunie, Hai Ngo, Chantel Hughes, Bryan Mazariegos, Trisha Stone

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Oct 10, 2024

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno. We are happy to see that you enjoyed our helpful staff. Stop by and see us again soon.

June 17, 2024

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Employee Rating

Fantastic service this time around. Car got fixed under warranty and got a loaner while I waited. Thanks guys! More

by bennie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Donald Ostrom, Everett Clunie, Hai Ngo, Chantel Hughes, Bryan Mazariegos, Trisha Stone , Matt

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Jun 18, 2024

Lithia Hyundai of Reno responded

Bennie, we're glad to hear you had a great experience with our service team at Lithia Hyundai of Reno. Thanks for the review!

June 06, 2024

Dealership Rating
Employee Rating

Lance and the rest of the team are always very helpful and keep my service on track. Great team More

by 279JBUNCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Donald Ostrom, Everett Clunie, Hai Ngo, Bryan Mazariegos, Drea McGiffin , Matt Franceschini, Jeremy Olsen

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Jun 06, 2024

Lithia Hyundai of Reno responded

Thank you for the review! We appreciate your support. We will be sure to pass along your kudos to Lance and the Lithia Hyundai of Reno team. Until next time, safe travels!

December 16, 2023

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Employee Rating

Lance is the best. Super knowledgeable and super friendly. I highly recommend him for all of your service needs More

by TYLERXMR4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Clunie, Anthony Mazzone, Lance Smith, Donald Ostrom, Everett Clunie , Jeremy Olsen

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Dec 18, 2023

Lithia Hyundai of Reno responded

We're glad to know that Lance provided you with top-notch service at Lithia Hyundai of Reno! We appreciate your recommendation and look forward to serving any future needs.

July 27, 2023

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Employee Rating

I TITUS, I Want to thank you for your help got me a car, now I can anywhere, may God bless you all. More

by TITUSTHOMAS592
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cuong Ngo, Donald Ostrom, Everett Clunie, Hai Ngo, Chantel Hughes, Bryan Mazariegos, Drea McGiffin , Matt Franceschini, Jeremy Olsen

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Jul 27, 2023

Lithia Hyundai of Reno responded

Thank you, Titus! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Hyundai of Reno, we look forward to having you as one of our valued customers for many more years to come!

June 19, 2023

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Employee Rating

Ryan Newton is a stand up guy. No BS and will always try and get you the best deal possible. Very easy to work with and would recommend to anyone looking for an honest man in a dis More

by JR 13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Iris Flores-Garcia, Kim Murillo, Gaby Temprano , Matt Ashton, Hannah Choquette, Maegan Minetto, Bryan Ogg, Jeremy Olsen, Ryan Newton

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Jun 19, 2023

Lithia Hyundai of Reno responded

We're thrilled to hear about your great experience with Ryan! Our team is proud to offer an open and honest car-buying process for our valued customers. Thanks for stopping by!

April 14, 2023

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Employee Rating

Out standing and very communicative. The job gets done and I never have any issues More

by PAYDONC314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Donald Ostrom, Everett Clunie, Hai Ngo, Bryan Mazariegos , Matt Franceschini, Jeremy Olsen

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Apr 18, 2023

Lithia Hyundai of Reno responded

That's what we like to hear! Thanks for the five-star review and being a valued customer at Lithia Hyundai of Reno!

April 14, 2023

Dealership Rating
Employee Rating

Out standing and very communicative. The job gets done and I never have any issues More

by PAYDONC314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Donald Ostrom, Everett Clunie, Hai Ngo, Bryan Mazariegos , Matt Franceschini, Jeremy Olsen

Report | Print
Apr 18, 2023

Lithia Hyundai of Reno responded

That's what we like to hear! Thanks for the five-star review and being a valued customer at Lithia Hyundai of Reno!

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