Osmary Morales
Osmary Morales at Mercedes-Benz of Georgetown
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Osmary Morales

Service Advisor

Mercedes-Benz of Georgetown

7401 S Interstate 35
Georgetown, TX 78626

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4.7
27 Reviews

Dealership Experience

3 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

4.7

27 Reviews

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27 Reviews of Osmary Morales

October 01, 2024

Dealership Rating
Employee Rating

Brought in my car for service , and they could fix it right. Had to leave my car for more than 4 days, buying an expensive car to not be able to drive it .not Worth it. More

by lopez835
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adam Fontenot

Oct 05, 2024

Mercedes-Benz of Georgetown responded

lopez835, I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered due to the extended wait time, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience Adam Fontenot Service Director afontenot@mbofgeorgetown.com

August 29, 2024

Dealership Rating
Employee Rating

The personalized attn is amazing. Communication is timely and effective so you always know what the status with your vehicle. They helped me with an emergency and did everything possi More

by carmenjkaminer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 31, 2024

Mercedes-Benz of Georgetown responded

Hi, thank you so much for your positive comments about Mercedes-Benz of Georgetown! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 19, 2024

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Employee Rating

Thank you Osmary for taking care of my vehicle. Awesome job! I look forward to continuing working with you when needed More

by Francisco_anzures
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2024

Mercedes-Benz of Georgetown responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Georgetown! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 18, 2024

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Employee Rating

While the waiting area is very nice, I can never get in and out quickly. Always a minimum of a 3 hour wait for the service department. People have busy lives and time is valuable. Let’s streamline the serv More

by trvs567
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 19, 2024

Mercedes-Benz of Georgetown responded

trvs567, Thank you for your feedback. We appreciate you taking the time to share your experience. We’re glad you enjoy our waiting area, but we completely understand your frustration with wait times. Your time is valuable, and we apologize for the inconvenience. We’re actively working to improve our service department's efficiency and transparency around repair costs. We value your business and hope to see you again soon under improved circumstances. Pace Bixler General Manager pbixler@mbofgeorgetown.com

July 16, 2024

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Employee Rating

Osmary, la persona que siempre me ha tocado que me atienda, es muy amable, y educada y sobre todo eficiente, hace su trabajo en tiempo y forma. Dando el plus que hace la diferencia entre un trabajo o More

by ira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 17, 2024

Mercedes-Benz of Georgetown responded

Hola Ira, estamos muy contentos de haberte brindado una experiencia tan positiva! Siempre estaremos encantados de ayudarle si surge algo más. Cuidarse!

June 24, 2024

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Employee Rating

Georgetown Mercedes at its finest! Got home from a B full service and all tires sensor alarming for low tire pressure. Isn't that supposed to be part of the inspection? More

by Alice.Kamae
Recommend Dealer
No
Jun 25, 2024

Mercedes-Benz of Georgetown responded

Alice, I appreciate you notifying me about this matter. I’m sorry to hear about the service you received concerning your tire sensors. I’m committed to making things right and regaining your trust as a valued customer. Could you please get in touch with me? I would like to hear more about this and resolve the issue. Thank you, and I will look forward to hearing from you. Adam Fontenot Service Director afontenot@mbofgeorgetown.com

May 14, 2024

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Wonderful customer service! I always feel like they really care about me and my truck ! More

by dawnelias6
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
May 16, 2024

Mercedes-Benz of Georgetown responded

We're delighted to learn that your experience was wonderful! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 13, 2024

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Employee Rating

The excellent Miss Osmary is attentive to every detail of the car and offers you a discount, making you feel like you are part of the family. The excellent service sends you all the information about what th More

by dejesusanag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 17, 2024

Mercedes-Benz of Georgetown responded

It's fantastic to hear about your excellent experience with Miss Osmary! We're glad that she provided attentive service, offered a discount, and made you feel like part of the family. Our commitment to transparency and communication, including providing detailed information and photos of the work done to your vehicle, is something we take pride in. We look forward to welcoming you back and providing the same level of exceptional service in the future.

May 08, 2024

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Employee Rating

This dealership has been the same every time I go to it. All they do is try to upsell you on your services. They tend to treat you rather rude. Osmary was rather rude. Especially after I said just give me t More

by cj woods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 08, 2024

Mercedes-Benz of Georgetown responded

Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at afontenot@mbofgeorgetown.com. I look forward to speaking with you. Adam Fontenot, Service Director

May 08, 2024

cj woods responded

I understand this is just a typical response, every time I go to this dealership we are treated substandard. And I also saw it ,when a tow truck operator was trying to find out where he should pick up a Mercedes they just blew him off like he was nothing. So I really don't believe anything is going to happen just had to give my honest review. I live in Taylor so this is the closest dealership to me that's why I have to tough it out.

May 07, 2024

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Employee Rating

They were prompt, friendly, and helpful. Osmarie was professional. The only bad experience was with Uber More

by rnr3856
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2024

Mercedes-Benz of Georgetown responded

We're delighted to learn about your positive experience and the professional assistance provided by Osmarie! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

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