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Oscar Ramirez
18 Reviews
Dealership Experience
6 yrs, 5 mos
Industry Experience
39 yrs, 4 mos
18 Reviews
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18 Reviews of Oscar Ramirez
Verified Customer
October 25, 2025
On August 27, I reached out to GM Customer Care requesting help with my disabled 2025 2500 Silverado. Customer care offered transport to the nearest dealership which happened to be Mitch Smith Che requesting help with my disabled 2025 2500 Silverado. Customer care offered transport to the nearest dealership which happened to be Mitch Smith Chevrolet in Cullman. Corey Calvert was the customer service representative who was assigned to my truck. I spoke to him on August 28 letting him know that I would be out of town until Wednesday, September 3 and would require a loaner vehicle upon arrival. He assured me he would have something and that he would get me on the list to receive a loaner. On Wednesday, September 3, I called the dealership asking what time the loaner would be ready for me to pickup. No one at the dealership was aware of the issue or that I needed a loaner vehicle. Later that afternoon, I went by the dealership to address the issue on site. Miraculously, Jacob, the guy who handles the loaner program, found a loaner for me. It just so happened to be the same Silverado EV RST which I had ordered over 2 years ago and had arrived at the dealership in November 2024. I refused delivery of the truck because the MSRP was quite more expensive than originally advertised; in addition I think there was a hefty dealer mark up on the truck too, but I don’t remember that exactly. I drove the loaner for nearly six weeks. During that time, I stopped by the dealership to speak with Oscar Ramirez, the salesman I usually work with inquiring about adding another truck to one of my company's service truck fleet. Jacob, the loaner guy, approached me to discuss how well the EV pulled. I told him it did great. No complaints. A couple of weeks later, when I turned the loaner in, the general manager, Tim Calvert, advised me that if I were to have been in an accident while towing that I would not have been covered by their insurance. Jacob, the loaner guy, never addressed this with me. Not even a few days later, the truck had to go back to the dealership. The transmission, 4wd, and engines electrical system issues were not resolved. When I took the truck back to the shop, the service manager blew me off and completely disregarded when I was trying to explain to him that the truck was still downshifting with no warning and not upshifting under acceleration. The next day, the truck did this 3 times within the same one way drive. I immediatle took the truck back to the dealership. I called the dealership and requested to speak with Tim Calvert, the general manager, to let him know I was coming. When I arrived at the dealership, Tim Calvert got in the truck with me and we rode around for around 30 minutes. The truck presented the same issues several times. Tim Calvert even recorded several videos of the issues including the onstar diagnostic report and feedback the automated system provided. When we arrived back at the dealership, Jacob, the loaner guy, approached me in the truck. I let him know in no uncertain terms just exactly what I thought about the way he failed to inform me of their dealership's loophole in the their insurance clause. I was not in anyway polite, respectful, or kind with my words - quite the opposite. Imagine yourself being put in a position where you would be personally held liable for damages related to an accident where you were not insured, not to mention the liability for damages to the loaner and your own personal property. They did not have a loaner available and I would have to come back later that day to get one. When later came, I arrived at the dealership to pickup a loaner. I was met by Tim Calvert, the general manager, who walked me outside, handed me the keys to my still disabled truck, and he informed me that the dealership's owner had directed him to tell me their dealership would not be making repairs to my truck - I was blatantly refused service after pointing out the continued gaps in their service team's communication and the negligence of the loaner guy, Jacob. More
by john@mustardseedearthworx.com
Other Employees Tagged: Mitch Smith Chevrolet Reputation, Corey Calvert , Tim Calvert the gm, and Shane (I think), the service manager
September 23, 2025
Oscar and Dylan worked efficiently and effectively to get my deal done. They were responsive and answered every question. Highly recommend them and Mitch Smith Chevrolet! my deal done. They were responsive and answered every question. Highly recommend them and Mitch Smith Chevrolet! More
by jacqueline_barnwell
Other Employees Tagged: Dylan Curvin
August 02, 2025
Great work flow from the sales to final finance team. All questions were answered. Gave me a fair value for my trade in All questions were answered. Gave me a fair value for my trade in More
by swearby
Other Employees Tagged: Mitch Smith Chevrolet Reputation
May 17, 2025
Mr. Tucker went 'the extra mile' finding the SUV that we wanted . The AWD as well as the color. It was an easy ,as well as friendly experience. Me Oscar was pleasant to work with ,doing the final transac wanted . The AWD as well as the color. It was an easy ,as well as friendly experience. Me Oscar was pleasant to work with ,doing the final transaction. Both were very knowledgeable about the functionality of the features. I would recommend both men if someone is interested in purchasing a vehicle. More
by regillilan50
Other Employees Tagged: Samuel Tucker
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