Mitch Smith Chevrolet Reputation
Mitch Smith Chevrolet Reputation at Mitch Smith Chevrolet

Mitch Smith Chevrolet Reputation

Reputation Management

Mitch Smith Chevrolet

1655 Cherokee Ave SW
Cullman, AL 35055

4.8
102 Reviews
4.8

102 Reviews

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102 Reviews of Mitch Smith Chevrolet Reputation

April 29, 2026

Dealership Rating
Employee Rating

This was my fourth purchase of a vehicle from Mitch Smith Chevrolet. I can say they listen, not pushy in sales and help find the best deal available. More

by Chris C.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Laney

Apr 29, 2026

Mitch Smith Chevrolet responded

Thank you for your kind words, Chris! I truly appreciate your loyalty and am happy to hear you had a positive experience during your fourth purchase with us. We strive to listen to our customers' needs and provide the best deals possible. We look forward to assisting you again in the future! Best Regards, Tim Calvert Tim.Calvert@mschevy.com | Mitch Smith Chevrolet

April 28, 2026

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Employee Rating

I had to take my car in due to catalytic converter code throwing, he had it done in a timely manner as well as fix one of my tires that had a screw in it that I did not know was there! More

by AlexisAlldredge99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert

Apr 29, 2026

Mitch Smith Chevrolet responded

Thank you for your wonderful review, Alexis! I’m glad to hear that we were able to quickly address the catalytic converter issue and take care of your tire as well. I appreciate your feedback, and we hope to see you again for any future needs! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

April 25, 2026

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Employee Rating

I would love to thank Eric Laney and Summer for the great all around experience I enjoyed it and my kids were treated very well as well I would recommend them to anyone More

by Ts4157474
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Laney

Apr 25, 2026

Mitch Smith Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear that you and your kids had such a positive experience at Mitch Smith Chevrolet. Eric and Summer will be delighted to know they made an impact. We truly appreciate your recommendation and look forward to seeing you again soon! Best Regards, Tim Calvert Tim.Calvert@mschevy.com | Mitch Smith Chevrolet

April 15, 2026

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Employee Rating

My wife and I just purchased a Brand New Chevy Silverado 3500 HD from Mitch Smith Chevrolet in Cullman Alabama and we couldn’t be happier with the experience! We always dread the long drawn out dealership p More

by FamousShamus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dylan Curvin, Eric Laney

Apr 15, 2026

Mitch Smith Chevrolet responded

Thank you so much for your fantastic review! I'm thrilled to hear that you and your wife had such a positive experience purchasing your new Chevy Silverado 3500 HD at Mitch Smith Chevrolet. It's wonderful to know that Dylan and Eric made the process smooth and enjoyable for you. I appreciate your recommendation, and we hope you enjoy making the most of your new truck! If you ever need assistance, feel free to reach out. Safe travels and happy driving! Best Regards, Joshua Smith joshua.smith@mschevy.com | Mitch Smith Chevrolet

March 18, 2026

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Employee Rating

Dylan was awesome and he helped me secure the truck that I wanted. The transaction was very smooth and there were no unexpected fees. I would buy a vehicle from Mitch Smith Chevrolet again if I was in the m More

by Whit Taylor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dylan Curvin , Sheila Windsor

Mar 18, 2026

Mitch Smith Chevrolet responded

Thank you for your wonderful review, Whit! I'm thrilled to hear that you had a smooth transaction and were able to secure the truck you wanted. I appreciate your kind words about our work at Mitch Smith Chevrolet, and we look forward to assisting you again in the future. Safe travels in your new truck! Best Regards, Tim Calvert Tim.Calvert@mschevy.com | Mitch Smith Chevrolet

March 17, 2026

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Employee Rating

Eric Laney was AMAZING! Him and the Finance lady worked hard to get us in the vehicle we wanted! Highly recommend. I have found a dealer worth my time! More

by gunnkailyn25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Laney

Mar 18, 2026

Mitch Smith Chevrolet responded

Thank you for your review, Kailyn! I’m happy to hear that Eric and the finance lady were able to assist you in getting the vehicle you wanted. Your recommendation means a lot to us at Mitch Smith Chevrolet. We look forward to serving you again in the future! Best Regards, Sharon Smith Mitch Smith Chevrolet

March 05, 2026

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Employee Rating

Friendly , honest service from everyone. Would not go anywhere else! I have recommended them to several people. And they saw for themselves that Mitch Smith Chevrolet and especially Samual T More

by swaters7930
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Samuel Tucker , Patrick White

Mar 06, 2026

Mitch Smith Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear that you received friendly and honest service at Mitch Smith Chevrolet. It's great to know that Samuel made a positive impression as well. We truly appreciate your recommendations and look forward to serving you and your friends in the future! Best Regards, Tim Calvert Tim.Calvert@mschevy.com | Mitch Smith Chevrolet

March 04, 2026

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Employee Rating

Good service. Very friendly. Convenient. Trustworthy. We buy and lease our cars from them and are not disappointed. More

by jujojemom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert, Ethan Shaffer

Mar 05, 2026

Mitch Smith Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear that you find our service friendly, convenient, and trustworthy. It's great to know that you chose Mitch Smith Chevrolet for your car buying and leasing needs. We look forward to assisting you again in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

February 25, 2026

Dealership Rating
Employee Rating

I have purchased around 10 vehicle from this dealership and salesman over the years with no hassle about pricing. They sold me a 85,000 truck with rust corrosion all underneath. The 1st two weeks it was a More

by bowinfrey20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Samuel Tucker , Randy Lamb 0 star

Feb 25, 2026

Mitch Smith Chevrolet responded

Thank you for sharing your experience with us, Bo. I appreciate your long-standing loyalty to Mitch Smith Chevrolet and understand your concerns regarding the truck you purchased. It's important to us that our customers are satisfied with their vehicles. I encourage you to contact me directly to discuss your situation further. Your feedback is valuable and helps us improve our services. Thank you again for your insights. Best Regards, Tim Calvert Tim.Calvert@mschevy.com | Mitch Smith Chevrolet

Mar 06, 2026

bowinfrey20 responded

Thank you for responding. However, the concerns with this truck remain unresolved. The first issue we reported shortly after purchasing the truck new on January 20, 2026 was rust and corrosion underneath the vehicle. The truck has already been returned to the dealership twice for this issue, and on both occasions the dealership kept the truck for approximately a week. Unfortunately, the corrosion concern still has not been resolved. More recently, while washing the truck, we noticed the paint on the tailgate appeared to delaminate. The surface feels wavy and gray primer is visible beneath the finish. There was no impact or dent damage to the tailgate. Given that this vehicle is essentially brand new, both the unresolved corrosion underneath and the paint failure on the tailgate are very concerning. We reported these issues promptly and have given the dealership multiple opportunities to address them. We are documenting these concerns and the repair attempts so that the issues can be properly evaluated and resolved under the manufacturer’s warranty. I will reach out directly as suggested and hope Mitch Smith Chevrolet will work with us toward a fair resolution.

February 20, 2026

Dealership Rating
Employee Rating

I’ve now purchased my third vehicle from Mitch Smith Chevrolet, and I continue to be impressed every single time. Their service department is outstanding — I always bring my vehicles back for regular ma More

by sarabblair70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 21, 2026

Mitch Smith Chevrolet responded

Thank you so much for your wonderful review, Sara! I'm thrilled to hear that you've chosen Mitch Smith Chevrolet for your third vehicle purchase and that our service department continues to impress you with fast, reliable, and friendly service. A special shoutout to Adam for making your buying experience enjoyable and seamless! I truly appreciate your trust in him and us. We look forward to seeing you again for your next vehicle or service visit. Thank you for recommending us! Best Regards, Sharon Smith Mitch Smith Chevrolet

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