I was told I need brakes and that wasn't true .
I'll never come back
I'll never come back
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by 2008fatman
Verified Customer
Verified Customer
Service Price Transparency
Jul 05, 2026 -
Koons Arlington Toyota responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.
Your price should be fair and affordable.
Please make sure your price should be affordable to your client. Thank you very much for your service
Please make sure your price should be affordable to your client. Thank you very much for your service
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by berhanu_goshu
Verified Customer
Verified Customer
Service Price Transparency
Jun 29, 2026 -
Koons Arlington Toyota responded
Thank you for trusting us with your Toyota service and for sharing your thoughts on pricing. We understand how important fair rates are and are glad our team could assist you.
Fast service friendly workers will be coming back to this
location for next service I n
location for next service I n
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by burucacelia01
Verified Customer
Verified Customer
Service Price Transparency
Jun 26, 2026 -
Koons Arlington Toyota responded
It’s great to hear our team provided fast, friendly service for your Toyota RAV4. We look forward to helping with your next visit.
The pickup after service was chaotic.
Only two people to deal with the large number of customers. One employee attempted to help by picking out folks from the line, but he chose someone r
Only two people to deal with the large number of customers. One employee attempted to help by picking out folks from the line, but he chose someone randomly without respect to the line. As a result, someone who arrived after I did received help before me. One of the clerks told him to stop, but he then made sure to help those same customers first when a third clerk arrived. I pointed out that I was ahead ahead of them. Coincidentally, he was the same person who brought me my car and said nothing as he walked past. No "thank you" or "we appreciate your business." This was a bad experience. I'll look elsewhere for service in the future.
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by ansleydavid
Verified Customer
Verified Customer
Service Price Transparency
Jun 26, 2026 -
Koons Arlington Toyota responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, Ansley, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.
Service was good and will be returning, thank you once
again.
and will see you next time
again.
and will see you next time
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by jordan.heddle
Verified Customer
Verified Customer
Service Price Transparency
Jun 22, 2026 -
Koons Arlington Toyota responded
Thank you for sharing your experience with service on your Toyota Tacoma. Oscar and the team are delighted you’ll be returning. We look forward to seeing you next time.
I have always found the service advisors at this
dealership to very helpful and friendly. I especially appreciate the fact that they provide good advice, and with the option having a job done immedi
dealership to very helpful and friendly. I especially appreciate the fact that they provide good advice, and with the option having a job done immediately.
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by Clark P. Baker
Verified Customer
Verified Customer
Service Price Transparency
Jun 18, 2026 -
Koons Arlington Toyota responded
Thank you for the five-star rating. It’s wonderful to hear our service advisors have been friendly and provided helpful advice along with the option for immediate work on your Toyota RAV4.
Friendly and helpful.
Always taking the time to explain and answer all questions and always in communications with status.
Always taking the time to explain and answer all questions and always in communications with status.
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by chrissycampbell2003
Verified Customer
Verified Customer
Service Price Transparency
Jun 18, 2026 -
Koons Arlington Toyota responded
We’re glad you found our team friendly and that Oscar took time to explain each step and keep you informed throughout your service. We look forward to assisting you with your Toyota again whenever you need support.
The work on my car was started and completely quickly.
The waiting room was clean. My service advisor explained what work needed to be done; he let me figure out what worked with my budget.
The waiting room was clean. My service advisor explained what work needed to be done; he let me figure out what worked with my budget.
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by mafilson
Verified Customer
Verified Customer
Service Price Transparency
Jun 17, 2026 -
Koons Arlington Toyota responded
Thank you for reviewing your Toyota Prius v service. We’re pleased the work was completed promptly and that the waiting area was comfortable. Oscar looks forward to assisting you with any future service options.
They're thorough and they share (they actually show me
the video) of my inspection.
the video) of my inspection.
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by chris.letendre
Verified Customer
Verified Customer
Service Price Transparency
Jun 12, 2026 -
Koons Arlington Toyota responded
Thank you for highlighting Oscar’s video walkthrough during your Toyota Sienna inspection. We’re pleased our team’s thorough approach and clear communication met your needs. We look forward to assisting you again.
Koons Arlington Service Center has provided outstanding
service for my 2015 Toyota Sequoia. I typically interact with Christian - who is excellent.
service for my 2015 Toyota Sequoia. I typically interact with Christian - who is excellent.
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by hickeyjm
Verified Customer
Verified Customer
Service Price Transparency
Jun 10, 2026 -
Koons Arlington Toyota responded
Thank you for highlighting the outstanding service you received on your 2015 Toyota Sequoia. Christian will be pleased to know his efforts stood out. We appreciate your loyalty and look forward to your next visit.