Oscar Alicea
Oscar Alicea at Hyundai of Wesley Chapel
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Oscar Alicea

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Hyundai of Wesley Chapel

27000 Wesley Chapel Boulevard
Wesley Chapel, FL 33544

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4.5
33 Reviews
4.5

33 Reviews

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33 Reviews of Oscar Alicea

January 27, 2025

Dealership Rating
Employee Rating

Had no issues came right over picked up car did the work about 3 hours later called me and I picked it up everyone was so nice More

by Jerry Willoughby
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mark Salerno

Jan 27, 2025

Hyundai of Wesley Chapel responded

Thank you so much for your kind words, Jerry, and for taking the time to leave us this wonderful feedback! Sincerely, Jose Gesmondi Service Manager

January 26, 2025

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Took my vehicle in over a month ago to get an issue fixed under warranty. It was the 3rd time having the vehicle in for the same issue. Was told that they would have to order parts and would call me to bring More

by a
Service Price Transparency
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Service Time
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Recommend Dealer
No
Jan 27, 2025

Hyundai of Wesley Chapel responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Sincerely, Jose Gesmondi Service Manager

January 11, 2025

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Nothing to complain… I always received the best service…staff are accommodating customers and make them feel welcomed. More

by MOLIVERSPAIN
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Recommend Dealer
Yes
Jan 12, 2025

Hyundai of Wesley Chapel responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hyundai of Wesley Chapel! Sincerely, Jose Gesmondi Service Manager

January 10, 2025

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My appointment was right on time. The oil change was done in a timely manner and they also cleaned my car More

by RZVONCHENKO
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Recommend Dealer
Yes
Jan 10, 2025

Hyundai of Wesley Chapel responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

December 28, 2024

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Jasmine Gave me a great service. But someone that took my car inside was very rude. More

by CHANGARINA
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Jasmine Yarwood

Jan 01, 2025

Hyundai of Wesley Chapel responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Sincerely, Jose Gesmondi Service Manager

December 19, 2024

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Saleena is the best. I feel comfortable letting this service department work on my car More

by AMOCK5412
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Recommend Dealer
Yes
Dec 20, 2024

Hyundai of Wesley Chapel responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hyundai of Wesley Chapel, we look forward to having you as a valued customer for many years to come! Sincerely, Jose Gesmondi Service Manager

December 14, 2024

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Service advisor was professional and courteous. Assisted in obtaining a rental car. The service technician found the problem and corrected it in a timely manner, Overall a satisfactory experience More

by GPS.886
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Recommend Dealer
Yes
Dec 15, 2024

Hyundai of Wesley Chapel responded

Thank you for choosing Hyundai of Wesley Chapel. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sincerely, Jose Gesmondi Service Manager

December 06, 2024

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Employee Rating

3 hours for an appointment oil change ridicules. Work on you systems. Get better managing customer time More

by Fgrunewald
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Dec 08, 2024

Hyundai of Wesley Chapel responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Sincerely, Jose Gesmondi Service Manager

December 06, 2024

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Professional and punctual with a knowledgeable staff and comfortable sitting area. Thank you for being here. More

by IBETTER
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Recommend Dealer
Yes
Dec 08, 2024

Hyundai of Wesley Chapel responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely, Jose Gesmondi Service Manager

December 03, 2024

Dealership Rating
Employee Rating

Pedro was wonderful in all respects. Hope to have him next time. Merry Christmas all . More

by rebgrant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Worrell

Dec 04, 2024

Hyundai of Wesley Chapel responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sincerely, Jose Gesmondi Service Manager

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