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Oscar Alicea

Overview Reviews (23) Inventory (330)

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Oscar Alicea

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Oscar Alicea

Porter

Hyundai of Wesley Chapel

27000 Wesley Chapel Boulevard
Wesley Chapel, FL 33544

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4.8

23 Reviews

Overview Reviews (23) Inventory (330)

4.8

23 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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23 Reviews of Oscar Alicea

November 13, 2024

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Employee Rating

Sat in line when we arrived to be acknowledged and checked in for 15 minutes, watching techs run around looking busy but just going in circles not appearing to get much accomplished. Jasmine was alrig checked in for 15 minutes, watching techs run around looking busy but just going in circles not appearing to get much accomplished. Jasmine was alright but other persons in waiting area were getting updates re: service status. We got an update when we sought Jasmine out and asked questions. More

by mona.heger

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jasmine Yarwood

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Nov 15, 2024 -

Hyundai of Wesley Chapel responded

Mona, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sincerely, Jose Gesmondi Service Manager

November 06, 2024

Dealership Rating

Employee Rating

Pedro was very helpful and I was very pleased with his customer service! I love my Hyundai! customer service! I love my Hyundai! More

by jleegonzalez

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Pedro

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Nov 08, 2024 -

Hyundai of Wesley Chapel responded

Thank you! Pedro and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

October 24, 2024

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Employee Rating

Very attractive, people polite nice jobs, l just want say thanks everybody for help us thanks everybody for help us More

by Lopes.woxiton

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mitchell Byrd, Justin Diaz, Alexander Chaplin, Justin Crouch, Craig Battinell, David Fernandez, Telon Gumbs, Tom Caruso, Sarita Alzate

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Oct 25, 2024 -

Hyundai of Wesley Chapel responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sincerely, Jose Gesmondi Service Manager

October 05, 2024

Dealership Rating

Employee Rating

Super friendly great fast service won’t go any where else!!!!only place I’ll go else!!!!only place I’ll go More

by bdunn6

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mitchell Byrd, Alexander Mana, Justin Diaz, Alexander Chaplin, Justin Crouch, David Fernandez, Telon Gumbs, Tom Caruso, Sarita Alzate

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Oct 07, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

September 29, 2024

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Employee Rating

I was very pleased. They were all pleasant people and very nice. Your complimentary food and drinks were excellent. They were all pleasant people and very nice. Your complimentary food and drinks were excellent. More

by Idamaewilliams1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Anthony Rodriguez, Mitchell Byrd, Craig Battinell, Tom Caruso, Sarita Alzate

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Oct 01, 2024 -

Hyundai of Wesley Chapel responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sincerely, Jose Gesmondi Service Manager

September 11, 2024

Dealership Rating

Employee Rating

Professional knowledgeable explains everything excellent customer service. Everything was great, prompt service, nice and clean areas for waiting. customer service. Everything was great, prompt service, nice and clean areas for waiting. More

by Jack

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alexander Chaplin, Craig Battinell

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Sep 11, 2024 -

Hyundai of Wesley Chapel responded

Thank you, Jack, for choosing Hyundai of Wesley Chapel. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sincerely, Jose Gesmondi Service Manager

August 29, 2024

Dealership Rating

Employee Rating

Still waiting for Carlos Corelli to call me back and set up appointment for car detailing. Not happy with handling by service department about trailer hitch installation. up appointment for car detailing. Not happy with handling by service department about trailer hitch installation. More

by RLUPO48564

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Karl Morales , Stephanie in sales. Five stars.

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Aug 30, 2024 -

Hyundai of Wesley Chapel responded

It's great to hear that our team was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hyundai of Wesley Chapel! Sincerely, Jose Gesmondi Service Manager

May 10, 2024

Dealership Rating

Employee Rating

Service department is extremely efficient and knowledgeable of customer services and wants. Wish that your sales team takes more notes from the service team. Your service team rocks. knowledgeable of customer services and wants. Wish that your sales team takes more notes from the service team. Your service team rocks. More

by LEWIS1ROB

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Justin Worrell, Karl Morales, Tom Caruso, Devon Thomas, Sarita Alzate, Jasmine Yarwood , John Dill Jr, Allison Goocher, Joel Rivera

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May 11, 2024 -

Hyundai of Wesley Chapel responded

Rob, Thanks for sharing about your service experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

May 02, 2024

Dealership Rating

Employee Rating

Treated very nice friendly associates. made the process very smooth would recommend this deals hip to my friends and family made the process very smooth would recommend this deals hip to my friends and family More

by bomont46

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mark Salerno, Justin Worrell, John Paddyfoot

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May 03, 2024 -

Hyundai of Wesley Chapel responded

Thanks for sharing about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

April 12, 2024

Dealership Rating

Employee Rating

Hello, good afternoon, I feel very satisfied with the service, thank you for your attention. service, thank you for your attention. More

by CHRISTHIAN.CASTELLON

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Justin Worrell, Mitchell Byrd, Justin Diaz, Alexander Chaplin, Justin Crouch, Craig Battinell, Tom Caruso, Sarita Alzate, Jasmine Yarwood

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Apr 12, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely, Jose Gesmondi Service Manager

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