Olga Espinosa | Page 33

I really appreciated Arthur's professionalism and patience with me. I was very nervous about the car buying experience, especially with trading a vehicle I had an emotional attachment to. Thank you, patience with me. I was very nervous about the car buying experience, especially with trading a vehicle I had an emotional attachment to. Thank you, Ford staff for being awesome. More

by JoannaYoung Verified Customer Verified Customer

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They got is exactly what we were looking for. Authur Morgan did a great job keeping me up to date with our order and making it easy for us on the day we went to pick it up. Definitely recommend Authur Morgan did a great job keeping me up to date with our order and making it easy for us on the day we went to pick it up. Definitely recommend this dealership. More

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Everyone we were in contact with were very friendly and helpful. Our sales person was wonderful and we would highly recommend. helpful. Our sales person was wonderful and we would highly recommend. More

by SUE.SEPANIAK Verified Customer Verified Customer

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Ford put out a hold on the recall that I was bringing my explorer in for. No one called. I dropped the car off the night before, cost me $20 in Uber fees. Was told I would have a ride to pick the car up, af explorer in for. No one called. I dropped the car off the night before, cost me $20 in Uber fees. Was told I would have a ride to pick the car up, after several annoying phone calls i was told y'all could not give me a ride that yall offered me, so another $20 Uber fee to come get the car. Bought my explorer ST from y'all and second time to the service department that turned into a major pain in the backside. BTW, I scheduled this recall appointment 2 months ago and I even called the service department the day before drop off, you would think someone would have said something. But, I am sure y'all will come up with some lame excuse for not calling. Love the Explorer not to found of your service department. Also, don't offer something you can't deliver on, like pickup service. That just makes things worse. More

by GILBJEFFREY080 Verified Customer Verified Customer

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I felt that the sales experience was great. No pressure and a friendly atmosphere. Personnel were very helpful with all our questions and needs. No pressure and a friendly atmosphere. Personnel were very helpful with all our questions and needs. More

by GERALDWINDHAM71 Verified Customer Verified Customer

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Decent experience, took quite a while to get into the financing office. Really my only complaint is whoever installed the dealer tags used the wrong type of screw. I had to re tap the rear holes in order financing office. Really my only complaint is whoever installed the dealer tags used the wrong type of screw. I had to re tap the rear holes in order to get the threads to fit the correct screw. Front dealer logo plate fell off a week after purchase, thankfully it didn’t get a tire. Other than that, no issues. More

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I purchased a Ford extended warranty for my vehicle. There was no card or paperwork to show I purchased the warranty. What do I do when I have to use it? I don’t think the dealership is just going to There was no card or paperwork to show I purchased the warranty. What do I do when I have to use it? I don’t think the dealership is just going to take my word. I wish I had not bought it now. More

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Everyone was friendly and easy to work with. They made the whole visit very pleasant. I will refer all my friends and family. They made the whole visit very pleasant. I will refer all my friends and family. More

by KGAL0003 Verified Customer Verified Customer

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I’m really pleased with Sully and Olga! They were both very knowledgeable and helpful. Didn’t get any surprises when it came to pricing and fees! Thank you for making me feel welcome! They were both very knowledgeable and helpful. Didn’t get any surprises when it came to pricing and fees! Thank you for making me feel welcome! More

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Sully Garced Thank you for your help and give me the Best and Excelent assistance and obtain my credit from my New SV EDGE Best and Excelent assistance and obtain my credit from my New SV EDGE More

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