My experience was easy with friendly and knowledgeable
people. I would refer other people to Norm Reeves dealership. Both service and body shop are great also.
people. I would refer other people to Norm Reeves dealership. Both service and body shop are great also.
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by RCONKLE1976
Verified Customer
Verified Customer
Jun 06, 2025 -
Norm Reeves Mazda responded
It’s fantastic to hear everything felt easy and that our team’s friendliness and expertise stood out. We’re thrilled you trust Norm Reeves enough to refer your friends and family, and we’ll be sure to pass along your kudos to both our service and body shop crews. Thanks for spreading the word about what makes our dealership special!
The dealership made sure I was happy with my car.
But after I bought it, I got a weird phone call from someone who said they were from Norm Reeves Mazda, and they had the financial institution on the
But after I bought it, I got a weird phone call from someone who said they were from Norm Reeves Mazda, and they had the financial institution on the phone with them, and there was something about my owing a balance on my trade-in. I told them they shouldn’t be calling me about that without already knowing the answer and that it alarmed me that they were calling. When I called the dealership I left message after message after message to find out xxx. This phone call was about and never heard back. So that’s why Lance only gets three stars and the dealership only gets four stars. The car is fine.
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by david@shannonink.com
Verified Customer
Verified Customer
May 28, 2025 -
Norm Reeves Mazda responded
Hi, David. We're glad that you're happy with your new car! We apologize for the phone call and any resulting confusion. We always want our customers to have clarity, and you can contact our General Manager, Trenton Boe, at Trenton.boe@normreeves.com to clear things up.
May 28, 2025 -
david@shannonink.com responded
Says a lot that it takes a bad review to get your attention. No, I will not call Trenton Boe, but he can call me when he figures out xxx was going on with that call. If you ALWAYS want customers to have clarity then why does one of your voicemail boxes say "This is 18104" with no name attached? If you ALWAYS want customers to have clarity then why why why have you not returned my multiple phone messages and let me hang for days not having any clarity? If you ALWAYS want customers to have clarity then why does it take this method of communication to get it? I use the phone. I guess that's old school but I'm old school so I use the telephone. I left messages. It's fouled up enough the time you have to spend on all the paperwork for then to receive a call that suggests someone doesn't have their p's and q's in order, and with someone else on the phone with her - from the financial institution; it felt threatening! Yes, I'd like clarity but I'm not going to contact Mr. Boe. He can contact me.
Angela was extremely helpful thorough understood the
issues with my car and resolved it.she maid my experience with the dealership very plseant. I have no hesitation to return to the dealership and reco
issues with my car and resolved it.she maid my experience with the dealership very plseant. I have no hesitation to return to the dealership and recommend others to do so.
Isam Alimam
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by Isam.alimam
Verified Customer
Verified Customer
Service Price Transparency
Apr 08, 2025 -
Norm Reeves Mazda responded
Isam, we're delighted to hear Angela made your visit a pleasant one by really understanding and resolving your car issues. Your kind words and willingness to recommend us means a lot, and we're proud to have team members who make a difference. We look forward to serving you again whenever you need us!
The dealership was great to work with and they had the
car I was interested in on the lot.
car I was interested in on the lot.
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by Ken
Verified Customer
Verified Customer
Mar 31, 2025 -
Norm Reeves Mazda responded
Ken, we’re pleased that you had a smooth experience finding the right car on our lot. Your positive feedback reinforces our commitment to making every interaction straightforward and satisfying. We look forward to serving you again in the future.
I’m and long time customer and the dealership and the
Mazda service center take excellent care of their customers.
Mazda service center take excellent care of their customers.
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by amwilliams75
Verified Customer
Verified Customer
Service Price Transparency
Mar 24, 2025 -
Norm Reeves Mazda responded
Amazing customers like you inspire us every day! It's a pleasure to serve you here at Norm Reeves Mazda. Until next time!