Owen Beason

This has been, without question, the worst car-buying experience I've ever had, and this was supposed to be a special purchase because it was my fourth Mazda. Instead, it has turned into an ongoing night experience I've ever had, and this was supposed to be a special purchase because it was my fourth Mazda. Instead, it has turned into an ongoing nightmare. I traded in my 2023 Cadillac, which already had a negative experience in purchasing it with Ed Morse dealership Dallas, as I had issues after a bad purchase transaction. Instead, 22 days later, my trade-in still has not been paid off because the dealership sent the wrong payoff amount, not following the contract that we all signed. As a result, I still owe money on a vehicle I no longer own. On top of that: My two rebates were not applied correctly totaling $1,250,00 ($750 veteran) ($500 Mazda to Mazda) I canceled my extended warranty and GAP coverage, and I am still waiting on my $4,092.10 refund. That I was told I would need to pay the balance first so that they can receive title before refund me the difference in what they failed to pay by contract. Now I have a car payment due on the new vehicle and still need to pay off the old vehicle for them to receive title, then to wait on at this point for 2 checks they OWE ME. Every time I ask for an update, I get a different answer. Working with Owen Benson and Brian in Finance was extremely frustrating. They were never on the same page, and neither would return calls or answer questions when issues came up. Instead of taking ownership, everyone points fingers at someone else—the finance department, accounting, or another employee. Since January 16, I've been given nothing but excuses, conflicting information, and the runaround. No one has taken responsibility, and no one has corrected these mistakes. A dealership should not leave customers chasing their own money or worrying about a trade-in that should have been paid off weeks ago. I chose Norm Reeves Mazda because I have been a loyal Mazda customer, but this experience has completely destroyed my trust in this dealership. If you're considering buying a vehicle here, make sure every rebate, payoff, and finance document is verified before you leave. I wish I had. I sincerely hope management steps in and resolves these issues because no customer should have to go through what I've experienced. More

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Very helpful and knowledgeable staff. Word recommend going to norm reeeves in Irving, and would purchase from them again. Word recommend going to norm reeeves in Irving, and would purchase from them again. More

by henry.noble0772 Verified Customer Verified Customer

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My experience at Norm Reeves Mazda of Irving was FANTASTIC! I’ve quite literally never even heard of someone having as good of an experience as I did! Owen was fantastic, didn't push me AT ALL, Suli FANTASTIC! I’ve quite literally never even heard of someone having as good of an experience as I did! Owen was fantastic, didn't push me AT ALL, Suli also kept the ball rolling smoothly the entire time! They’re funny and great guys! I highly recommend them! More

by grumbinebay Verified Customer Verified Customer

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Great service by both Mo, who initially presented the vehicle to me, and Owen, who finalized the deal. vehicle to me, and Owen, who finalized the deal. More

by chamutakram Verified Customer Verified Customer

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Great experience buying my CX-50! Owen was friendly, knowledgeable, and made the entire process smooth and stress-free. Everyone at the dealership was welcoming and helpful. The only Owen was friendly, knowledgeable, and made the entire process smooth and stress-free. Everyone at the dealership was welcoming and helpful. The only minor downside was that the atmosphere felt a little different after I declined the add-ons, but overall it was still a positive experience. I'm very happy with my CX-50 and would recommend Owen to anyone looking for a new vehicle. More

by rahuldhungana29 Verified Customer Verified Customer

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I loved the approach and the customer service provided—the effort taken to ensure that one feels valued, and the solutions offered for any issues that may arise during the purchasing process. provided—the effort taken to ensure that one feels valued, and the solutions offered for any issues that may arise during the purchasing process. More

by mohancol Verified Customer Verified Customer

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Owen made the buying experience quick and seamless. Gave me their best offer up front and it was an offer no other dealer in DFW could beat. Totally time to complete paperwork and pick up the car, less Gave me their best offer up front and it was an offer no other dealer in DFW could beat. Totally time to complete paperwork and pick up the car, less than two hours. As close to a perfect buying experience as you could have. More

by jonathanoltmann Verified Customer Verified Customer

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Owen and Brian were both super helpful and friendly. They both made my car buying process very easy! They both made my car buying process very easy! More

by EvanTheMan5 Verified Customer Verified Customer

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Respectful and carteous with good prices. Time in time out very commendable with full online process. Time in time out very commendable with full online process. More

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Everyone was so helpful and genuinely nice. Owen and Brian were wonderful. I definitely recommend Owen and Brian were wonderful. I definitely recommend More

by czaike Verified Customer Verified Customer

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