Noel Hanback

Worse GM and customer service I have ever dealt with. Damaged my new car, GR86 while in their possession and refused to repair it. Salesman noticed the damaged but did not show me. I saw it after Damaged my new car, GR86 while in their possession and refused to repair it. Salesman noticed the damaged but did not show me. I saw it after arriving home from the dealership. Still in dispute! Replaced my seats with leather seats and worse upholstery job ever. Seats would not lock, back seat will not stay up and left holes in leather etc... still not repaired properly and I finally gave up and filed in small claims court. Horrible Management and customer service. I changed to Toyota of Irving and they are amazing! More

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I live in Princeton,TX with McKinney Toyota 5miles from my house thou I went to Toyota Richardson as it came highly recommend from multiple friends, I also, waited 5 months for my car which I had NO issues my house thou I went to Toyota Richardson as it came highly recommend from multiple friends, I also, waited 5 months for my car which I had NO issues! Thou I have had the Worst experience ever with the Service Department. Was insulted upon arrival by a person in the Bay Area I was in the far right lane behind 3 vehicles it seems this man wanted me to move to the lane on the left instead of waking approximately 10ft to my car to speak with he stood in the bay waving and distinctly pointing to me continuously to where initially I wasn’t even sure he was referring to me. I got angry with this man and said you don’t need to be an a** about it you could have walked over to my car and he said no he could NOT! I was the treated as if I was nobody and did not care if I came to the service department. Service person Greg said that I cussed out his employee which was not true as well as he did not even feel the man in the bay was incorrect even stated he wasn’t not and I was and he wasn’t going to even apologize for the man treated me as well as stated it was correct the man could not walk 10ft to ask me to move to the other lane. Greg treated me as if I was unimportant and as well as was NOT knowledgeable about the ZakTek product I had to look up the information on the internet. My Rav4 was not completed properly initially on Day 1 on the 2nd day when I arrived to pickup my Rav4 there was a scratch on my passenger door. Also, on Day 2 I was advised that I should of had a booklet to be aware of what was included with the ZakTek my thought would be I should be able to trust the dealership and service person to know the information. On Day 1 when I picked up my car and it still had the coating residue, bugs stuck, buff marks was told by Greg that a LIGHT WASH is completed and that I should of been told to have my car wash prior to arriving. After going to the ZakTek website and learned that the process was bug and tar spots are removed, front grill and bumpers, plus a multitude of other items are included and when I advised Greg he advised that he wasn’t fully aware a that ZakTek recently changed what was included….Interesting as ZakTek said their process hadn’t changed… The start of the lies…. Day 1 my husband asked to speak to a Manager and was told by Greg he was the Manger. Seems that was a lie as Scott King has an office with decals on his window stating Service Manager and Noel Hanback has door stating Parts and Service Director someone is lying somewhere! Also, when I asked how I can feel comfortable coming back to the Richardson location since I have to bring my vehicle back to purchase location to ensure my ZakTek coverage continues I was told I can go to the Richardson sister location. I am sure I won’t hear from anyone as I don’t have confidence any longer. More

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JP really took care of me and my wife. He went out of his way to find us the best deal and the ideal vehicle for the family. Great service and it felt like making a good deal with a close He went out of his way to find us the best deal and the ideal vehicle for the family. Great service and it felt like making a good deal with a close friend, due to his kindness More

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***Update***I received a call back from Brad Clark and ***Update*** I received a call back from Brad Clark and Jon Glasscock to speak about my review that was left here and on Dealer Rater. After some b ***Update*** I received a call back from Brad Clark and Jon Glasscock to speak about my review that was left here and on Dealer Rater. After some back and forth over the phone, we thought it would be best to meet in person at the dealership with my mechanic and the damaged gas tank. Luckily, my mechanic was able to help me in this endeavor. We pulled my truck in to the bay and my mechanic and their mechanic talked about what could have possibly happened. I sat back and let the experts talk it out while chatting with Jon and Scott (both of whom should be commended for their customer service). Brad was full of questions trying to get to the bottom of it and showed some genuine concern about what had happened. However, the mechanics weren't going to see eye to eye on the cause. Both had feasible cases and I was tired. I interjected and offered for us to split the cost and put this behind us and that was that. I also explained to them that better communication from the jump would have probably curved some of my frustration and everyone agreed. Jon had a check for me the next day. I wish it hadn't taken multiple reviews and calls to the dealership to get this handled, but in the end, I believe it worked out fairly. Large in part to the efforts of Jon Glasscock. He is a true class act that truly has the customers best interest in mind. **************************************************************************** I dropped off my 2020 Tundra for it's 20K routine maintenance at 7:15 am. I received a picture in a text at 10:56 of the bottom of my truck. I didn't hear from anyone about the picture for another 30 minutes explaining to me that there was a hole in my gas tank. A hole that wasn't their when I dropped it off. At that time they said it was my fault and I needed to consult with my car insurance or pay over $2K out of pocket. I requested a call back from the service manager. After leaving 3 messages, I finally received a call from Noel @ 2:28 pm and asked what the issue was. I had to explain it to him and he said he was going to check and call me back in 10 minutes. Over 2 hours later, I still hadn't received a call back. I finally had had enough and I went up there to retrieve my truck only to see that it's still sitting on the lift. I walked up to Noel's door and he sent one of his employees out to deal with me. He didn't even have the courage to take this on himself. He sat in his chair the entire time and didn't even attempt to help. I finally had to just get my truck back and take it elsewhere to get it fixed. When I got it to my mechanic, (yes, I had to drive it with a hole in the tank to my mechanic) he immediately recognized the damage and said that one of the lift arms slid up the frame and punctured the gas tank. It's been well over a week now and I have left message after message with Brad and Noel only to be blown off. I have received 1 call from Brad Clark and he said he was going to "look in to it" then he wanted to make small talk about Lake Lavon due to me living in Wylie. WTH?? Then I get a call from Jon Glasscock telling me that their experts say that this was my fault. Oh, I forgot to mention that they had to replace my rear shocks after only 20K miles. Awesome quality. This is the 4th Toyota I've owned, but it may be the last. Their customer service is non-existent and I'm shocked that they're still in business. More

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They told me I would need to pay for replacing a key fob for a car, that THEY BROKE DURING ROUTINE MAITNENANCE. I DROPPED OFF A WORKING FOB, AND WAS GIVEN BACK ONE THAT WAS CLEARLY RUN OVER/PUT THROUGH A MA for a car, that THEY BROKE DURING ROUTINE MAITNENANCE. I DROPPED OFF A WORKING FOB, AND WAS GIVEN BACK ONE THAT WAS CLEARLY RUN OVER/PUT THROUGH A MACHINE. More

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Cody was awesome! So positive and full of good energy!! The manager was a bit of a jerk but everyone else was extremely friendly and helpful! The manager was a bit of a jerk but everyone else was extremely friendly and helpful! More

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