Nissan Service Department

It was nice. I went home to wait for my car. I came back in the afternoon. I went home to wait for my car. I came back in the afternoon. More

by ANN-RANDY29 Verified Customer Verified Customer

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It is a long story but a WARNING to anyone wanting to buy a vehicle from Walla Walla Nissan! In February of this year, someone backed into my car and totaled it. This led to being without my own vehicle a a vehicle from Walla Walla Nissan! In February of this year, someone backed into my car and totaled it. This led to being without my own vehicle and having to car shop with a moderate urgency. I went to Walla Walla Nissan where their salesman, not only sold the car I had on hold from underneath me, selling it the night before I showed up for an appointment to view said car, but lied about the condition of the car I signed for. When I showed up to my appointment, they notified me they sold it. But because I had already driven 2 hours to the dealership I decided to just shop for another car. I ended up looking at a 2012 Nissan Rogue they had listed for $14,000. In negotiations, we agreed on a price tag of $11,000, Cash. No payments no financing. I asked 3 times during the different phases of this car deal, if the car was in good condition, if it would be safe for myself and my children. I was told every time I asked that it had been serviced and inspected and was in great condition. Fast forward 2 months, my children and I were on a trip into Idaho for a family event. On the way home, in between Ketchum and Mountain Home, my car started acting up. Breaking erratically and jerking so badly I had to pull off the side of the road. After an intermission, and family looking at it at a rest stop, I decided to keep going and just taking it slow. Going 10 under the speed limit and my children riding with my brother and sister in law. That night, my car got worse, while my brother and sister in law were attempting to drive it back to Oregon. I had to have roadside towing pick it up at 1 am at a gas station in Nampa and take it to Les Schwab- thinking it was something to do with my traction control going out. We had no idea my transmission was out until 3 days later, keeping myself and my children stranded in Boise over memorial day weekend. On top of the transmission going out- a $3,000 repair, there is about $8,000 worth of other issues that were never brought to my attention during the purchase of my car. All this to say, Do not trust the salesman Jason, or the trustworthiness or word of Nissan in Walla Walla! I have called them I have left voicemails asking to talk to the GM. I have emailed and left messages on their page to please contact me. With not one response. They sold me a lemon and risked myself and my children. I am filing a complaint with State Attorney General and telling anyone that will listen. I'm a single mom with 3 children that depend on me. Nissan of Walla Walla robbed me. They lied and deceived me, putting my kids lives and well being at risk. More

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The service center is excellent. The staff is very knowledgeable and caring. They make you feel welcome. The staff is very knowledgeable and caring. They make you feel welcome. More

by Cougwsu Verified Customer Verified Customer

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They got me in 15 minutes early. Very pleasant staff, kept me informed as to progress on my vehicle. Informed me about 2 voluntary recall issues, that I said yes to. Will return! Very pleasant staff, kept me informed as to progress on my vehicle. Informed me about 2 voluntary recall issues, that I said yes to. Will return! More

by CHYNADAWL63 Verified Customer Verified Customer

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Super easy to check in and super friendly all around great service! Definitely will recommend! great service! Definitely will recommend! More

by mckenzie.huxoll Verified Customer Verified Customer

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It’s close to my home and it’s a very clean place and friendly friendly More

by BECKYCAS0303 Verified Customer Verified Customer

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One word 🤣🤣anwsome and so be it, their a great bunch of folks to work with folks to work with More

by samnoth9 Verified Customer Verified Customer

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Jose was amazing! I told him my concerns and he got me in and out within 2.5 hours which is unheard of for a dealership. the pricing was very reasonable and he moved w I told him my concerns and he got me in and out within 2.5 hours which is unheard of for a dealership. the pricing was very reasonable and he moved with extreme integrity. I would definitely recommend his service to anyone as he is great at what he does. My only recommendation would be for the customer service waiting area to add snacks and offer bottled beverages along with coffee as its bare. There was only chairs and a television that wasn't on at 11:30 am. I was not offered any refreshments during my wait time. More

by CHAMNY26 Verified Customer Verified Customer

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The Service Department was very helpful and accommodating. Answered all my questions. Love that they can work on my Infiniti here in town and I don't have to drive 6 hours to the nearest Infini accommodating. Answered all my questions. Love that they can work on my Infiniti here in town and I don't have to drive 6 hours to the nearest Infiniti dealership. More

by Me Verified Customer Verified Customer

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Exceptional service provided Friendly and informative, they even washed my vehicle before I picked it up they even washed my vehicle before I picked it up More

by altima Verified Customer Verified Customer

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