Nilay Desai | Page 15

Went in for an oil change and no matter what each time the work recommended is 700 or more. The service took longer than a day and received a loaner car. Had to wait a long time for my service rep to g the work recommended is 700 or more. The service took longer than a day and received a loaner car. Had to wait a long time for my service rep to give me the car while other service reps were at their desks doing nothing and the sales department was playing ping pong. Was told there was a service fee if I used my credit card so had to bring a check. Was told the car was washed and where it was. The car was not washed!!!!!! I have had many years with my Civic. The car itself is excellent but the service department is the only reason I would look at other cars when I am ready to purchase. More

by CASEY777 Verified Customer Verified Customer

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have yet to have a good experience with this service center; staff overall are fine but the process is very frustrating to get appointment and disappointing to set appt yet not be able to get car back t center; staff overall are fine but the process is very frustrating to get appointment and disappointing to set appt yet not be able to get car back the same day. an 11am appt should not result in a 4:30 text about finding out the status PLUS suggested other work. when declined additional work was informed the car would not be ready same day. very inconvenient More

by VLOCRICCHIO Verified Customer Verified Customer

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Great service eric really helpful ,, looking forward I'm happy with dealership definitely recommend to my friends happy with dealership definitely recommend to my friends More

by rameezny Verified Customer Verified Customer

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Took car to have broken lug / frozen wheel stud replaced. This is the third one needing replacement in less than a year. Car is only serviced by Honda. Honda needs to find a solution. This is the third one needing replacement in less than a year. Car is only serviced by Honda. Honda needs to find a solution. More

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The service department is very friendly and helpful. I also appreciated the shuttle service home and back when leaving my car. I also appreciated the shuttle service home and back when leaving my car. More

by GLEONE0627 Verified Customer Verified Customer

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Car was serviced on time and I was kept updated about progress. Waiting room was clean and there were complimentary refreshments. progress. Waiting room was clean and there were complimentary refreshments. More

by Gil Verified Customer Verified Customer

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My service advisor is very helpful also very grate service, I recommend honda freehold to others service, I recommend honda freehold to others More

by masroorjafery Verified Customer Verified Customer

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Aigner Glasgow is a totally excellent service rep; he went over every detail with me, explained what needed to be done, and what needed to be done immediately and what could possibly wait until next time went over every detail with me, explained what needed to be done, and what needed to be done immediately and what could possibly wait until next time. He made sure I had a loaner vehicle and oversaw every facet of the work done on my car. Everyone I came in contact with at this dealership was a consummate professional and very pleasant to deal with. More

by Deacon George Verified Customer Verified Customer

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Prompt and courteous service. Professionalism mixed with personal touch. The service provided was better than at other Honda dealerships I have encountered Professionalism mixed with personal touch. The service provided was better than at other Honda dealerships I have encountered More

by Hetal Verified Customer Verified Customer

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The dealership provided excellent customer service. They communicated very well throughout my service experience. They went above and beyond. They communicated very well throughout my service experience. They went above and beyond. More

by San F Verified Customer Verified Customer

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