Nikki Correll

Avoid at all costs. Customer and post-purchase services are awful. I bought a car less than a month ago. I hadn’t checked it before purchase cuz it was a very long proc Customer and post-purchase services are awful. I bought a car less than a month ago. I hadn’t checked it before purchase cuz it was a very long process it took them a couple of weeks. They were asking for a very high downpayment, and when I came back a couple of times with the right amount the cars we sold out and every next car I picked up (with the same price range), for some reason the downpayment became higher and higher. But this is a different story. After a few days of driving, I noticed a few problems and notified them about them. They made an appointment, checked the car told me that they didn’t see any faults, so they couldn’t fix them. Even when I pointed and one of the problems appeared in front of their service guy, they just told me to bring the car to Mercedes. Why should I do that, if they give a 1 month/1000 miles warranty and I bought this car from their dealership not from Mercedes? Within a few “post-service” days I found a few new faults and called them. It was very hard to reach their service department, I was waiting for a week for them to get back to me and then their closest available time was in a week. I gave them old issues to fix and a few new ones. The most important and related to the safety issue is the rain sensor, which doesn’t work and I have to drive with a full water windshield. So when I brought the car back, they checked it again, found any faults and told me that everything was working and we couldn’t do anything so bring the car to Mercedes. They even haven’t tried to clean or reset the sensor. They gave me nonsense answers that sensors should be tested when the car is driving and rain is falling. After those not-acceptable answers, I brought the car back to the store I bought it from. The GM of the south's store, as he told me he was, started to blame me that I hadn’t bought the extended warranty, blamed that I’ve come back after their 1-month warranty expired, when it’s not and I still had more than a week, and even if it is, I called them 2 weeks before they found the first available spot to make the service. Also, he blamed me I gave them a list of issues, and told me “Man, common, you bought a used car, it is normal that it has issues, what did you expect? You also brought the car with a list of issues, but you shouldn’t do that. Our service doesn’t have time to fix them, you should address 1 at a time, so they can try to fix it.” I’ve told them also to take the vehicle back if they can’t fix those issues and either give me another one or my money back. And of course, the answer was that I’m already out of time, and they can take it only as a trade-in. Which is not right, because it took so long time for them and not for me to take the car to the service and check it. This is the worst experience I’ve got. They haven’t even tried to resolve the issues, because the car was already purchased, just keep on telling me that those are my problems and they don’t fix anything if the “computer” doesn’t show the fault, but when you prove it and show it to them, they don’t care and just keep on repeating that showing the problem is not evidence. More

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