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Niki Hutchens
Niki Hutchens at Mazda Roseville
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Niki Hutchens

Service Advisor

Mazda Roseville

830 Automall Dr
Roseville, CA 95661

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4.7
17 Reviews
4.7

17 Reviews

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17 Reviews of Niki Hutchens

December 07, 2024

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Employee Rating

From the bottom to the top, the employees seem like they do one thing very well, and that’s care. More

by krugertractors
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marco Buscaglia, Jordan Williams, John Saiyo, Max Cuadras, Bobby Shields, Brandon Sherman , Scott in service. 5 stars

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Dec 09, 2024

Mazda Roseville responded

Thank you so much for the kind words! We're so glad to hear that our team's genuine care stood out to you. At Nissan of Elk Grove, we always strive to create an exceptional experience for our customers. Your feedback means the world to us—thank you for choosing us!

November 18, 2024

Dealership Rating
Employee Rating

The service person was excellent and I appreciated the ongoing updates . The service was done efficiently and all in all, a very positive experience. More

by CCHURLEY123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 18, 2024

Mazda Roseville responded

Thank you for the kind words! We are so glad you had a wonderful service experience with us! We look forward to continuing to serve you!

November 16, 2024

Dealership Rating
Employee Rating

Niki Hutchens is great in the Service Department. Communicating clearly and promptly helped me get a good deal on needed repairs. Videos showing the inspection are helpful, but the mechanics cite More

by james c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 19, 2024

Mazda Roseville responded

James, Thank you for the positive review and for recognizing Niki’s efforts. I'm unable to find an exact customer record based on your username and a service that recently had a filter as a recommended service. I'd love to review the inspection video with you and discuss our service technicians findings together. Please contact me directly at 916-755-5630 at your earliest convenience. Bobby Shields, Service Manager.

November 12, 2024

Dealership Rating
Employee Rating

Mazda Roseville service has been excellent. The wait was fine, and the customer rep. Was very helpful. More

by chalelightner
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Williams, Bobby Shields, Chris Mccay, Joshua Struthers

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Nov 12, 2024

Mazda Roseville responded

Thank you for the 5-star review! We are so glad you have had excellent experiences with us! We look forward to the next time we can assist you.

November 12, 2024

Dealership Rating
Employee Rating

Niki did a very good job, She kept me posted all through the service, will come back. More

by CHRISALVISO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 12, 2024

Mazda Roseville responded

Thank you for the 5-star review! We are so glad Niki and the rest of our team ensured your service visit was a great one. We look forward to the next time!

November 10, 2024

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Employee Rating

Niki was great, on time, kept me informed . Convienient appointment online was easy. Done on time More

by aquapta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 11, 2024

Mazda Roseville responded

Thank you for the 5-star review! We are so glad Niki was amazing help during your service visit! We look forward to the next time we can assist you!

November 10, 2024

Dealership Rating
Employee Rating

i had great service everyone was very professional and very effiecient and very nice and my car was ready on time More

by renee96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Williams, Bobby Shields, Chris Mccay, Joshua Struthers

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Nov 11, 2024

Mazda Roseville responded

Renee, Thank you for the kind words! We are so glad you had a wonderful service experience with us. We look forward to continuing to serve you!

November 09, 2024

Dealership Rating
Employee Rating

Nikki in service is nice and professional, and I enjoy working with her. Everyone in service is very welcoming. More

by italiagirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Shields

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Nov 11, 2024

Mazda Roseville responded

Thank you so much for taking the time to share your amazing experience with Niki! She really is amazing and we're so fortunate to have her on our team. We're glad to hear our team members have all left such a lasting impression. We look forward to the next time we can assist you.

November 03, 2024

Dealership Rating
Employee Rating

Expectaions set 0 expectations met. I had my vehicle back when promised, a full inspection, serviced and running smoothly. My service agent was courteous and thorough. You cant ask for More

by alisha.duck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Burnett

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Nov 04, 2024

Mazda Roseville responded

Alisha, Thank you for the amazing review! We are so glad we could ensure that your service visit was seamless and helpful. Thank you for choosing us and we look forward to the next time we can assist you!

November 01, 2024

Dealership Rating
Employee Rating

The were friendly, informative and considerate. Frustrated w car trouble and they were kind and listened. More

by starrjackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 04, 2024

Mazda Roseville responded

Thank you for the kind words! We are so glad we could be here to assist you with your car troubles and we look forward to continuing to help you again in the future!

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