Niki Hutchens
Niki Hutchens at Mazda Roseville
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Niki Hutchens

Service Advisor

Mazda Roseville

830 Automall Dr
Roseville, CA 95661

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4.8
18 Reviews
4.8

18 Reviews

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18 Reviews of Niki Hutchens

February 16, 2025

Dealership Rating
Employee Rating

Your sales representative. Paul Anthony, was exceptional! He welcomed me to Mazda, asked me how he could help me and after i informed him that i was looking for a sports car fo More

by clancyward
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Max Cuadras

Feb 17, 2025

Mazda Roseville responded

Thank you so much for your wonderful feedback! We're so glad to hear that Paul and Max provided you with such a positive experience. It's great that Paul was able to find exactly what you were looking for, and that your wife loved the hard-top convertible! We're also thrilled to hear that Max made the financial process easy to understand. We truly appreciate you taking the time to share your experience, and we'll be sure to pass along your compliments to Paul, Max, and the rest of the team. If you ever need anything in the future, please don't hesitate to reach out. Enjoy the new car, and thanks again for choosing us!

December 07, 2024

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Employee Rating

From the bottom to the top, the employees seem like they do one thing very well, and that’s care. More

by krugertractors
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 09, 2024

Mazda Roseville responded

Thank you so much for the kind words! We're so glad to hear that our team's genuine care stood out to you. At Nissan of Elk Grove, we always strive to create an exceptional experience for our customers. Your feedback means the world to us—thank you for choosing us!

November 18, 2024

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The service person was excellent and I appreciated the ongoing updates . The service was done efficiently and all in all, a very positive experience. More

by CCHURLEY123
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Nov 18, 2024

Mazda Roseville responded

Thank you for the kind words! We are so glad you had a wonderful service experience with us! We look forward to continuing to serve you!

November 16, 2024

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Employee Rating

Niki Hutchens is great in the Service Department. Communicating clearly and promptly helped me get a good deal on needed repairs. Videos showing the inspection are helpful, but the mechanics cite More

by james c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 19, 2024

Mazda Roseville responded

James, Thank you for the positive review and for recognizing Niki’s efforts. I'm unable to find an exact customer record based on your username and a service that recently had a filter as a recommended service. I'd love to review the inspection video with you and discuss our service technicians findings together. Please contact me directly at 916-755-5630 at your earliest convenience. Bobby Shields, Service Manager.

November 12, 2024

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Mazda Roseville service has been excellent. The wait was fine, and the customer rep. Was very helpful. More

by chalelightner
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Nov 12, 2024

Mazda Roseville responded

Thank you for the 5-star review! We are so glad you have had excellent experiences with us! We look forward to the next time we can assist you.

November 12, 2024

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Niki did a very good job, She kept me posted all through the service, will come back. More

by CHRISALVISO
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Nov 12, 2024

Mazda Roseville responded

Thank you for the 5-star review! We are so glad Niki and the rest of our team ensured your service visit was a great one. We look forward to the next time!

November 10, 2024

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Employee Rating

Niki was great, on time, kept me informed . Convienient appointment online was easy. Done on time More

by aquapta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 11, 2024

Mazda Roseville responded

Thank you for the 5-star review! We are so glad Niki was amazing help during your service visit! We look forward to the next time we can assist you!

November 10, 2024

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Employee Rating

i had great service everyone was very professional and very effiecient and very nice and my car was ready on time More

by renee96
Service Price Transparency
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Recommend Dealer
Yes
Nov 11, 2024

Mazda Roseville responded

Renee, Thank you for the kind words! We are so glad you had a wonderful service experience with us. We look forward to continuing to serve you!

November 09, 2024

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Employee Rating

Nikki in service is nice and professional, and I enjoy working with her. Everyone in service is very welcoming. More

by italiagirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Shields

Nov 11, 2024

Mazda Roseville responded

Thank you so much for taking the time to share your amazing experience with Niki! She really is amazing and we're so fortunate to have her on our team. We're glad to hear our team members have all left such a lasting impression. We look forward to the next time we can assist you.

November 03, 2024

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Employee Rating

Expectaions set 0 expectations met. I had my vehicle back when promised, a full inspection, serviced and running smoothly. My service agent was courteous and thorough. You cant ask for More

by alisha.duck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Burnett

Nov 04, 2024

Mazda Roseville responded

Alisha, Thank you for the amazing review! We are so glad we could ensure that your service visit was seamless and helpful. Thank you for choosing us and we look forward to the next time we can assist you!

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