Bobby Shields
Bobby Shields at Mazda Roseville

Bobby Shields

Service Manager

Mazda Roseville

830 Automall Dr
Roseville, CA 95661

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4.7
18 Reviews
4.7

18 Reviews

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18 Reviews of Bobby Shields

July 18, 2026

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Employee Rating

Wonderful business and the people were great to work with. All were very welcoming and helpful! More

by Colleen N.
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Garrett Oxnæs, Ben Kasko

Jul 20, 2026

Mazda Roseville responded

We're so happy to hear you had such a wonderful experience and that everyone made you feel welcomed, supported, and well taken care of throughout your visit. Thank you for choosing Mazda Roseville, we truly appreciate your kind words and look forward to seeing you again!

July 18, 2026

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The dealership was extremely welcoming and friendly. I met everyone from the owner through to the service department managers. What a great crew. It was my first time getting a Mazda and I felt very wel More

by Jahaan N.
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Garrett Oxnæs, Ben Kasko

Jul 20, 2026

Mazda Roseville responded

We're so glad to hear you felt so welcomed during your first Mazda experience! We're thrilled to know you had the opportunity to meet so many members of our team and felt like part of the Mazda family from the start. Thank you for choosing Mazda Roseville.

July 17, 2026

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Mazda Roseville has the best service department around! I am always treated either respect and they are so knowledgeable when it comes to service! Alec and Bobby are the best around! More

by ELIZAKAYLEE2004
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alec Dunlap

Jul 20, 2026

Mazda Roseville responded

We're so happy to hear you continue to have such a great experience with our service department! We're glad Alec and Bobby, along with the rest of our team, consistently provide knowledgeable and respectful service. Thank you for your continued trust in Mazda Roseville. We look forward to seeing you again!

May 28, 2026

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Purchased a new Mazda CX-90 from Jordan yesterday! The whole team was gracious and helpful throughout. They also give you tons of perks like your first year of service included, a 10 year /100k mile w More

by Lo_gutier
Sales Price Transparency
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Purchase Time
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Recommend Dealer
Yes
May 28, 2026

Mazda Roseville responded

We’re thrilled to hear Jordan and the team made your Mazda CX-90 purchase such a great experience! It means a lot to know you felt supported throughout the process and enjoyed the added benefits that come with your new Mazda. Thank you for your continued trust in Mazda Roseville, and congratulations on your new Mazda CX-90!

March 22, 2026

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I recently purchased my second vehicle—a Mazda CX-5—from Garrett Oxnaes, and once again, the experience was outstanding from start to finish. Garrett is everything you hope to find in a salesperson: know More

by Konaskitchen
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Garrett Oxnæs, Jaik Willmon

Mar 23, 2026

Mazda Roseville responded

We’re so happy to hear Garrett took great care of you once again and made the whole experience feel easy and comfortable. We truly appreciate your trust and always welcome you as a part of the Mazda Roseville family!

February 19, 2026

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Garrett is the reason we buy here and we will recommend to all …. The Driebe family is the best around … max in finance was great and Marco is the man More

by carolfong123
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Trade-in Experience
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Recommend Dealer
Yes
Feb 20, 2026

Mazda Roseville responded

We’re so happy Garrett keeps taking great care of you. We love hearing that Max and Marco also helped make it such a great experience. Thank you for the recommendation and for choosing Mazda Roseville.

February 16, 2026

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Garrett is the best in the business… we only buy Mazdas because of him and the ownership More

by Wmasterson21
Sales Price Transparency
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Recommend Dealer
Yes
Feb 16, 2026

Mazda Roseville responded

We’re so happy Garrett keeps delivering such a great experience for you. It really means a lot that you keep choosing Mazda because of him. We truly appreciate your trust and support!

August 01, 2025

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Oil change done on a Saturday. Picked up my car and the oil light was still on. Driving home and the fuse box cover fell off under my feet which could have cause serious accident w More

by Rachael Hackett
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Aug 05, 2025

Mazda Roseville responded

Rachael, This is Marco Buscaglia, Managing Partner at Mazda Roseville. I want to sincerely apologize that your recent visit left you feeling concerned and unsupported. While it’s rare for an oil change to affect the fuse panel, your feedback is being taken seriously and I am looking into this directly with our Service Manager. I'd love to earn your trust back and want you to know we're here to help. You can contact me directly at 916-216-8386 if you have any additional feedback or comments.

December 07, 2024

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From the bottom to the top, the employees seem like they do one thing very well, and that’s care. More

by krugertractors
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes
Dec 09, 2024

Mazda Roseville responded

Thank you so much for the kind words! We're so glad to hear that our team's genuine care stood out to you. At Nissan of Elk Grove, we always strive to create an exceptional experience for our customers. Your feedback means the world to us—thank you for choosing us!

November 10, 2024

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i had great service everyone was very professional and very effiecient and very nice and my car was ready on time More

by renee96
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Niki Hutchens , Chris Mccay, Joshua Struthers, Chris Williams

Nov 11, 2024

Mazda Roseville responded

Renee, Thank you for the kind words! We are so glad you had a wonderful service experience with us. We look forward to continuing to serve you!

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