Nicolas Tapafua

Phyllis made things better. She is very tentative and takes good care of her customer. I recommended my friends to bmw dealership because of it. The service department is also v She is very tentative and takes good care of her customer. I recommended my friends to bmw dealership because of it. The service department is also very good. I like the fact I get appointment reminder and result of the service via phone. Appreciate the videos from the technician with explanation of the service. Thanks BMW Anchorage team! More

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Courteous, always considerate of my time restraint Professional I trust the crew with my car explicitly Professional I trust the crew with my car explicitly More

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Love that technician takes a video of what’s wrong, and offers clear course of action. Billing is fair but can be a little pricy—but we are talking about a Mini/BMW. offers clear course of action. Billing is fair but can be a little pricy—but we are talking about a Mini/BMW. More

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Quick follow up and great customer service. Advisor went above and beyond from what they had to. Repair was completed in time and as promised. Advisor went above and beyond from what they had to. Repair was completed in time and as promised. More

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"The service was outstanding! The staff were incredibly friendly and explained everything clearly, ensuring I understood the necessary repairs. I would definitely recommend them The staff were incredibly friendly and explained everything clearly, ensuring I understood the necessary repairs. I would definitely recommend them to anyone looking for reliable car service." More

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Quick and efficient service. Service advisors are amazing and everyone is always very helpful. I've bought multiple cars from this dealership and don't have any desire to buy fro Service advisors are amazing and everyone is always very helpful. I've bought multiple cars from this dealership and don't have any desire to buy from any other dealer in Anchorage. More

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Quick scheduling and prompt service. Good job on same day drop off and pick up. Good job on same day drop off and pick up. More

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Easily the best service department customer service I have seen in ANY brand! Matthew in service made sure my parts were ordered and kept me informed at all times! Truly the bright spot of the BMW Team! have seen in ANY brand! Matthew in service made sure my parts were ordered and kept me informed at all times! Truly the bright spot of the BMW Team! More

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BMW always provides excellent service mechanical and personal. My service representative was professional and kind. They made sure my car was finished so I could be on time for my dental appointment. personal. My service representative was professional and kind. They made sure my car was finished so I could be on time for my dental appointment. More

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Nico, excellent customer service all around. Always my pleasantries dealing this young man. Sustain your mannerism. Always my pleasantries dealing this young man. Sustain your mannerism. More

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