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Nicolas Tapafua
Nicolas Tapafua at BMW of Anchorage

Nicolas Tapafua | Page 2

Service Manager

BMW of Anchorage

730 E 5th Ave
Anchorage, AK 99501

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5.0
111 Reviews
5.0

111 Reviews

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111 Reviews of Nicolas Tapafua

May 02, 2025

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Employee Rating

It’s great to go into a service department after 4 months and the service department person still knows your name More

by BA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 05, 2025

BMW of Anchorage responded

It's fantastic to hear that the service team at BMW of Anchorage made such a positive impression with their personalized attention. We hope to continue providing you with great service in the future!

May 02, 2025

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Their video inspections were more than I could have asked for. Went over every issue in detail & even gave remedies & costs for said issues. Easy to use application, drop off, and delivery. Would use again. More

by Torynmorgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 05, 2025

BMW of Anchorage responded

Torynmorgan, we're delighted to hear that the video inspections and overall service at BMW of Anchorage exceeded your expectations. Thank you for sharing your experience, and we look forward to assisting you again in the future!

May 02, 2025

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Good timely service but exorbitant pricing. $1600 to replace front and rear brake pads is excessive More

by Shaldaneak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 05, 2025

BMW of Anchorage responded

Thank you for sharing your feedback. We’re glad to hear that you experienced timely service, though we understand your concerns regarding pricing. We aim to provide value with every service, and we appreciate your input. If you'd like to discuss this further, feel free to reach out. We look forward to helping you again soon.

April 23, 2025

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Employee Rating

Love this dealership. I always receive great service from all team members I encounter and the service work is second to none. Great dealership and team members. Customer More

by Erin D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 23, 2025

BMW of Anchorage responded

Erin, we truly appreciate your continued trust and loyalty! It’s wonderful to hear that you’ve had such positive experiences with both our service team and the dealership. Thank you for recommending us, and we look forward to seeing you again soon!

April 20, 2025

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Employee Rating

Corey is an amazing sale person. The whole BMW team are great to work with! More

by nsails35
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Billman, Travis Palmer, Corey Gray , Trent and Matthew in the Service Dept

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Apr 21, 2025

BMW of Anchorage responded

Thank you for your fantastic feedback! We're so glad to hear that Corey and the BMW team provided you with excellent service. We truly appreciate your kind words and look forward to assisting you again in the future at BMW of Anchorage!

April 20, 2025

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Employee Rating

Always great service, professional staff, and great communication. I truly enjoy coming to this location/dealership and working with the service department. More

by jerod.perron@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 21, 2025

BMW of Anchorage responded

Thank you for sharing your positive experience with us at BMW of Anchorage! We're delighted to hear that our service department and staff have consistently met your expectations. We look forward to welcoming you back in the future!

April 17, 2025

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Employee Rating

Prompt and thorough customer service. Matt Carberry is the archetype of an ideal service advisor More

by wcstarn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Carberry

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Apr 18, 2025

BMW of Anchorage responded

Thank you for your 5-star review! We're glad to hear that Matt at BMW of Anchorage delivered prompt and thorough service. He's truly an outstanding service advisor!

April 15, 2025

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Employee Rating

Excellent service from the manager to the mechanics. The use of a loaner car is a wonderful perk More

by Katabinor
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Swan

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Apr 15, 2025

BMW of Anchorage responded

Katabinor, we’re so glad to hear you had an excellent experience with the team at BMW of Anchorage! It's great that the service and loaner car perk added to your convenience. Thank you for your kind feedback, and we look forward to assisting you again!

April 02, 2025

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Employee Rating

Matt and Trent and the whole service department for that matter are EPIC in every way. More

by Hicks.Alexandria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Will, Trent all front desk intake personnel and all service members

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Apr 02, 2025

BMW of Anchorage responded

Alexandria, it’s awesome to hear that Matt, Trent, and the entire service team at BMW of Anchorage provided such an epic experience! We truly appreciate your support and look forward to seeing you again next time!

March 31, 2025

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Employee Rating

Great experience first service on new X5 was completed in a timely manner. Service representative was good no issues. More

by ccnewman_495
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 31, 2025

BMW of Anchorage responded

We're pleased to hear that your first service experience with the new X5 went smoothly at BMW of Anchorage. Thank you for sharing this feedback, and we're here if you need anything in the future!

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