Nick Turri

BUYER BEWARE. Last week I visited to look at a truck, and they gave me a really good appraisal on my paid-off Toyota Tacoma. But just as I was about to test drive Last week I visited to look at a truck, and they gave me a really good appraisal on my paid-off Toyota Tacoma. But just as I was about to test drive the truck, they took a deposit over the phone, marked it as sold, and took the keys away from my salesman, Wyatt. Against my better judgment, I came back a week later to look at another truck. This time they reappraised my Tacoma and offered $4,000 less, citing an "upper engine tick." I explained that this ticking is a normal characteristic of the Tacoma's engine design, but they refused to listen. I don't trust their mechanic's assessment, since a quick Google search would have told them more. I understand this is a Nissan dealership and not a Toyota one, but it isn't difficult to look up. This was the worst dealership experience I've had in over 20 years of buying vehicles. This is what causes the ticking sound they tried to use as a scare tactic to lowball me and pressure me into a deal. “High-Pressure Direct Injectors: The 2GR-FKS V6 engine uses both port and direct fuel injection. The direct injectors operate at extremely high pressure (over 2,000 PSI) to shoot fuel directly into the combustion chambers. The mechanical firing of these injectors creates a distinct, metallic clicking sound. Self-Cleaning Cycle: When the truck sits at idle (especially when fully warmed up), the engine computer automatically triggers an injector cleaning cycle. This will cause the clicking/knocking sound to suddenly get significantly louder for a few minutes before dropping back down to normal” More

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My fiancée and I purchased a Lexus SC430 from Hudson Nissan and were initially very excited about the vehicle. Unfortunately, what should have been an enjoyable purchase has turned into one of the most Nissan and were initially very excited about the vehicle. Unfortunately, what should have been an enjoyable purchase has turned into one of the most frustrating dealership experiences we’ve ever had. At the time of purchase, we were reassured that the vehicle had passed a comprehensive 140-plus-point inspection and that we were purchasing extensive warranty coverage. Shortly after taking delivery, however, we discovered multiple issues, including an improperly functioning audio system, a malfunctioning factory navigation screen and controls, and an excessively bouncy rear suspension that raised genuine safety concerns. For approximately two weeks, we’ve repeatedly contacted the dealership attempting to get these issues addressed. Communication from service and management has been extremely poor. Despite being told that someone would get back to us, we’ve consistently had to initiate contact ourselves just to get basic information. We were eventually told that the dealership would only cover the audio repairs if they were relatively simple and that more complicated repairs would need to be discussed further. We were also told that the dealership would not cover the suspension issue, while simultaneously being reminded that the vehicle had passed its inspection. That response was incredibly disappointing. If the dealership is confident enough in its inspection to reassure customers about a vehicle’s condition, I would expect it to take concerns discovered immediately after purchase seriously. To make matters worse, we subsequently learned that the dealership had incorrectly processed our original financing and that the transaction had not been finalized as we had been led to believe. Suddenly, communication became much more frequent. The finance department repeatedly contacted both my fiancée and me requesting pay stubs, signatures, and arrangements for a notary to complete replacement financing paperwork. Apparently, correcting the dealership’s financing mistake warranted immediate attention, while addressing the problems with the vehicle we purchased did not. I also want to address the treatment of my fiancée throughout this process. She has repeatedly felt dismissed and spoken to disrespectfully, with conversations and decisions directed primarily toward me despite our purchasing the vehicle together. The way she has been treated has felt sexist and has significantly damaged our confidence in the dealership. My experience with Nick, the Owner Loyalty Manager, has been particularly disappointing. After two weeks of struggling to get answers, I contacted Nick directly and provided a detailed explanation of the situation, along with a request for copies of our purchase documents, inspection report, warranty paperwork, and proposed replacement financing agreement. His response was essentially that we should already have our paperwork in a yellow envelope from the original purchase and that he would try to have someone contact us. This completely overlooked the fact that several of the documents requested, including the proposed replacement financing agreement and dealership inspection report, would not ordinarily have been included in our original purchase paperwork. When I subsequently asked for the direct contact information of someone currently in the office who could assist us, the message showed as read, but I received no response for over two hours. Only after following up again did I receive the general sales manager’s name and the dealership’s main phone number, along with an explanation that they had been busy and understaffed. I understand that employees have days off and that dealerships get busy. What I don’t understand is how an Owner Loyalty Manager can be made aware that a customer is considering unwinding an entire vehicle purchase because of unresolved mechanical issues and a dealership financing mistake, yet the customer still has to repeatedly c More

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BUYERS BEWARE! !!! July 3rd I financed a Infiniti QX80 with Warranty EVERYTHING WAS GREAT.... SO I THOUGHT..... JULY 10 truck went into limp mode..... contacted my s !!! July 3rd I financed a Infiniti QX80 with Warranty EVERYTHING WAS GREAT.... SO I THOUGHT..... JULY 10 truck went into limp mode..... contacted my salesman Marcus the next morning because the dealership was closed.... mediocre response at best in regards to getting any information about towing back to dealership or getting my truck repaired. I have spoke with many other salesman trying to get some help with my 5 day old purchase and they all promised a call black from the sales manager. Today is the 15th of July and I still have not heard nothing from HUDSON NISSAN OF SUMMERVILLE. More

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Haven’t been pleased with service. Always something when I go in that they add Always something when I go in that they add More

by LWEST9594 Verified Customer Verified Customer

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Service was quick, parts were ready when I arrived, and I was notified when My truck was ready. Would definitely use again. was notified when My truck was ready. Would definitely use again. More

by BG Verified Customer Verified Customer

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Service was completed sooner than expected. Service advisor, George Simmons, was professional, courteous, and easy to work with. Service advisor, George Simmons, was professional, courteous, and easy to work with. More

by michaelh04 Verified Customer Verified Customer

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Ashley in Service and Caden in the back bay, and everyone at Nissan, thank you for dealing with me and my constantly breaking down car, you guys really do keep me in good hands and make it possible to work a at Nissan, thank you for dealing with me and my constantly breaking down car, you guys really do keep me in good hands and make it possible to work and pay my bills, I greatly appreciate all that you guys do, the entire staff makes it feel like your sitting at home just relaxing, they have an sweet lady who brings snacks around and their managers come and ask the customers how they are doing and they will listen to more then your car issues they genuinely care about each and every customer, i feel like im family when im there and we have a running joke,m "your spot should be open in the lobby take a nap and we will have your car ready as soon as we can" i really do love and appreciate nissan and their staff for taking care of me and my car More

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Solved my problem great customer service very helpful helping me with my warranty couldn't ask for more helping me with my warranty couldn't ask for more More

by Rosemarie Verified Customer Verified Customer

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This dealership has been great . The service has been top notch since I bought my truck there last Aug. The service has been top notch since I bought my truck there last Aug. More

by Dave09 Verified Customer Verified Customer

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I am always impressed by the professionalism of the staff. they always go the extra mile and keep me posted about the status of my vehicle. staff. they always go the extra mile and keep me posted about the status of my vehicle. More

by IRIS SCOTT Verified Customer Verified Customer

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