Nick Healey | Page 2

Happy with the service department. Wait time was reasonable. However, the fact I could not get a Massachusetts inspection sticker we deeply disappointing and very inconvenient. And, I Wait time was reasonable. However, the fact I could not get a Massachusetts inspection sticker we deeply disappointing and very inconvenient. And, I didn't work with or meet anyone in the Sale Dept. or Management Department. More

by MMSECATORE Verified Customer Verified Customer

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I want to give honest feedback about my purchase experience. When buying a vehicle priced over $100,000, the delivery experience should reflect that level of purchase. Unfortunately, mine did not experience. When buying a vehicle priced over $100,000, the delivery experience should reflect that level of purchase. Unfortunately, mine did not. Before delivery, the vehicle was not detailed to the standard I expected for a new vehicle. There were visible dirt spots that had to be cleaned on the spot, and the hood showed swirl marks that should not have been present if the detailing had been done properly. Each time I raised a concern, the responses felt more like standard dealer explanations than real solutions. What made the experience more disappointing was that I had to point out multiple issues myself, including the detailing concerns, alignment, brakes, and even damage to one of the keys. These are items the dealership should have identified and addressed before presenting the vehicle for delivery. A customer should not be put in the position of performing that level of inspection on a new vehicle. Setting all four tires at 55 PSI instead of the manufacturer-recommended 35 PSI is not a minor oversight. It is the kind of basic delivery error that undermines confidence in the dealership’s inspection standards. I was also told a replacement key would be ready, yet I still did not receive a call or proper update, and I now have to make an approximately 100-mile round trip to address it. On top of that, both key starters are currently not working, which adds to the frustration. Overall, I do feel the dealership could and should have done a much better job preparing and delivering the vehicle in proper new condition, as well as handling the follow-through afterward. I do want to acknowledge that there were good people involved, including Nick and Kenny, and I appreciate that. My review is not about attacking individuals. It is about being honest that the overall delivery, preparation, and post-sale experience did not match the level expected for a vehicle at this price point. More

by JD Verified Customer Verified Customer

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excellent service fast and efficient can't tell you how satisfied i am with them i definitely will bring my vehicle to them when i need regular maintenance or expert diagnostics recommend them highly! satisfied i am with them i definitely will bring my vehicle to them when i need regular maintenance or expert diagnostics recommend them highly! More

by coolbze99 Verified Customer Verified Customer

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First class service all around. Service team was a pleasure to work with. Car was spotless when picked up. Service team was a pleasure to work with. Car was spotless when picked up. More

by CHANSEN5 Verified Customer Verified Customer

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We had a great, informative but low pressure experience with Adam and Nick. They were so helpful and made the process as easy as possible for us. The vehicle is beautiful and we love it. Would highly recom with Adam and Nick. They were so helpful and made the process as easy as possible for us. The vehicle is beautiful and we love it. Would highly recommend them. More

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I had a great experience with Adam and Nick. I highly recommend them to anyone looking to purchase a new car. I highly recommend them to anyone looking to purchase a new car. More

by Ht1019 Verified Customer Verified Customer

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Excellent dealership! Nick Healy was a pleasure to deal with! The service department is exceptional! Nick Healy was a pleasure to deal with! The service department is exceptional! More

by MIKE KALISZ Verified Customer Verified Customer

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The manager nick and liv were amazing. They helped make my purchase of the car very comfortable and easy. Samantha was also very helpful, transparent and answered all my questions. Kenny d They helped make my purchase of the car very comfortable and easy. Samantha was also very helpful, transparent and answered all my questions. Kenny did an amazing job breaking down all the prices and costs for me. Thank you all. Highly recommend. More

by HAMZEELREDA Verified Customer Verified Customer

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I have a pending complaint with Infiniti USA. 24 Infiniti is all about the sale. Buyer beware. They sell "Certified Pre-Owned" Vehicles that do NOT match with Infiniti's CPO standards and are 24 Infiniti is all about the sale. Buyer beware. They sell "Certified Pre-Owned" Vehicles that do NOT match with Infiniti's CPO standards and are very unresponsive. More

by rinanci Verified Customer Verified Customer

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Everyone was extremely nice and helpful and they've followed up several times to see how we're enjoying the car. followed up several times to see how we're enjoying the car. More

by PennSoccer Verified Customer Verified Customer

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