Vitor Vernalha

Happy with the service department. Wait time was reasonable. However, the fact I could not get a Massachusetts inspection sticker we deeply disappointing and very inconvenient. And, I Wait time was reasonable. However, the fact I could not get a Massachusetts inspection sticker we deeply disappointing and very inconvenient. And, I didn't work with or meet anyone in the Sale Dept. or Management Department. More

by MMSECATORE Verified Customer Verified Customer

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I want to give honest feedback about my purchase experience. When buying a vehicle priced over $100,000, the delivery experience should reflect that level of purchase. Unfortunately, mine did not experience. When buying a vehicle priced over $100,000, the delivery experience should reflect that level of purchase. Unfortunately, mine did not. Before delivery, the vehicle was not detailed to the standard I expected for a new vehicle. There were visible dirt spots that had to be cleaned on the spot, and the hood showed swirl marks that should not have been present if the detailing had been done properly. Each time I raised a concern, the responses felt more like standard dealer explanations than real solutions. What made the experience more disappointing was that I had to point out multiple issues myself, including the detailing concerns, alignment, brakes, and even damage to one of the keys. These are items the dealership should have identified and addressed before presenting the vehicle for delivery. A customer should not be put in the position of performing that level of inspection on a new vehicle. Setting all four tires at 55 PSI instead of the manufacturer-recommended 35 PSI is not a minor oversight. It is the kind of basic delivery error that undermines confidence in the dealership’s inspection standards. I was also told a replacement key would be ready, yet I still did not receive a call or proper update, and I now have to make an approximately 100-mile round trip to address it. On top of that, both key starters are currently not working, which adds to the frustration. Overall, I do feel the dealership could and should have done a much better job preparing and delivering the vehicle in proper new condition, as well as handling the follow-through afterward. I do want to acknowledge that there were good people involved, including Nick and Kenny, and I appreciate that. My review is not about attacking individuals. It is about being honest that the overall delivery, preparation, and post-sale experience did not match the level expected for a vehicle at this price point. More

by JD Verified Customer Verified Customer

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I recently purchased a Certified Pre-Owned Infiniti QX60 from this dealership and had a very disappointing experience. During negotiations, the salesperson became defensive when we asked if they could he from this dealership and had a very disappointing experience. During negotiations, the salesperson became defensive when we asked if they could help with the price of the car or improve their low trade-in offer. The finance manager eventually stepped in and helped us reach a deal we were comfortable with. However, shortly after purchasing the vehicle we noticed oil leaking. We brought the car to another Infiniti dealership closer to home for a full inspection, and they found several issues that should have been caught during the Certified Pre-Owned inspection. The vehicle had four different tires (which should not qualify for CPO), the dipstick was not fully pushed in causing the oil leak, a clip was missing, the coolant was overfilled, and the radio issue I mentioned during the sale simply required ordering a replacement part. Kelly Infiniti fixed everything and made sure the vehicle was in proper condition—even though they did not sell me the car. Overall, I’m very disappointed in the lack of attention to detail and unwillingness to help after the sale. I would recommend considering another Infiniti dealership if you want a smoother and more transparent experience. More

by JPARKER0304 Verified Customer Verified Customer

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excellent service fast and efficient can't tell you how satisfied i am with them i definitely will bring my vehicle to them when i need regular maintenance or expert diagnostics recommend them highly! satisfied i am with them i definitely will bring my vehicle to them when i need regular maintenance or expert diagnostics recommend them highly! More

by coolbze99 Verified Customer Verified Customer

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First class service all around. Service team was a pleasure to work with. Car was spotless when picked up. Service team was a pleasure to work with. Car was spotless when picked up. More

by CHANSEN5 Verified Customer Verified Customer

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24 infiniti of Plymouth is the best dealership on financing in Plymouth every single year. financing in Plymouth every single year. More

by ERICKSONPANTALEON73 Verified Customer Verified Customer

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Excellent service! Very accommodating. Everyone there is so friendly and eager to help you. I would definitely recommend 24 Infinity. Very accommodating. Everyone there is so friendly and eager to help you. I would definitely recommend 24 Infinity. More

by banker05 Verified Customer Verified Customer

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I have a pending complaint with Infiniti USA. 24 Infiniti is all about the sale. Buyer beware. They sell "Certified Pre-Owned" Vehicles that do NOT match with Infiniti's CPO standards and are 24 Infiniti is all about the sale. Buyer beware. They sell "Certified Pre-Owned" Vehicles that do NOT match with Infiniti's CPO standards and are very unresponsive. More

by rinanci Verified Customer Verified Customer

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Everyone was extremely nice and helpful and they've followed up several times to see how we're enjoying the car. followed up several times to see how we're enjoying the car. More

by PennSoccer Verified Customer Verified Customer

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Very pleasant experience. Everyone working at thedealership was considerate and efficient. No complaints from me Everyone working at thedealership was considerate and efficient. No complaints from me More

by LULIEBELLE820 Verified Customer Verified Customer

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