Nevin Horst | Page 10

Excellent experience Great experience, great service, Franco was awesome, Nevin took care of me and I can’t wait to take a shot with Franco down the shore Great experience, great service, Franco was awesome, Nevin took care of me and I can’t wait to take a shot with Franco down the shore More

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Couldn't be more pleased with WG BMW Very professional and competent. I would recommend dealing with Edward to anyone who would ask. Service is fast and attention to detail was very impr Very professional and competent. I would recommend dealing with Edward to anyone who would ask. Service is fast and attention to detail was very impressive. More

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Great pre-owned experience Worked with Franco in the pre-owned department. He was upfront , responsive and great communications. The car I bought, a 650 i was clean and beautifu Worked with Franco in the pre-owned department. He was upfront , responsive and great communications. The car I bought, a 650 i was clean and beautifully detailed. The sales team including Franco and Horst were honorable and fair in their negotiations. A very positive experience from beginning to end. More

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West German BMW Strikes Out Again!!!! Where to start with my latest experience with this pathetic so called BMW dealer!!!!!! Sometime in September 2016 the engine light lit on a Saturday Where to start with my latest experience with this pathetic so called BMW dealer!!!!!! Sometime in September 2016 the engine light lit on a Saturday late morning, I drove to the Fort Washington service. The service person said it could be just the way I put the gas cap on or something with the grade of gas and I should drive around for a week or two and see if the light shuts off. I wonder if his suggestion had anything to do that service would be closing soon, maybe. I drove around, started using Super Unleaded and the light was still lit. I made an appointment at the Springhouse location, Service said it needed service and that the car may one day just not start. I did not want to leave the car with these people but had no choice. Late in the afternoon of the day of service I was called that they needed the car for another day. After work I went to get something out of the car that I needed for the next day. When I got to the car; the sun roof was opened, the seats were moved and memory set to the new positions, the map was reset and there was over 8 miles added from the time I dropped it off. I always write down the mileage due to these people like to joy ride customer's cars. So I just took the car and told one of the sales people I would not be leaving it. Tonight when I got off the train and got to my car, the car opened but then all the power went off, all the power. I called West German Sales to see if anyone could be sent out since I was at the Oreland train station and only a few minutes away. Service was too busy to talk to me, I asked to be transferred to sales (I figured after 4 leases and one purchase) the sales people that know me would get assistance over to me. As a side note, at 3:47 PM today I got an email from Nick Tosti saying my lease was ending and to go in for a great deal. Apparently, the sales people did not want to help or really cared that I was stuck in the cold and the car could not be locked due to no power and could not just go home. I had to call Thompson BMW in Doylestown who were more than willing to send someone out, unfortunately they are in Doylestown and I was in Oreland, so I had to wait an hour and a half but they showed up, total time of 2 hours because I wasted 30 minutes with West German (I could not be mad at Thompson BMW because they did show up and it was a hike to get to me) and had to do repairs to get the car started. apparently, the issue was related to makeshift repairs done at Springhouse. Of course my response to Nick Tosti cannot be repeated on this site, but I am a Marine Veteran so you put it together. I was able to make an appointment with Thompson BMW on the spot to get it to service right away. Guess where I am getting my next lease in 6 months, Mr Tosti? Yes, Mr Tosti 187 Days and a Wake Up and I will West German BMW free, I feel like a prisoner counting down to my release day. West German BMW a two story car dealer; one story before you purchase and another story after you purchase. This is the worst dealership in the world, the employees feel that they can joy ride customer's cars and act as if it belongs to them. Take your business else where, these has been the worst 14 years of car ownership anyone could have. I have been stupid to keep going back but no more!!!! More

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"Great overall experience" My salesman was Francesco D'ambruso who made my purchase an enjoyable experience. Having dealt with many unscrupulous salemen during the search for my My salesman was Francesco D'ambruso who made my purchase an enjoyable experience. Having dealt with many unscrupulous salemen during the search for my car, It was very refreshing to actually deal with a person who was honest, knowledgeable and professional. Francesco was always available to answer any questions I had and even picked me up at the train station on the day of delivery as I traveled from out of state. I must also mention Nevin Horst and Kelly who were great ambassadors for the dealership. More

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Bryan Gustie For all Your BMW Needs Bryan Gustie at West German BMW is by the far the most creative, most driven, most professional, and most pleasant to work with sales person I have en Bryan Gustie at West German BMW is by the far the most creative, most driven, most professional, and most pleasant to work with sales person I have encountered. West German BMW is a great dealer and the service department is excellent. Jordan S. More

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An Awesome Buying Experience Called the CPO Manager, Nevin Horst, regarding a 7 Series CPO purchase. Received a call back from Franco D'Ambruoso who was very knowledgeable and ext Called the CPO Manager, Nevin Horst, regarding a 7 Series CPO purchase. Received a call back from Franco D'Ambruoso who was very knowledgeable and extremely courteous salesman. They scheduled an appointment and I was so happy during the process that I bought not only a 2013 750ix for myself but also purchased a 2013 328ix for my wife. Franco was prompt for all of our appointments and spent as much times as required to explain the vehicles and all of the various electronics. A pleasant experience, which is not always easy to say about car buying, and we will be a customers for life. More

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Great transaction with Bryan Gustie Bryan Gustie is a great client advisor and my purchase experience was smooth and pleasurable. I highly suggest Bryan and West German BMW as your cho Bryan Gustie is a great client advisor and my purchase experience was smooth and pleasurable. I highly suggest Bryan and West German BMW as your choose for a new or CPO BMW. I will be back for my next purchase. More

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Great Customer Service & Are Helpful Post-Sale Too I purchased a CPO 2011 X3 and overall my experience has been great.. I had some minor issues with the vehicle after buying but ultimately the people I purchased a CPO 2011 X3 and overall my experience has been great.. I had some minor issues with the vehicle after buying but ultimately the people I needed to speak to were very friendly and worked with me to get them resolved. In particular, I give thumbs-up to their body shop who helped me when lesser dealers may have not.. I've had BMWs off/on for 8+ years now and this is my 2nd one from WestGerman.. They're a good company that make a sincere effort to make a customer happy. More

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Excellent Responsive client service I was very impressed with Franco D'Ambruoso's attention to detail and his responsiveness. He worked hard to gain my trust. I searched at least a do I was very impressed with Franco D'Ambruoso's attention to detail and his responsiveness. He worked hard to gain my trust. I searched at least a dozen dealerships and I can tell you concretely that he was honest and up front about the car's condition and willing to negotiate the price to gain my business. As a bonus he spent time explaining the features of the car and BMW after the sale service and car features. Please feel free to contact me should you have any questions thanks Joea@Lndmrk,net , JAntonucci More

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