Ned Jones
Ned Jones at Guntersville Chevrolet

Ned Jones

Service Advisor

Guntersville Chevrolet

11982 US-431 Suite A
Guntersville, AL 35976

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4.7
32 Reviews
4.7

32 Reviews

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32 Reviews of Ned Jones

June 21, 2026

Dealership Rating
Employee Rating

My experience was amazing! They took great care of my truck and everyone was super friendly! I HIGHLY recommend the service department! More

by Justin Cloud
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Russell , Junior (Service Technician)

June 14, 2026

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The work is always solid. I was disappointed when I picked my truck up though and it had not been washed. In the past that was always done and it was a nice perk. More

by mattmcelroy27
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Russell

May 31, 2026

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Great all the way around! Last two vehicles bought there! Ford dealership had a lot of problems with! More

by TERUKOLIVESFORGOD
Service Price Transparency
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Recommend Dealer
Yes

May 30, 2026

Dealership Rating
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Great service. Friendly and answered all questions. All other dealerships should use this one as role-model More

by 65post
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: David Scott, Moody Qattea

May 23, 2026

Dealership Rating
Employee Rating

Dealership lied to me at time of purchase of a pre-owned 2022 Ford F-150 XLT. I did not receive the warranty that I asked for. And service department gave a wrong diagnosis on repairs in which I had to pay More

by ethan6224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bruce Moss, Jed Sparks, Joe Housel , Joe housel, Jed Sparks, Ned Jones, Bruce Moss

May 27, 2026

Guntersville Chevrolet responded

Hi Ethan, Thank you for taking the time to share your feedback with us. We are very sorry that you've been having issues with your F-150. We sincerely apologize for our misdiagnosis on the transmission. We do our very best to avoid mistakes, but we aren't perfect, and this is definitely a learning experience for our team. I understand that our General Manager, Bruce Moss, has been trying to reach you by phone and email, to see if there is anything we can do to make this right. Please give him a call back at your earliest convenience. Thank you again for reaching out. Sincerely, Katie R.

May 23, 2026

Dealership Rating
Employee Rating

They are very nice helpful and honest so for that I respect for what they do thank you More

by wallacemarbury991
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Russell , Jonathan Ramirez

May 22, 2026

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Staff was friendly, but very slow and inconsiderate! !totally tried to oversell services. I came in with a specific issue and knew exactly what the problem was. I spent 5 hrs editing in line (?which was More

by ronburwell57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin Russell , Jonathan Ramirez

May 18, 2026

Dealership Rating
Employee Rating

Great service friend dealer service was fast in out 25 minutes clean dealership work great fore us on our 2026 equinox More

by john.cdnag
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 22, 2026

Guntersville Chevrolet responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 17, 2026

Dealership Rating
Employee Rating

Good communication about the job. Tires were priced fairly. There was no pressure for anything else to be fixed. Thanks More

by Spsims467
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Russell , Jonathan Ramirez

May 23, 2026

Guntersville Chevrolet responded

We really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 06, 2026

Dealership Rating
Employee Rating

Best service manager I’ve ever had the pleasure of dealing with for all my cars and truck service needs ! More

by Scott N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Russell , Jonathan Ramirez

May 21, 2026

Guntersville Chevrolet responded

Scott, thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!

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