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Neal Kotlarek

Overview Reviews (3)

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Neal Kotlarek

Service Advisor

BMW of Ann Arbor

501 Auto Mall Drive
Ann Arbor, MI 48103

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3 Reviews

Overview Reviews (3)

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3 Reviews

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3 Reviews of Neal Kotlarek

July 15, 2026

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Neal is knowledgeable, professional and straightforward. I never feel like I'm being upsold on repairs and have never left the dealership after a repair and been unsatisfied. When shopping for a new car, I I never feel like I'm being upsold on repairs and have never left the dealership after a repair and been unsatisfied. When shopping for a new car, I considered another car manufacturer, but stuck with BMW and trusting my service writer and the service techs is a HUGE reason. More

by hollydelightful

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Carol Leisure, Shawn Durham

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Jul 15, 2026 -

BMW of Ann Arbor responded

Holly, your loyalty means a great deal to us. We're pleased to hear Neal's knowledge, professionalism, and straightforward approach have earned your trust over the years and that you've consistently felt confident in the service and repair recommendations provided. Thank you for choosing BMW of Ann Arbor, and we look forward to continuing to support you for many miles ahead.

June 25, 2026

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Neal is a top notch professional who assisted me when my car had a drive train issue. He is always knowledgeable, courteous and a great communicator! car had a drive train issue. He is always knowledgeable, courteous and a great communicator! More

by DEVON

Service Communication

Recommend Dealer

Yes

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Jun 25, 2026 -

BMW of Ann Arbor responded

Devon, we are so grateful for your kind words about Neal and the team! Thank you for choosing BMW of Ann Arbor and for sharing your experience.

June 23, 2026

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Neal was a huge help to me as I was traveling from Cincinnati and needed roadside assistance while in Michigan. He helped replace my damaged tire and get me back on the road right away! Cincinnati and needed roadside assistance while in Michigan. He helped replace my damaged tire and get me back on the road right away! More

by Jeff S.

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 24, 2026 -

BMW of Ann Arbor responded

Jeff, we're so glad Neal could assist you quickly and effectively while you were on the road. Thank you for choosing BMW of Ann Arbor, and for sharing your support. Safe travels!