Carol Leisure
Carol Leisure at BMW of Ann Arbor

Carol Leisure

Service Coordinator

BMW of Ann Arbor

501 Auto Mall Drive
Ann Arbor, MI 48103

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4.9
33 Reviews
4.9

33 Reviews

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33 Reviews of Carol Leisure

February 20, 2026

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Employee Rating

I read your ads on an old MacBook; only the left side of theses is visible in full screen mode. I wish you'd fix this. otherwise, my salesman is Darin, who's much more. no matter what my issue, he solves it More

by bugatti
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dusty Harrison, Darin Locks, John Moyer , Brian Bandurand

Mar 09, 2026

BMW of Ann Arbor responded

We regret to hear about the ad issue and will work to fix it. Thank you for your positive feedback about Darin, John, and our service team. We truly value your business. We hope to serve you again in the future. Have a great day! - BMW of Ann Arbor

February 09, 2026

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Dusty is a very kind and helpful representative to work with. He takes the time to explain the issues with my car and is quick to handle repairs in a timely fashion. The new set-up of the service are More

by emac
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Recommend Dealer
Yes

Other Employees Tagged: Dusty Harrison

Mar 09, 2026

BMW of Ann Arbor responded

We're grateful for your feedback about Dusty and apologize for any inconvenience our service area might have caused. We’re working on improving this experience. Thanks for choosing BMW of Ann Arbor!

November 29, 2025

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They are always in the look out for great customer service and ways to save money while doing excellent work every time . More

by adam.dioguardi
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Recommend Dealer
Yes

Other Employees Tagged: Dusty Harrison

Dec 02, 2025

BMW of Ann Arbor responded

Thank you for the review! We love to hear our team is always looking out for you here at BMW of Ann Arbor. See you next time!

November 03, 2025

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Come to Ann Arbor BMW! ! Customer service, technicians and the overall environment is superb! Thanks BMW of Ann Arbor! More

by churc1ml
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Recommend Dealer
Yes

Other Employees Tagged: John Moyer , Dusty and Neal— always a pleasure to work with you both!

Nov 04, 2025

BMW of Ann Arbor responded

Hi, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at BMW of Ann Arbor.

September 30, 2025

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No hassle negotiations, easy ordering, full service leases. Most routine service is seamless. Occasionally difficult and delayed to obtain parts. Service communications need to improve. More

by Tod Eberle
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dusty Harrison, Mark Wade, John Moyer , Alex Upshur

Sep 30, 2025

BMW of Ann Arbor responded

Hi Tod, Thank you for the review. We are glad your time with us was an easy experience. We hope to see you again here at BMW of Ann Arbor.

September 30, 2025

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Carol & Neal are awesome. Always a pleasure working with there service team! Thank You! I’ll be back! More

by kris
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Recommend Dealer
Yes

Other Employees Tagged: Neal

Sep 30, 2025

BMW of Ann Arbor responded

Kris, we are so grateful for your feedback! We will be sure to pass along your kind words to Carol and Neal. Thank you for choosing BMW of Ann Arbor!

September 25, 2025

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I have been going to this dealership for more than seven years. They are always efficient, have always fixed my car problems. Carol and Neil go above and beyond to make it a satisfying customer experience. More

by tarvinderTM
Service Price Transparency
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Recommend Dealer
Yes
Sep 26, 2025

BMW of Ann Arbor responded

Thank you for your loyalty over the years and for the special mention of Carol and Neil. We truly appreciate your feedback, and we look forward to serving you again at BMW of Ann Arbor!

September 22, 2025

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They always are very professional and do a great job servicing my BMW. I trust their service abilities and their personnel. More

by Kay Grace
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Recommend Dealer
Yes

Other Employees Tagged: Dusty Harrison

Sep 22, 2025

BMW of Ann Arbor responded

Kay, thank you for trusting our team with your vehicle, we’re grateful for your business. See you next time at BMW of Ann Arbor!

September 19, 2025

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Amazing service! Dusty is fantastic and always takes care of our vehicle quickly and efficiently More

by Jason
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Recommend Dealer
Yes

Other Employees Tagged: Dusty Harrison, John Moyer

Sep 22, 2025

BMW of Ann Arbor responded

Jason, your compliments of our team are highly appreciated! We are glad to know that Dusty always takes care of your vehicle needs in a caring and efficient manner. Thank you for your support, we look forward to working with you again next time!

September 18, 2025

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I want to thanks Neal and Carol for their job and taking good care of me! More

by Jack Zhai
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Neal Kotlarek

Sep 18, 2025

BMW of Ann Arbor responded

Hi Jack, Thank you for the review. We are glad your time with us was a good experience. We hope to see you again here at BMW of Ann Arbor.

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