Narcis Agic | Page 42

This review is long overdue! Mario and Narcis did fantastic job helping me with my purchase. Their expertise, attention to detail, preparation and execution of a deal are second to none. Tiguan I wan fantastic job helping me with my purchase. Their expertise, attention to detail, preparation and execution of a deal are second to none. Tiguan I wanted was not readily available, however they were able to find desired vehicle in less than 48 hours. My concerns and questions were answered, my needs were assessed and during these unprecedented times their attentiveness eliminated anxiety in my buying process. Well done gentleman! More

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It was very easy with Narcis to purchase vehicle,in and out less then 2 hours. Thank you Narcis for the great deal,definitly I will come back out less then 2 hours. Thank you Narcis for the great deal,definitly I will come back More

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Narcis made my buying experience easy as possible. He shared his knowledge and love for Volkswagen which ultimately helped me decide to buy that day. I would definitely recommend this dealership to my fr shared his knowledge and love for Volkswagen which ultimately helped me decide to buy that day. I would definitely recommend this dealership to my friends and family. More

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I went to two other VW dealerships before coming to VW Evanston. The two other dealerships played games and changed the price of the car and my trade in multiple times. Coming here was a completely differ Evanston. The two other dealerships played games and changed the price of the car and my trade in multiple times. Coming here was a completely different experience. All of the employees were courteous and straight forward with my purchase. I would suggest to anyone to go to VW Evanston and ask for Narcis! More

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We went to VW of Evanston to trade in our vehicle. Narcis Agic greeted us as soon as we walked in. He was very friendly and knowledgeable about all of their vehicles. He explained everything we needed to kno Agic greeted us as soon as we walked in. He was very friendly and knowledgeable about all of their vehicles. He explained everything we needed to know and spent a lot of time showing us all of their options. He worked hard to get us the deal we needed. They closed at 6 but made sure we were taken care of and didn't rush us as we ended up staying until after 9 to complete everything. We left very satisfied with a 2019 VW Passat. Highly recommend this dealer and the salesman especially. More

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Narcis is the consummate Volkswagen enthusiast, as a result, he’s been my salesmen since my first VW bought in 2003. I’ve never been disappointed by Narcis. He’s the Best. result, he’s been my salesmen since my first VW bought in 2003. I’ve never been disappointed by Narcis. He’s the Best. More

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narcis and mario were very friendly and professional. i got a great deal too! I knew what i was coming in for and they helped me achieve that quickly and helpfully. got a great deal too! I knew what i was coming in for and they helped me achieve that quickly and helpfully. More

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Thank you to Narcis and Mario for an awesome experience. I traveled from Wisconsin to pick up a 2017 Passat and I love my car, more so I appreciate the way I was treated! I traveled from Wisconsin to pick up a 2017 Passat and I love my car, more so I appreciate the way I was treated! More

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I recently leased a 2020 Tiguan. Narcis went above and beyond. He was helpful, honest, and made the process incredibly easy. It was a great experience! beyond. He was helpful, honest, and made the process incredibly easy. It was a great experience! More

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First off, I want to state that this was our 6th VW dealership we visited over the course of 2 weeks - and we did not have the same experience here at any of those. We scheduled an appointment to test dealership we visited over the course of 2 weeks - and we did not have the same experience here at any of those. We scheduled an appointment to test drive, and most likely purchase a vehicle at this location. Upon walking in, no one greeted us at all for a solid 20 minutes. We needed to go ask the service clerk for help. We should've known then what kind of place this was. George was our salesman and he was honestly great. Highly, highly recommend this gentleman. If it wasn't for him, we would've walked out. There were a few issues we had with management and whoever was working in the service department. The financing gentleman, Lewis, was super nice and friendly. Sold me on the extended warranty, we added it to the car. He expressed that I can cancel at any time and told me to just email him if I changed my mind. I would receive a check for the pro rated amount if I chose to cancel. After financing, we get the car and at this point it's 11pm -internet went down, so financing took FOREVER. I get in the car and see that it was never detailed. When we pulled out of the lot, the gas tank was also empty and we had to fill up. Also, several scratches were on my car and they wanted me to bring it back to take care of it - this was agreed on before purchasing. Communication with this dealership is a joke. Went back the next day and spoke with a manager. He said to email him the receipt for my gas from the evening before. I emailed him a total of 3 times following up with my request to be refunded and he still has not replied - this car purchase was from June by the way!! He did offer me 1 free oil change because of all the issues, but not sure why he said he would refund the gas then if he wasn't going to. Fast forward to car scratches - dropped the car off to get fixed, they drove it back to me (that was nice!). Every scratch I pointed out originally was STILL there. We called and they said they would take it to a place who customizes in fixing the deep scratches. So, I had to drive all the way to Evanston AGAIN to drop off my new car (I live 70 minutes away by the way). They did give me a loner which was nice - 5 stars for that. They called me in a few days when the work was completed, I drive back... To find some of the same scratches still there. They did try to buff it out the best they could without completely removing the clear top coat but it's most definitely still there. At this point I'm fed up and don't want to see this dealership ever again. Oh, and I've emailed Lewis multiple times within the past month and I'm still waiting on a refund - go figure. Moral of the story? George is great and he earned 5 stars 100%! Super nice, down to earth guy and very willing to help. He was the middle man as far as communication. He gave out his cell phone number, so he was always quick to respond. Talk about customer service, this guy's it. Everything else, was two thumbs down. Of course, I love the way my car drives, VWs are great. But I wish I gave someone else my money. More

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